Jim Ellis Cadillac

Jim Ellis Cadillac has the best service department I’ve ever used and I’m on my 3rd Cadillac. ever used and I’m on my 3rd Cadillac. More

Best service I’ve received at any dealership. Noah is especially very good. The customer service is outstanding. Noah is especially very good. The customer service is outstanding. More

Great job with the service center. I really appreciated the follow up as well as the detail. Great customer service! I really appreciated the follow up as well as the detail. Great customer service! More

Service kept me informed on my Caddy, very pleased with Noah Rowe my service advisor Noah Rowe my service advisor More

The dealership roadside assistance service is excellent. The technician was efficient in providing the repair services. Great job! The technician was efficient in providing the repair services. Great job! More

In my opinion it’s over priced. I had to pay $49 for someone to install a car battery? And I was there for over 2 hrs. I had to pay $49 for someone to install a car battery? And I was there for over 2 hrs. More

I have new tires and am ready for a road trip. My car is spotless and I’m very pleased. My car is spotless and I’m very pleased. More

I walked into this dealership with a Credit Union pre-approved bank draft to make my purchase. I was told after negotiating with the sales team and confirming a price that they have a policy in plac pre-approved bank draft to make my purchase. I was told after negotiating with the sales team and confirming a price that they have a policy in place not to accept Credit Union bank drafts. I called my rep at the Credit Union and asked it they had heard of any such policies. She told me dealers like to play hard ball to push you into their financing options. Don't worry your rate is good we will refinance the purchase for you. In good faith we played this game with this dealer and was assured they would process all documentation in a timely manner to ensure we didn't lose our rate. Almost 45 days have gone by and I have not received my tag or registration information for my new car. After several attempts reaching out to my sales rep via text messages that were ignored and voicemail messages that were not returned. I finally demanded to speak to someone today because the feds raised the interest rates yesterday. I was told that they would send me another temporary tag because the title search process was not complete on my car. Now I am at risk of losing my low interest rate and the possibility of a higher rate because of slow processes. If you have a Credit Union pre-approved bank draft do not go to any of JIM ELLIS dealerships. Any transaction with them is going to cost you in the end! More

Great staff offering uncompromising service! Made me stay an extra hour for oil change and meticulous delail before they would let me leave. The car was perfect when I left. Thanks to everyone!! Made me stay an extra hour for oil change and meticulous delail before they would let me leave. The car was perfect when I left. Thanks to everyone!! More

I have my car service at this location, overall good, they clean your car in and out side. Best service. they clean your car in and out side. Best service. More