Jim Ellis Chevrolet

LONG road to finally getting Excellent Service Ultimately I was satisfied with the overall outcome of this appointment. Being the July 4th holiday there was an EXTREMELY long wait Thursday- Tuesday Ultimately I was satisfied with the overall outcome of this appointment. Being the July 4th holiday there was an EXTREMELY long wait Thursday- Tuesday before anyone even diagnosed my problem (which was replacing the dead battery). Excusing Monday when the dealership lost power and was closed. I feel my vehicle should have had AT LEAST an elementary review, and that the intake associate simply disappointed on this task. Also, I should have been notified of the low staff situation upon arrival (July 4th weekend) and been given a choice to go elsewhere. Communication was insufficient as I received no communication Thurs-Sat. I made callis Monday & Tuesday, but was unable to reach anyone until I drove to the dealership Tuesday to get an update on my car. I had brought my car in for MAJOR 65,000 mile service ONE month earlier. Apparently the techs didn't checked the battery (which is not uncommon as I was told). Also had to replace my water pump AGAIN which I had just replaced a little over a year ago. I was not happy AT ALL, but Vladimir was excellent in working with GM, Jim Ellis, etc. to find a solution. The dealership was able to make concessions to assist with the costs of this repair. Needless to say after 8 years of EXCELLENT service, this was the LEAST pleasant visit I've had.....Sighhhh......Ultimately all of my issues were resolved, and I'm thankful that things are running smoothly. More

First experience w/ GM service dept in decades - EXCELLENT Recently inherited father-in-law’s 09 Malibu he purchased new in Louisiana, and only drove 35k careful miles in a decade. Had a great service advisor Recently inherited father-in-law’s 09 Malibu he purchased new in Louisiana, and only drove 35k careful miles in a decade. Had a great service advisor at Jim Ellis who understood the car is special to us. He worked closely with the service team to identify and recommend best options for the car’s needs. I have owned a Toyota suv for 20 yrs, and a Mercedes sedan for 25, so as you might expect I spend A LOT of time in service departments. Would have to rate JE service dept superior to either of those, and now am strongly considering (finally) trading for a new Jim Ellis vehicle based largely on this service experience. More

Service Robert was very professional, understanding and knowledgeable. Made me feel appreciated and accommodating although I was late for my scheduled appoint Robert was very professional, understanding and knowledgeable. Made me feel appreciated and accommodating although I was late for my scheduled appointment. The waiting room was clean and comfortable. More

Great service! Jim Ellis serviced my truck yesterday and did a great job! They provided shuttle service to and from my house too! Highly recommend! Thanks much! Jim Ellis serviced my truck yesterday and did a great job! They provided shuttle service to and from my house too! Highly recommend! Thanks much! More

Stress free and painless. Great and knowledgeable staff. Everyone was friendly and helpful. It can be very stressful taking your car in for repairs and maintenance. SueAnne mad Great and knowledgeable staff. Everyone was friendly and helpful. It can be very stressful taking your car in for repairs and maintenance. SueAnne made sure that my experience was stress free and painless. I would definitely recommend Jim Ellis to all my friends and family. Well done!!!! More

You guys are awesome Best in Town! Only go to the delaership b/c the service is peerless, people are honest, prices are more than fair, and work is always top notch. Best in Town! Only go to the delaership b/c the service is peerless, people are honest, prices are more than fair, and work is always top notch. More

Service Thanks for your service. Everyone that helped me was very nice and gave great customer service. Was my first time actually having my car serviced here Thanks for your service. Everyone that helped me was very nice and gave great customer service. Was my first time actually having my car serviced here. 😁 More

Shuttle Service If you have to go more than 10 miles shuttle will not take you. Job was 11 miles away. The driver asked where i was going and said where i worked. He If you have to go more than 10 miles shuttle will not take you. Job was 11 miles away. The driver asked where i was going and said where i worked. He looked at me like i had 2 heads and was like nope! I don’t go downtown! No! Mileage was not listed on shuttle service. I sat there for 20 minutes waiting for shuttle service to provide a ride. My sales associate was very apologetic and arranged for me to have a Lyft. That’s something said for customer service! Hooefully they will put that information on their website when arranging shuttle services. Sales representative was awesome, shuttle service is very lacking. More

Very helpful. It took a little while to get in the vehicle I wanted because I wanted something very specific, but they were very helpful and helped me work out ever It took a little while to get in the vehicle I wanted because I wanted something very specific, but they were very helpful and helped me work out everything. More