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Jim Ellis Cadillac
Atlanta, GA
379 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 379 reviews
Verified Customer
May 26, 2022
The individuals that I interacted with did a great job in communicating with me in an efficient and easily to understand manner. They are very good ambassadors for the Cadillac brand. communicating with me in an efficient and easily to understand manner. They are very good ambassadors for the Cadillac brand. More
by Badler0
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
May 26, 2022
All so accommodating and pleasant - willing to work with my Fleet Manager and go the extra mile for our vehicles! Although I enjoy my visits, I would like to see the typical oil change take less than the st my Fleet Manager and go the extra mile for our vehicles! Although I enjoy my visits, I would like to see the typical oil change take less than the standard 2-1/2 hours that I experience each time. More
by JMARTIN210
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
May 25, 2022
I was impressed! They did a thorough job in making sure my car was fixed properly. Also, it was as clean as a whistle, inside and out. I’m a satisfied customer! They did a thorough job in making sure my car was fixed properly. Also, it was as clean as a whistle, inside and out. I’m a satisfied customer! More
by MSSUZETTE61
Employees Worked With
David Patel
May 24, 2022
They were very accommodating to our needs and did not hesitate to make us a great deal. Our salesman, Chris, was very helpful and made sure to listen to all of our concerns and requests. hesitate to make us a great deal. Our salesman, Chris, was very helpful and made sure to listen to all of our concerns and requests. More
by Huda
Employees Worked With
Chris Pennington
May 21, 2022
John is a great salesman and Marion is a great finance manager. I had no issues working with these two. I would definitely recommend Jim Ellis Cadillac. manager. I had no issues working with these two. I would definitely recommend Jim Ellis Cadillac. More
by dntaylor7
Employees Worked With
John
May 21, 2022
The service area is very nice and clean. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. Noah was also wet helpful in getting me quickly and explaining my issues. However, it took longer than expected to finish the work. More
by chelafaye
Employees Worked With
Noah Rowe
May 21, 2022
Brought in my 2013 Escalade Esv Platinum for a loud grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front different grinding noise it would make. They said it was the front differential I paid for the diagnosis and took it somewhere else to have the front differential installed. And the loud noise is still there. That was a few thousand spent for nothing. A 2nd opinion found out it was just the parking brake that needed to be replaced. I feel stupid because I call muse doing the right thing by bringing it to Cadillac for the diagnosis waste of my time and money More
by Statendave1999
Employees Worked With
Jason Blanchard
