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Jim Ellis Chevrolet
Atlanta, GA
4,208 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,208 reviews
August 14, 2018
Appointment didn’t mean much This particular dealership seems way too small for the number of customers and at least for me, tends to take longer than estimated for service appoin This particular dealership seems way too small for the number of customers and at least for me, tends to take longer than estimated for service appointments. This last appointment, for example, was just an oil change and tire rotation. I was told 1.5 hours when I checked in for my appointment. After more than 2 hours had passed, while I waited in the waiting room, I had heard nothing so I inquired as to the status. Well, they had just started ikon the vehicle. At least an update would have been nice, but I would have expected an appointment to be finished in time or at least close to it. It took nearly double the time. And it took almost a week just to get the appointment. Service personnel were nice, and the manager tried to explain the situation and make it right, but to me that was too late. Management seems to be aware of the problems, but don’t seem to be doing much about making it better. More
by John S in ATL
Verified Customer
August 14, 2018
Excellent Service Prompt, friendly and professional service. They do agnosed and repaired vehicle in a timely manner. Great shuttle driver too! I highly recommend Jim Prompt, friendly and professional service. They do agnosed and repaired vehicle in a timely manner. Great shuttle driver too! I highly recommend Jim Ellis Chevy service. More
by HAWAIIHEELS
Employees Worked With
Shuttle driver, Robert Sigman, Sueann Turano
August 14, 2018
Excellence! Excellent Service!!! Very friendly. Efficient and quality service. Really enjoyed the experience!! Will definitely recommend friends and famil Excellent Service!!! Very friendly. Efficient and quality service. Really enjoyed the experience!! Will definitely recommend friends and family to use the Jim Ellis service service to get work done done on their vehicles. More
by JEFFWATKINS2
Employees Worked With
August 14, 2018
excellent service The service person worked with me to arrange a drop off time that would work with my travel schedule and provided a free shuttle to a train station. e The service person worked with me to arrange a drop off time that would work with my travel schedule and provided a free shuttle to a train station. everyone was extremely professional and kind and the car was ready when promised. I have always had only positive experience at this location. More
by ketissss
Employees Worked With
Sueann Turano
August 14, 2018
Service Department Robert Sigman was thorough, friendly and had a good follow-ups. I was able to get my car repaired days prior to the expected day because Robert was o Robert Sigman was thorough, friendly and had a good follow-ups. I was able to get my car repaired days prior to the expected day because Robert was on top of the process. More
by HLEE1
Employees Worked With
Robert Sigman
August 13, 2018
Service great. Only area I questioned is GM warranty work. The warranty for fuel injectors on a $70,000 vehicle should be much better then 35,000 miles. Only area I questioned is GM warranty work. The warranty for fuel injectors on a $70,000 vehicle should be much better then 35,000 miles. More
by BDIDICHER
Employees Worked With
August 13, 2018
Not what I was hoping I send my 18 year old son to dealer last week for the Jim Ellis advertised $49.95 oil change, tire rotation and inspection. Also asked that they check I send my 18 year old son to dealer last week for the Jim Ellis advertised $49.95 oil change, tire rotation and inspection. Also asked that they check the passenger side headlamp and fix as it is not working correctly. What I got was a roughly $390 bill and no work done on headlamp. Yes the oil change and tire rotation was done and a new cabin filter. How does that add up to $390 vs $49 advertised. I could not see anything on invoice that would have been different from oil change advertised. I expected to pay a bit more to filter and labor. Maybe it was my own mistake for sending my 18 yr old. He was also told they could not work on headlamp cause it was after market. I did buy the truck from jim Ellis with 1200 miles on it. I don’t remember being told there was aftermarket headlamp in truck and as a result we can’t help you if needed down the road. I guess lesson learned by me and my son. It would be very difficult for either one of us to go back to Jim Ellis Chevy or any of their brands. Brian David More
by BNDAVID1
Employees Worked With
August 13, 2018
Very unprofessional The person at the desk was completely lost. Went for oil change and tire rotation and estimate on a few items. there was a recall item that needed fix The person at the desk was completely lost. Went for oil change and tire rotation and estimate on a few items. there was a recall item that needed fix.I do not think the tires were rotated and have no idea about the recall item being fixed. Turns out the guy found our paper work in garbage can in the shop. No estamate for the items are listed and i just wanted to run for my life. More
by WILLIAM47
Employees Worked With
to pissed to get names
August 10, 2018
Superior Products and Services Thank you Mr. Stagmaier for your professional and business friendly demeanor, That you take those qualities and extend it to your customer relationshi Thank you Mr. Stagmaier for your professional and business friendly demeanor, That you take those qualities and extend it to your customer relationships helps to elevate the auto industry its sales staff and its reputation. Purchasing a car can be a very stressful experience, however, you and your entire staff helped to make the transition to 'new car owners' without any stress at all. THANK YOU very much!! More
by PatriciaL
August 09, 2018
Too long I had an appt. It took 2 1/2 hrs for an oil change! I told the service I was in the right place. He kept insisting I need to go to the Buick store. I had an appt. It took 2 1/2 hrs for an oil change! I told the service I was in the right place. He kept insisting I need to go to the Buick store. More
by dientjeb
Employees Worked With
Aramis Frazier
