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Jim Ellis Chevrolet
Atlanta, GA
4,213 Reviews
Jim Ellis Chevrolet is a proud member of the Jim Ellis Automotive family—an automotive group comprising 21 dealerships and 17 brands. Opening in 1992, the dealership is a full-service new, pre-owned and commercial vehicle dealer. As a 2022 Chevy Elite Dealer, Jim Ellis Chevrolet is recognized as one of the top 250 Chevrolet dealers in the nation regarding sales volume and client satisfaction ratings.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 4,213 reviews
October 17, 2018
Careless!!! Sigman was argumentative when dealing with my service issue. After battery installed not sure they reset the vehicle. Some systems where inoperable. H Sigman was argumentative when dealing with my service issue. After battery installed not sure they reset the vehicle. Some systems where inoperable. Had to return immediately. More
by SRH0922
Verified CustomerEmployees Worked With
Robert Sigman
October 17, 2018
Overall less than positive experience. Proper communication was severely lacking. I brought my vehicle in on Wednesday 10/10 wherein I was quoted $1,500 to replace my infotainment screen. Proper communication was severely lacking. I brought my vehicle in on Wednesday 10/10 wherein I was quoted $1,500 to replace my infotainment screen. This vehicle is only 5 years old and has less than 19k miles. The infotainment screen failure is a known issue and well known amongst the community however Chevy still charges for repair. I was told that the part could be ordered and be at the shop next day to begin the work. I took a few minutes to think about it and called back in to authorize the repair however was told that my service advisor had left for the day. I spoke to a "supervisor" who informed me my initial service advisor would reach out to me the following day however he could go ahead and order the part. I called back in the next day, Thursday 10/11 and my service advisor explained she had to go home due to some personal issues but she would go ahead and order the part. According to her the part would come in the next day, Friday 10/12. Friday 10/12 I flew out of town. On Monday 10/15 I checked my messages to find that the dealership had not reached out to me regarding progress. I called in to check and was told my service advisor was not in however the part had just arrived. As I was about to embark on my journey back home, I requested that the service advisor call me the next morning, Tuesday 10/16 to give me an update. The next morning I received no call from the service advisor and so I called in but could not get anyone - sent to voicemail both times. I caught a ride up to the shop to see for myself and was told that the repair was almost complete. After waiting about an hour I paid and was able to pick up the vehicle. My service advisor was a very sweet lady however she was obviously stressed out and overwhelmed with the busyness of the shop. This led to poor communication with me about the status of my repair wherein the only updates I received were initiated on my part and furthermore inaccurate and/or unclear. Apparently the service management is very siloed and without access to the specifically assigned service advisor, the shop isn'y flexible enough to have someone else assist. Neglection was not the intent but was the ultimate outcome which led to a very poor experience overall. More
by JMCPHERSON1621
Employees Worked With
Sueann Turano, Jeffery Woo
October 17, 2018
Productive Service As always the service at you facility is both Productive and Informative. My service advisor Vladimir has always been the best to both me and my fami As always the service at you facility is both Productive and Informative. My service advisor Vladimir has always been the best to both me and my family, it is because of service like this that causes me to by pass the nearest Chevrolet dealer from my house which is less than 10 minutes away. More
by cbaker4life
Employees Worked With
October 17, 2018
Great Made me comfortable and offered refreshments. Shortened my wait and was considerate of my time. I would use them again and recommend to all my friends Made me comfortable and offered refreshments. Shortened my wait and was considerate of my time. I would use them again and recommend to all my friends. More
by DENNIS.PAYNE
Employees Worked With
Robert stigman
October 16, 2018
2018 Volt Lease This was the 3rd car I have purchased at Jim Ellis in the past 2.5-3 years ( New 2016 Vette, Certified Used 2014 Suburban, and now 2018 Volt .. 2nd on This was the 3rd car I have purchased at Jim Ellis in the past 2.5-3 years ( New 2016 Vette, Certified Used 2014 Suburban, and now 2018 Volt .. 2nd one) and typically I'll work out the deal before I walk in the door. This car was a little different given the fact that the car had to be sourced from Alabama and the timing didn't allow for that. I felt like I got a taste of the typical back and forth negotiation plus hang around and wait car buying experience (didn't experience at all with my other 2 purchases). Not a bad experience by any means and Reggie is always a pleasure to work with. I had a question around the $7,500 EV tax incentive and how it was applied to the leasing numbers that I couldn't get a straight answer on. From researching after the fact, it clearly states that the finance company gets the incentive if the vehicle is leased and not that I can do anything about it now, but I wonder if GM Financial applied it or not. On my last Volt lease the MSRP was more than this one, same terms were applied (39 months, 12K miles, $2-$3K down) and my monthly payment ,even with the insane (at the time) GA ad valorem tax added, was less than this lease. The residual was higher (around $21K) but I also remember the 2014 losing a TON of value and only being worth around $13K when the lease was up so maybe GM learned their lesson from the last round of leases. Regardless, overall it was an excellent buying experience and I'll continue to recommend and refer my friends to Reggie. Great Job! More
by Jeff Collins
Employees Worked With
October 16, 2018
Jim Ellis Great customer service from the service department. Appointments recommended, as it is a busy place, but overall, satisfied with the work and employee Great customer service from the service department. Appointments recommended, as it is a busy place, but overall, satisfied with the work and employees. Thank you. More
by JH
Employees Worked With
Robert Sigman
October 16, 2018
Felt very comfortable with no pressure No pressure to to buy what I couldn't afford and very friendly . Mark was extremely helpful and honest. The process was very painless and fast. No pressure to to buy what I couldn't afford and very friendly . Mark was extremely helpful and honest. The process was very painless and fast. More
by sahondrahn1
Employees Worked With
Mark Shaw
October 16, 2018
Excellent service I love getting my car there. Everything was fine in a timely manner. Everyone there was pleasant and very knowledgeable of the proxy and the process. I love getting my car there. Everything was fine in a timely manner. Everyone there was pleasant and very knowledgeable of the proxy and the process. They assured me that everything would not take all day and it didn’t. Excellent customer service !!’ More
by SBOONE31
Employees Worked With
Sam Afeworki, Steve Brown, George Thomas Sr.
October 15, 2018
Inefficient service, poor/no communication Took my car in about 6 weeks ado now for scheduled maintenance. Confirmed that I would drop car off before they opened, left my car in the driveway w Took my car in about 6 weeks ado now for scheduled maintenance. Confirmed that I would drop car off before they opened, left my car in the driveway with keys in the drop box. Called about 2 pm and no one had looked at car. My appointment was for 8 am. They said they couldn’t find the keys they were “stuck” in the drop box and no one noticed and they would not be able to complete service. They did complete the Next day and I picked it up. 2 weeks later had a loud rattle and looked under the car. Some piece that protects the gas tank was broken and hitting the drive shaft. I called jim Ellis. They had no appointments available for 2 weeks. That’s fine I tied the metal piece myself and same thing left my car in early am before work. I called this time to confirm they could see it parked in the middle of their drive way, also explained exactly what the problem was. 8 am appointment. No call, I called at 2 and left a voicemail, no call back. Called at 4 and left another message. Finally just called the dealership and they found my service guy. He said they could not hear a rattle! Morons. I told them again it was tied up underneath. They looked at it and said it was a broken part. Thanks Sherlock. He asked me how it happened. I explained only people under the car were Jim Ellis techs, rattle started after last oil change. He explained they would call me when they got the part. 2 weeks later still no phone call. I called dealership, surprise they have had the part for awhile. i work in service as well and have never treated my customers this way. This was not one small mistake this is a pattern of consistent failure. I made a huge mistake agreeing to the service package when I bought my car here. I own 4 Chevy vehicles but this was my first time purchasing new. Am hoping one of the other Chevy dealers in town will do a better job in the future. More
by Andrew1989
October 15, 2018
Jeff was. Great, Except customer service at check out did not know how to cash in my Chevy points. Need to train them. Said didn’t know how to credit them. Except customer service at check out did not know how to cash in my Chevy points. Need to train them. Said didn’t know how to credit them. More
by TOMEALLEN
Employees Worked With
Jeffery Woo
