Jim Ellis Cadillac

I’m writing this review after an incredibly frustrating and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met w and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met with evasive behavior and unresolved issues for months. Full Payment Made, No Vehicle Delivered On August 14, 2024, I provided full payment for a 2023 Lamborghini Urus (VIN: ZPBUB3ZL0PLA27551) through a Certified Funds Note, compliant with all legal requirements under the Uniform Commercial Code (UCC). Despite this, Jim Ellis Cadillac has failed to deliver the vehicle and has provided no valid reason for withholding it. Customer Service Failure Multiple attempts to resolve this amicably have been ignored. I’ve sent formal notices and requests for written explanations via certified mail, and while they received these notices, they simply haven’t responded. This lack of communication and accountability is unacceptable for any business, let alone one dealing in high-value transactions. Breach of Trust and Legal Obligations Even more concerning is the fact that the vehicle is still listed for sale on their website, despite my full payment being tendered months ago. This indicates a serious breach of contract and possibly conversion of property. It’s troubling that Jim Ellis Cadillac would engage in such behavior, leaving a paying customer without any resolution for nearly three months. Conclusion: I would strongly advise potential customers to reconsider doing business with this dealership. They have displayed an alarming disregard for legal obligations, customer satisfaction, and basic professionalism. I will be pursuing legal action to resolve this matter, and I hope others are spared from similar treatment. Avoid Jim Ellis Cadillac unless you're willing to risk delays, poor service, and serious legal issues. More

Joseph puts service first! He is customer oriented and professional. Additionally, he is very knowledgeable on Cadillac vehicles. I will certainly visit him for my next purchas He is customer oriented and professional. Additionally, he is very knowledgeable on Cadillac vehicles. I will certainly visit him for my next purchase. More

Joe was incredibly helpful and friendly. He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or co He accomodated my busy schedule and took the time to show me around the new car. He also stayed in touch afterwards in case I had any questions or concerns about the vehicle. Awesome guy! 10/10 customer service. More

What a wonderful experience, Joseph was great to work with. Will be back in 35 months for my next lease and hope to work with him again. with. Will be back in 35 months for my next lease and hope to work with him again. More

Dealership was clean and the staff was extremely welcoming. I worked with Joseph on a Cadillac Lyriq lease and I could not be happier with my experience. Joseph was transparent, diligent and very welcoming. I worked with Joseph on a Cadillac Lyriq lease and I could not be happier with my experience. Joseph was transparent, diligent and very easy to work with. Got me the car I wanted at a price within budget - all I can ask for. More

Joseph has been really helpful and is always there to take care of his customers. and his product knowledge is superb. If you’re looking for someone that’s more than a salesman you owe it to yourself t take care of his customers. and his product knowledge is superb. If you’re looking for someone that’s more than a salesman you owe it to yourself to speak with Joseph at Jim Ellis Cadillac. More

Joseph was incredibly knowledgeable and courteous. He took the time to get to know me and my wife and it was like meeting an old friend. Highly recommend Joseph He took the time to get to know me and my wife and it was like meeting an old friend. Highly recommend Joseph More

Joseph was very attentive and knowledgeable through the whole visit and the staff as a whole was professional and friendly.I would recommend Joseph and Jim Ellis. whole visit and the staff as a whole was professional and friendly.I would recommend Joseph and Jim Ellis. More

Jason was a pleasure to work with. He was patient, cooperative and very helpful when I picked up the car and had to learn all about it. This has been the best car buying experience I h He was patient, cooperative and very helpful when I picked up the car and had to learn all about it. This has been the best car buying experience I have ever had. Jim Ellis Cadillac is fabulous! Thank you Jason. More

Nice environment and everyone makes you feel welcomed. It was a great car buying experience. Jason was awesome! He was easy going and there wasn’t any pressure. It was a great car buying experience. Jason was awesome! He was easy going and there wasn’t any pressure. More