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Jim Ellis Cadillac
Atlanta, GA
364 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 364 reviews
April 16, 2022
I find the mechanics assigned to repair my CT4 isn’t very knowledgeable with this type of vehicle. My reason for this statement is necessary since Jim Ellis kept my car for 8 days after ordering parts just knowledgeable with this type of vehicle. My reason for this statement is necessary since Jim Ellis kept my car for 8 days after ordering parts just to come to the conclusion nothing was wrong with it. I rented a car to go to work for 8 days since they were suppose to be replacing a a part. More
by LGILBERT17
Verified CustomerEmployees Worked With
Noah and Dylan
April 15, 2022
Went in for a recall. Was told of a problem that I was not aware of. When I asked about another problem, the service person acknowledged he noticed it, but indicated it Was told of a problem that I was not aware of. When I asked about another problem, the service person acknowledged he noticed it, but indicated it wasn’t looked at. As many staff that walked in/out of the lounge, it would be nice if they greeted their customers. More
by m.ariza1967
Employees Worked With
Don’t recall
April 15, 2022
Lovely dealership. Service department took almost 2 hours longer than estimated & made me over an hour late to my hair appointment. Check engine light came on (stabil Service department took almost 2 hours longer than estimated & made me over an hour late to my hair appointment. Check engine light came on (stabilitrack) a couple of days after service when I went through some big puddles. Light cleared as soon as car dried. Never happened before, so I believe it’s a mechanic’s fault. Your service department would not acknowledge the possibility it was an issue created by your shop. More
by WOODENSHOE0
Employees Worked With
Not sure of names
April 15, 2022
Nice place. The people in the service area are friendly. Very clean waiting area. Need more outlets for charging phone. Thanks The people in the service area are friendly. Very clean waiting area. Need more outlets for charging phone. Thanks More
by MKEILE24
Employees Worked With
Can't remember
