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Jim Ellis Cadillac
Atlanta, GA
383 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 383 reviews
Verified Customer
May 21, 2022
The service area is very nice and clean. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. More
by chelafaye
Employees Worked With
Noah Rowe
May 21, 2022
John is a great salesman and Marion is a great finance manager. I had no issues working with these two. I would definitely recommend Jim Ellis Cadillac. manager. I had no issues working with these two. I would definitely recommend Jim Ellis Cadillac. More
by dntaylor7
Employees Worked With
John
May 21, 2022
Brought in my 2013 Escalade Esv Platinum for a loud grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front different grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front differential installed. And the loud noise is still there. That was a few thousand spent for nothing. A 2nd opinion found out it was just the parking brake that needed to be replaced. I feel stupid because I call muse doing the right thing by bringing it to Cadillac for the diagnosis waste of my time and money More
by Statendave1999
Employees Worked With
Jason Blanchard
May 18, 2022
Upon bringing my car in, I specifically asked that the brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received f brakes be checked, and mentioned that the braking system wasn’t performing as it should. I was assured they would be checked, but I never received follow up about the brakes. More
by PAQUITAMA
Employees Worked With
Don’t recall
May 18, 2022
Most insulting is waiting hrs for a oil change and being billed outrageous markups afterwards. This time it was almost 3 hrs for a fuel filter, and oil change. To top that the fuel filter is marked up from billed outrageous markups afterwards. This time it was almost 3 hrs for a fuel filter, and oil change. To top that the fuel filter is marked up from $13.99 to over $200 installed. Then I'm lied to and told my tires have been balanced and rotation. I would rather them not wash my truck, charge me less and get me out sooner. The last time I was there my truck leaked oil, and I had to bring it back. They said the oil filter wasn't tight. Nice! So far I would rather go to the DMV. More
by MIKE@TWISTEDPAIRAV.COM
Employees Worked With
Don't remember
May 18, 2022
The service techs sell you up on things you don't need. They failed to rotate my tires, which was part off the service. I will likely go back to Classic Cadillac for my service going forward. They failed to rotate my tires, which was part off the service. I will likely go back to Classic Cadillac for my service going forward. More
by SABRINA6
Employees Worked With
Noah
