Jim Ellis Cadillac

Wanda the service writer was extremely helpful she made my experience better she went out of her way to make sure I was happy my experience better she went out of her way to make sure I was happy More

It was a wonderful experience. Linda was very engaging and not pushy. She was very good at following up on all of our questions. The showroom was very open and clean. Linda was very engaging and not pushy. She was very good at following up on all of our questions. The showroom was very open and clean. More

I was treated very well by the staff of JE Cadillac and enjoyed my discussions with Adrian and Ramon. First class staff. enjoyed my discussions with Adrian and Ramon. First class staff. More

If I could provide a -10 score I would. The company has failed to honor their word to us at every turn. They sold us a used car that threw a code during the test drive. They offered to r The company has failed to honor their word to us at every turn. They sold us a used car that threw a code during the test drive. They offered to repair the car and 3 months later the car is still not repaired. We have paid for the car and it is still not drivable. To make matters worse, they have stopped responding to us at all about the ongoing problems. We have it in writing that they have agreed to repair the car! We have texted, called and emailed the sales manager, used car manger, the GM, finance manager and the President and VP of the company and NO ONE is responding to us. This is clearly a horrible way to treat a customer and the worst car buying experience I have ever had! They are not reputable and clearing don't stand behind their commitments. More

Worst car buying experience ever! Dealership made commitments, in writing, that they are now refusing to honor. They refuse to communicate with us about the outstanding issues and h Dealership made commitments, in writing, that they are now refusing to honor. They refuse to communicate with us about the outstanding issues and have not responded to our calls, texts and emails. Don't purchase a vehicle from this dealership if you hope to work with a group of individuals that honor their word. More

Buyer beware! Company does not honor their commitments once you've pulled off their lot. LONG story short, we bought a used car. A warning light appeared on the Company does not honor their commitments once you've pulled off their lot. LONG story short, we bought a used car. A warning light appeared on the dash before the test drive occurred. The used car manager assured us all the repairs needed to resolve the issue would be paid for by Jim Ellis. *We even got this in writing to have it documented! Now three months later the car still is not repaired and the used car manager, sales manger, GM, CFO and President of the company will not respond to any of our calls, texts or emails asking that they pay the repairs. It's unfortunate that instances such as this are why people don't trust car dealers in general! More

Attentive, and always looking for a way to make the deal happen Fair, informed, inquisitive happen Fair, informed, inquisitive More

Dealership did a good job, they didn't keep my car for long, but my car was not washed. long, but my car was not washed. More

He did not order my part for a CT5 Cadillac. Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me th Noah kept lying stating that the part did not come in. I contacted Cadillac in New Port News VA where I was traveling to and they reported to me that the part I need would arrive within 24 hr of my dropping my car to the dealership More

They were supposed to respray a bumper front and back. Car is pearl white but they painted bumper bright white. Bumper has runs in it and they burnt the top corner of back of car. Not sure why they were Car is pearl white but they painted bumper bright white. Bumper has runs in it and they burnt the top corner of back of car. Not sure why they were even doing work on that part of the car. More