Jim Ellis Cadillac

Worst car buying experience ever! Dealership made commitments, in writing, that they are now refusing to honor. They refuse to communicate with us about the outstanding issues and h Dealership made commitments, in writing, that they are now refusing to honor. They refuse to communicate with us about the outstanding issues and have not responded to our calls, texts and emails. Don't purchase a vehicle from this dealership if you hope to work with a group of individuals that honor their word. More

Buyer beware! Company does not honor their commitments once you've pulled off their lot. LONG story short, we bought a used car. A warning light appeared on the Company does not honor their commitments once you've pulled off their lot. LONG story short, we bought a used car. A warning light appeared on the dash before the test drive occurred. The used car manager assured us all the repairs needed to resolve the issue would be paid for by Jim Ellis. *We even got this in writing to have it documented! Now three months later the car still is not repaired and the used car manager, sales manger, GM, CFO and President of the company will not respond to any of our calls, texts or emails asking that they pay the repairs. It's unfortunate that instances such as this are why people don't trust car dealers in general! More

Dealership did a good job, they didn't keep my car for long, but my car was not washed. long, but my car was not washed. More

He did not order my part for a CT5 Cadillac. Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me th Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me that the part I need would arrive within 24 hr of my dropping my car to the dealership More

They were supposed to respray a bumper front and back. Car is pearl white but they painted bumper bright white. Bumper has runs in it and they burnt the top corner of back of car. Not sure why they were Car is pearl white but they painted bumper bright white. Bumper has runs in it and they burnt the top corner of back of car. Not sure why they were even doing work on that part of the car. More

Bought a vehicle about 2 weeks ago. Came home to headlight fogged up after rain they stated that it was “normal” when it’s not. Took vehicle to Mercedes and they said the dealer you pu Came home to headlight fogged up after rain they stated that it was “normal” when it’s not. Took vehicle to Mercedes and they said the dealer you purchased from needs to fix this. I texted the issue to my sales guy and he sent a thumbs up emoji… forward to today i get error messages that my lights are not working. Absolutely disappointing to get this kind of treatment from dealership. New Mercedes headlight $3000 for 1 Brakes were also stated that it was in good condition. They are squeezing and bad stopping distance another $600 without labor. This is not what you look for after you purchase a vehicle through a dealership that does a “100”+ point inspection. More

Service Advisors Noah and Reggie are always the best and very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car a very helpful. They are the best part of my experience. However, far too many concerns and issues have risen since my initial purchase with this car and I’m not a happy cadillac owner at this time. Wiring going out. Issues with the muffler! Way too many issues with what should have been a more pleasant owner experience. More

very good grade, especially Paloma and everyone is very kind. I will buy my next car, tie it too kind. I will buy my next car, tie it too More

Everyone was very professional and courteous. I really felt customer service was absolutely a priority I really felt customer service was absolutely a priority More

Reggie is amazing and always takes wonderful care of my car! Thank you so much for your wonderful customer care. car! Thank you so much for your wonderful customer care. More