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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.1
381 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 381 reviews

April 15, 2022

I had a great experience with the service team. They helped me understand the issue and how to resolve the issue. More

by JSHAIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James the sales manager
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience!

April 15, 2022

Clean and comfortable waiting area and a clean car returned to me! Great service manager! More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

April 15, 2022

Excellent customer service timely and support from service department clean facility and snacks and drinks More

by VLANZO67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

April 15, 2022

Nice employees and comfortable waiting area …kept me updated on the progression of the repair of my car. More

by JLRACOX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Thanks for taking the time to leave a review.

April 15, 2022

Lovely dealership. Service department took almost 2 hours longer than estimated & made me over an hour late to my hair appointment. Check engine light came on (stabil More

by WOODENSHOE0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure of names
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May 19, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to leave us this information about your experience. If you are willing, we would like more information so that we're able to better assist you and make this right. Please give our Service Manager, Jason Blanchard a call at your earliest convenience at 678-259-0523.

April 15, 2022

Service was excellent and my vehicle ready when promised in a timely manner. I was surprised Noah had my car washed. More

by Miss G
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

April 15, 2022

Nice place. The people in the service area are friendly. Very clean waiting area. Need more outlets for charging phone. Thanks More

by MKEILE24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

April 15, 2022

Very professional and responsive to my questions and auto services. Will be going back as my primary car service provider. More

by Hnmendel
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience! We sincerely appreciate your feedback and look forward to your next visit. Have a great day!

April 15, 2022

They were very courteous and knowledgeable. They kept me informed, which I appreciated. I will return. More

by JCNJSMITH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

We appreciate your positive review about your recent experience with us!

April 15, 2022

Very very appreciated very nice person good service good work and polite for the service More

by PRICKETT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
10 doesn't know the name
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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