Jim Ellis Cadillac

Car is still experiencing same issue that it was before service. I was charged for rental from hertz and also Jim Ellis. I call to complain about both issues and was told that I would receive return call a service. I was charged for rental from hertz and also Jim Ellis. I call to complain about both issues and was told that I would receive return call and still haven’t. More

Mr. Kleen, Good morning. I am writing to notify you that I have called Cadillac corporate to file a formal complaint about the way I was treated by you in your dealership yesterday. I intend to speak w that I have called Cadillac corporate to file a formal complaint about the way I was treated by you in your dealership yesterday. I intend to speak with the general manager of the dealership about your behavior and eventually the owner if my concerns are not adequately addressed. My concerns are as follows:  Rick lied to me about the car being inspected and ready for test drive on Saturday. I drove two hours after speaking with Keith and Rick yesterday to test drive the vehicle. Neither of them notified me that the vehicle would not be ready or that there were mechanical issues with the vehicle. After I requested another salesman to try and salvage my time and the purchase you lied to me about the vehicle's mechanical condition. You were rude to me and raised your voice at me while we were discussing price and the undisclosed mechanical issues. You turned your back on me in the sales office while I was mid sentence and you stormed out on me without saying goodbye. This was all after I spent two hours waiting for the vehicle mechanic to get back from lunch to test drive the vehicle after I drove an additional two hours to get there. I am a disabled veteran and driving four hours total in a day to view a broken car is not only inconvenient it's also physically painful for me.  You treated me like a second class citizen for politely voicing my concerns with everything that was wrong with the car and how it was misrepresented to me before viewing it yesterday. I do not appreciate your bad attitude or your dishonesty. I do not appreciate you wasting my time. You have bad manners and you behave like a petty little tyrant. You should be ashamed of your behavior and you owe me an apology.   More

Great sales team and business team work that was appreciated. My sales rep was particularly outstanding appreciated. My sales rep was particularly outstanding More

Efficient dealership. Sales and finance rep excellent. Was able to complete deal in a couple hours Sales and finance rep excellent. Was able to complete deal in a couple hours More

I shopped the other dealerships up and down P'tree Ind. Blvd. They just did not have their act together. Jim Ellis Cadillac responded immediately to my online interest in a vehicle. My wife and I went to s Blvd. They just did not have their act together. Jim Ellis Cadillac responded immediately to my online interest in a vehicle. My wife and I went to see the car and completed the purchase in an hour. More

Jim Ellis Cadillac has the best service department I’ve ever used and I’m on my 3rd Cadillac. ever used and I’m on my 3rd Cadillac. More

Service kept me informed on my Caddy, very pleased with Noah Rowe my service advisor Noah Rowe my service advisor More

Great job with the service center. I really appreciated the follow up as well as the detail. Great customer service! I really appreciated the follow up as well as the detail. Great customer service! More

Best service I’ve received at any dealership. Noah is especially very good. The customer service is outstanding. Noah is especially very good. The customer service is outstanding. More

The dealership roadside assistance service is excellent. The technician was efficient in providing the repair services. Great job! The technician was efficient in providing the repair services. Great job! More