Jim Ellis Cadillac - Service Center

Service Advisors Noah and Reggie are always the best and very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car a very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car and I’m not a happy cadillac owner at this time. Wiring going out. Issues with the muffler! Way too many issues with what should have been a more pleasant owner experience. More

Very nice, professional and honest. In fact, after inspection, they told me I didn't need everything done that I expected, saving me about $300! The could have done the work I expected In fact, after inspection, they told me I didn't need everything done that I expected, saving me about $300! The could have done the work I expected and I'd never have known it wasn't needed. They also have a very nice waiting area. I'll definitely be returning here. More

Reggie is amazing and always takes wonderful care of my car! Thank you so much for your wonderful customer care. car! Thank you so much for your wonderful customer care. More

2 hr, 45 minute wait on a SCHEDULED oil change Scheduler is not on site Scheduler is not on site More

Reggie, Noel, Miranda, Kim really everyone there is friendly and helpful. Great work good prices. friendly and helpful. Great work good prices. More

Excellent service and Noah is always great to deal with. The car was returned washed and repairs completed as needed. The car was returned washed and repairs completed as needed. More

Always a great service experience. They are always professional and on time. Noah is awesome!! They are always professional and on time. Noah is awesome!! More

Waited 6 hours to get a set of tires installed. Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had t Arrived at 8am with an appointment. Didn’t leave until 215pm. Arrived home an hour later and had 3 valve stems leaking and busted at the base. Had to have vehicle sent to local dealer for replacement valve stems. More

I needed a new engine and new transmission. Reggie has been very on top of it and extremely helpful. Reggie has been very on top of it and extremely helpful. More

Most likely one of the Best in entire Automotive Industry - Worldwide!! Traveled quite extensively throughout my lifetime, personally as well professionally. Had lots of interactions and very indepth experie - Worldwide!! Traveled quite extensively throughout my lifetime, personally as well professionally. Had lots of interactions and very indepth experiences regarding High-end Cars, their respective customization and high-tech tuning. This Dealership is a one-stop-shop, especially when it comes to the V-Line Brand of Cadillac. GM of Sales, Mr. Brent very knowledgeable, very keen and to the point. Won't waste your time - please do same; simple mathematics folks!!! Be clear concise in your communications and clarity will accompany you throughout whatever it is you dealing with. General Motors can be proud to have Jim Ellis representing the entire Cadillac Brand with a roster of well seasoned executive talent. Mr. Warren, the main General Manager is by far one of the BEST that ever did it. Chief Executive all around; ..and it shows, cause he is leading by exemplary character, integrity & a sound personality. We, my business partners and their respective clientele looking forward to many many more years of doing business with the Jim Ellis Family and their fleet of automotive brands, makes & models. Can't wait to see the innovative breakthrough technology and stunning designs coming from the GM brand in the near future. Thank you Cadillac. More