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Jim Ellis Cadillac
Atlanta, GA
379 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 379 reviews
June 30, 2022
No communication during the day and why wasn't recommendations told while car was serviced.I had to return again and then the previous service had to be repeated and wondering if it caused current recommendations told while car was serviced.I had to return again and then the previous service had to be repeated and wondering if it caused current issues. Not a happy customer right now.Praying that no more issues develop. Prior visited I had to return because interior of car after repair was left marked up with what look to be oil or grease in the top of the vehicle and was cleared to be returned to me.Long day and still had to return. To be fair my response to the cleanliness of the vehicle is scored on a previous visit .My visit on the 28th i opted out the clean up due to vehicle being there all day nit ready when I arrived still had to wait and i was tired and ready to get home.Price quoted on phone was not the same at the counter until I made mention of it .I felt like they may not be the same for all customers. I really want to be treated fairly. More
by STRW35
Verified CustomerEmployees Worked With
David Patel
June 27, 2022
Good service , and it did not take as long as I thought it would. My car drives better. There is no knoking on the front. it would. My car drives better. There is no knoking on the front. More
by TOMMIEHARRISNASH
June 25, 2022
Chuck was on point and was an excellent host. The gentleman in finance had me in and out in no time. I genuinely appreciate my visit and closing the deal in just a couple of hours. The gentleman in finance had me in and out in no time. I genuinely appreciate my visit and closing the deal in just a couple of hours. More
by susandouglas
Employees Worked With
June 24, 2022
They were the absolute best. Helped us after our car had been vandalized. Took us right in, cleaned and detailed our car and crash wrapped the broken window. We were able to cont Helped us after our car had been vandalized. Took us right in, cleaned and detailed our car and crash wrapped the broken window. We were able to continue our trip thanks to Jim Ellis Cadillac service. More
by krkplk8
Employees Worked With
David Patel
June 22, 2022
Excellent service! !! Both myself and my car were well taken care of!!! I am so glad that I took my car there instead of taking it to Pep Boys car care center which is w !! Both myself and my car were well taken care of!!! I am so glad that I took my car there instead of taking it to Pep Boys car care center which is within walking distance from my house. More
by MORENA7VIVIR
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
