Jim Ellis Cadillac

STILL AWAITING A RESPONSE FOR SERVICE RENDERD IN FEBRUARY. No one wants to own up to the mistakes made on behalf of the dealership.Noaccuarte help on days needed is not my fault and shouldn't have t FEBRUARY. No one wants to own up to the mistakes made on behalf of the dealership.Noaccuarte help on days needed is not my fault and shouldn't have to pay for dealers issues. More

Sales lady Linda Macklin was excellent. I had an issue and it was addressed right away. Car looked better in person than on the Internet. I drove the Glc that I bought back to New York wher I had an issue and it was addressed right away. Car looked better in person than on the Internet. I drove the Glc that I bought back to New York where I live. Car performed great More

Sorry to say this but asking sales person to check all the fluids and gas but he ignored everything I said. Then I called next day and the sales person say there’s nothing he can do about it. Will not go the fluids and gas but he ignored everything I said. Then I called next day and the sales person say there’s nothing he can do about it. Will not go back again More

Oil change was too long. 1.5 hr Car wash was marginal. Would have been mice if they vacuumed interior 1.5 hr Car wash was marginal. Would have been mice if they vacuumed interior More

The team at Jim Ellis Cadillac is outstanding I truly would recommend anyone who’s looking for a vehicle to go and see Justin, in sales and I also would like to extend a thank you to the service departme would recommend anyone who’s looking for a vehicle to go and see Justin, in sales and I also would like to extend a thank you to the service department and deal with Reggie. He’s an outstanding individual and concern about the customers needs. Thank you all for all you do. Carl More

Wanda the service writer was extremely helpful she made my experience better she went out of her way to make sure I was happy my experience better she went out of her way to make sure I was happy More

It was a wonderful experience. Linda was very engaging and not pushy. She was very good at following up on all of our questions. The showroom was very open and clean. Linda was very engaging and not pushy. She was very good at following up on all of our questions. The showroom was very open and clean. More

I was treated very well by the staff of JE Cadillac and enjoyed my discussions with Adrian and Ramon. First class staff. enjoyed my discussions with Adrian and Ramon. First class staff. More

If I could provide a -10 score I would. The company has failed to honor their word to us at every turn. They sold us a used car that threw a code during the test drive. They offered to r The company has failed to honor their word to us at every turn. They sold us a used car that threw a code during the test drive. They offered to repair the car and 3 months later the car is still not repaired. We have paid for the car and it is still not drivable. To make matters worse, they have stopped responding to us at all about the ongoing problems. We have it in writing that they have agreed to repair the car! We have texted, called and emailed the sales manager, used car manger, the GM, finance manager and the President and VP of the company and NO ONE is responding to us. This is clearly a horrible way to treat a customer and the worst car buying experience I have ever had! They are not reputable and clearing don't stand behind their commitments. More

Attentive, and always looking for a way to make the deal happen Fair, informed, inquisitive happen Fair, informed, inquisitive More