Jim Ellis Chevrolet
Atlanta, GA
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,208 reviews
The wait time is terrible!!!!! I love bringing my car to you for service....Valdimir is terrific...very professional BUT the wait is unbearable .....almost 3 hours for an oil chang I love bringing my car to you for service....Valdimir is terrific...very professional BUT the wait is unbearable .....almost 3 hours for an oil change....WOW More
Long wait- Mediocre service I was there to replace a front driver’s side tire. I had been told previously that I would be receiving a $25 discount. The agent said he didn’t kno I was there to replace a front driver’s side tire. I had been told previously that I would be receiving a $25 discount. The agent said he didn’t know anything about that, but I did receive the discount. The two hour wait is really not all that unusual for dealerships where I’ve had services done. My issue is that,when done, the service agent told me that my spare was left in back of my truck. I got very alarmed because how was I supposed to get the spare tire back under the truck? I was told that the they didn’t know how. If Chevrolet dealership doesn’t know how then what? I would not accept my auto until ithe spare was placed in its proper place. I’m having a hard time accepting mediocrity for services in which I’m paying. I was a little nervous driving home wondering if the spare tires and my auto tools were actually in as best as could be. This does not make me over joyed about recommending your services to others. More
Always an awesome experience Vladimir is awesome always takes care of me and handles my issues with a friendly welcoming attitude. I will continue to bring my car for servicing h Vladimir is awesome always takes care of me and handles my issues with a friendly welcoming attitude. I will continue to bring my car for servicing here. More
Dependable, honest and gracious The waiting areas are very comfortable and the service personnel kind, gracious and knowledgeable. They seem to want to help you as much as they can, The waiting areas are very comfortable and the service personnel kind, gracious and knowledgeable. They seem to want to help you as much as they can, and the mechanics do quality work. I had some windshield wipers that broke soon after being installed but they were replaced without charge. More
Straight to the point We went knowing what we were looking for and the price point we needed.. and we got it! Took a little longer than we hoped since we got the first car We went knowing what we were looking for and the price point we needed.. and we got it! Took a little longer than we hoped since we got the first car we looked at but overall we got out of there with what we wanted. More
Couldn’t be nicer Everybody at the dealership made me feel very welcome. I am not big on buying cars, but there was no pressure, because my intent was just to look. I e Everybody at the dealership made me feel very welcome. I am not big on buying cars, but there was no pressure, because my intent was just to look. I ended up buying. More
Recall work Excellent service. Robert was very responsive and professional. I was kept informed daily on the progress. I would definitely recommend this dealershi Excellent service. Robert was very responsive and professional. I was kept informed daily on the progress. I would definitely recommend this dealership. Thanks so much! More
Not customer service oriented I scheduled an oil change, asked how long it would take. I was informed that it would be 1 hour to 1 hour and a half. After almost 2 hours of waiting I scheduled an oil change, asked how long it would take. I was informed that it would be 1 hour to 1 hour and a half. After almost 2 hours of waiting my car had not even begun being serviced. No one informed me of the delay, I asked and that's how I found out. Asked to speak with the manager. Colon, the service manager, started off with a long winded explanation that the dealer closed another service location and that's why they were running so behind. It was clear they were not pro active in thinking how to handle scheduling, time management, or customer service issues after closing one of their service centers. I wasn't able to get the complete service I had scheduled for (tire rotation, fluid checks). Just asked them to change oil, they did. Colon waived the fee. Mr. Aramis Frazier was the only one who offered an apology minus the excuses, which I appreciated because my time is valuable. He should be promoted knows how to speak with a customer without being on the defensive. Won't be going back, I rather drive to AutoNation Chevy Northpoint. I bought my car there and NEVER had the issues that I've encountered at Jim Ellis (time management issues on behalf of dealer, rep forgetting to call me back, not including services we scheduled for). A big shout out to Chevy Northpoint, great sales a service team. More
Simple 1 hour cash transaction took over 4 hours Not sure why so inefficient - lots of internal miscommunication amongst employees that led to lots of waiting and wasted time. Simple cash transaction Not sure why so inefficient - lots of internal miscommunication amongst employees that led to lots of waiting and wasted time. Simple cash transaction that got delayed by dealer staff confusion over insurance and failure to tell finance that it was a cash deal. After a few hours of inaction, finally got the dealership manager to try and help and even he had bad information, thinking the car was being financed. More
complete. quick. The service was quick and efficient. People were very friendly service. The services required were covered under warranty so that made it even bette The service was quick and efficient. People were very friendly service. The services required were covered under warranty so that made it even better. thanks More