Jim Ellis Chevrolet

Orlando was very professional and I felt like I was in an establishment that valued me and my business. establishment that valued me and my business. More

We had set up an appointment for 2 recalls 10 business prior to bringing in the vehicle. When dropping off, verifies that the parts for the recall were in stock. Both recalls should take less than 2 hou prior to bringing in the vehicle. When dropping off, verifies that the parts for the recall were in stock. Both recalls should take less than 2 hours book time. 2 days later they still had not touched the vehicle. It was needed for a project so we picked it back up. 2 lost days of production due to the service writer not understanding what an appointment means More

Brian was awesome to work with. Very informative and professional. Professional, knowledgeable, courteous, informative and helpful. Very informative and professional. Professional, knowledgeable, courteous, informative and helpful. More

Check in was great, helpful, orders Uber since service would take several hours. Check out, continued to give wrong price not applying points/rewards & even charged wrong price on card, having to cancel t would take several hours. Check out, continued to give wrong price not applying points/rewards & even charged wrong price on card, having to cancel transaction & re process. More

Vlad has the best customer service I have EVER seen! !!! I only ask for him. !!! I only ask for him. More

We were traveling and my transmission went out. Luis got us right in, even close to closing. Fixed my truck and let us pick it back up when we got done with our vacation. Luis saved our vacay Luis got us right in, even close to closing. Fixed my truck and let us pick it back up when we got done with our vacation. Luis saved our vacay More

He was patient, knowledgeable about the unit, and really listened to us about what we were looking for. Reviewed the vehicle history with us. Nothing was hidden. There was no pressure. listened to us about what we were looking for. Reviewed the vehicle history with us. Nothing was hidden. There was no pressure. More

Car was dropped off Sunday the 17th to the dealership. Diagnostic was scheduled for Wednesday the 21st. The 21st rolls around and someone reaches out to say they can't look at the car till Saturday the 25 Diagnostic was scheduled for Wednesday the 21st. The 21st rolls around and someone reaches out to say they can't look at the car till Saturday the 25th. I get contacted the 25th in the morning saying they should have an update later in the day. I don't hear anything all day so at 5pm I have to call the dealership. I have to wait on hold forever to finally get someone to tell me that no one has every ran a diagnostic on my car yet. So two hours before the dealership closes on the 25th someone is finally looking at my car. If there was any type of communication at all from the dealership about delays that would have been helpful. Instead just silence. More

It was good. As always, I had a good, informative, and professional experience at Jim Ellis Chevrolet. As always, I had a good, informative, and professional experience at Jim Ellis Chevrolet. More

Excellent service The representative was very helpful was able to get my car in and out Thanks. able to get my car in and out Thanks. More