Jim Ellis Cadillac

Tire pressure was way off upon leaving 37 all around. Should be 32 front 35 rear. We needed to reset them. Should be 32 front 35 rear. We needed to reset them. More

Overall a great experience. Did not have to deal with any high pressure sales tactics. Did not have to deal with any high pressure sales tactics. More

The service department was ok. They initially said my seat was good, however my service advisor and I determined the seat need to be repaired. The car is now at Jim Ellis Merced They initially said my seat was good, however my service advisor and I determined the seat need to be repaired. The car is now at Jim Ellis Mercedes More

I had an awful experience. I waited 4 hrs for brand new tires, only to discover my car was never touched. I was not told up front that 3 technicians called out. The service I waited 4 hrs for brand new tires, only to discover my car was never touched. I was not told up front that 3 technicians called out. The service manager promised I would get a call the next day. As of today, I’ve heard nothing. The waiting room was freezing cold and there was no Internet. This is a horrible service department. I’ve owned several cars, and this is by far the worst. More

Easy to schedule. Vehicle ready on time. Good communication. Easy to pick up. No problems. Vehicle ready on time. Good communication. Easy to pick up. No problems. More

John provides good service during our purchase of our new Cadillac CT500. Thanks John for hardwork. Cadillac CT500. Thanks John for hardwork. More

No communication during the day and why wasn't recommendations told while car was serviced.I had to return again and then the previous service had to be repeated and wondering if it caused current recommendations told while car was serviced.I had to return again and then the previous service had to be repeated and wondering if it caused current issues. Not a happy customer right now.Praying that no more issues develop. Prior visited I had to return because interior of car after repair was left marked up with what look to be oil or grease in the top of the vehicle and was cleared to be returned to me.Long day and still had to return. To be fair my response to the cleanliness of the vehicle is scored on a previous visit .My visit on the 28th i opted out the clean up due to vehicle being there all day nit ready when I arrived still had to wait and i was tired and ready to get home.Price quoted on phone was not the same at the counter until I made mention of it .I felt like they may not be the same for all customers. I really want to be treated fairly. More

Great dealer. They really go the extra mile in taking care of you and treating you fairly They really go the extra mile in taking care of you and treating you fairly More

Good service , and it did not take as long as I thought it would. My car drives better. There is no knoking on the front. it would. My car drives better. There is no knoking on the front. More

Chuck was on point and was an excellent host. The gentleman in finance had me in and out in no time. I genuinely appreciate my visit and closing the deal in just a couple of hours. The gentleman in finance had me in and out in no time. I genuinely appreciate my visit and closing the deal in just a couple of hours. More