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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.1
379 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 379 reviews

May 18, 2022

Upon bringing my car in, I specifically asked that the brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received f More

by PAQUITAMA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Jun 03, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us. We sincerely apologize for any inconvenience. We would like to extend an offer for a complimentary valet service to take a look at your brakes. Please call 678-889-8880 at your earliest convenience to get this schedule. Again, we appreciate your feedback and look forward to making this right for you.

May 18, 2022

Most insulting is waiting hrs for a oil change and being billed outrageous markups afterwards. This time it was almost 3 hrs for a fuel filter, and oil change. To top that the fuel filter is marked up from More

by MIKE@TWISTEDPAIRAV.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't remember
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May 19, 2022 -

Jim Ellis Cadillac responded

Mike, Thank you for taking the time to leave us this feedback regarding your experience. We hope to earn the opportunity to serve you again in the future, and would like to extend an offer for a complimentary valet service (pick up and delivery) for your next maintenance due, and we will also cover the cost of your next oil change and tire rotation. You can call 678-889-8880 at your convenience to schedule this.

May 18, 2022

The service techs sell you up on things you don't need. They failed to rotate my tires, which was part off the service. I will likely go back to Classic Cadillac for my service going forward. More

by SABRINA6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Noah
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May 19, 2022 -

Jim Ellis Cadillac responded

Sabrina, Thank you for taking the time to leave this feedback. We sincerely apologize that you experience fell below our standards and would like more information. Please give our Service Manager, Jason, a call at your earliest convenience at 678-259-0523. Again, we appreciate your time and look forward to making this right for you.

May 16, 2022

Excellent attention, concierge service. Noah went above and beyond to see my needs were met. More

by dalmd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Cadillac. We sincerely value your business and look forward to your next visit!

May 11, 2022

The dealership was very responsive and quick with service -while checking on me during my visit. More

by Oneroseprojectinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

May 11, 2022

I needed a quick evaluation and then service while I was waiting to drive out of town. More

by drjoewilson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Patel
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Jun 03, 2022 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction!

May 09, 2022

Noah Rowe is the best service advisor I have ever had in over 50 years of having vehicles serviced at dealerships across the US. More

by LJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience!

May 04, 2022

Ty did an excellent job of displaying the great features of the XT5, and he continues to be helpful when I have difficulty with a feature. More

by EDSANET
Recommend Dealer
Yes
Employees Worked With
Ty
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Jun 03, 2022 -

Jim Ellis Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Cadillac.

May 04, 2022

It was a pleasure working with our salesperson at Jim Ellis Cadillac. No complaints at all. More

by brian_rener
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paloma G
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Jun 03, 2022 -

Jim Ellis Cadillac responded

We're pleased to know we have been able to exceed your expectations and really help you out!

May 03, 2022

Jim Ellis customer service is 2nd to none. The team is professional and very knowledgeable on how to get it done the right way! More

by DL Reese
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Strong
Report | Print
Jun 03, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

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