Jim Ellis Cadillac

Great customer service from Mr. Patel. Unfortunately, there never did what I come for. One trip turned into three trips easily. Patel. Unfortunately, there never did what I come for. One trip turned into three trips easily. More

So far I’m 13 weeks into a repair. The problem is pretty serious on my new Cadillac Escalade. But 13 weeks just means they’re moving way to slow. My rating may change once I get the ca The problem is pretty serious on my new Cadillac Escalade. But 13 weeks just means they’re moving way to slow. My rating may change once I get the car back and if the service department actually fixes it. Good people but definitely not enough man power to complete serious issues quickly. They also swapped out my loaner twice because they sold it. Just don’t feel important here so far. Again let’s see once the repair is done. More

I am ordering 2 Cadillac Lyriq I have a pre order number from the factory for a 2023 model RWD and a 2024 AWD. this dealership insist that they are adding a package for $3998.00 to any car sold at their dea from the factory for a 2023 model RWD and a 2024 AWD. this dealership insist that they are adding a package for $3998.00 to any car sold at their dealership. This is of course just a add on market adjustment price above the MSRP. I really can't believe that Dealership could be so greedy as to lose the sale of $125,000.00 worth of vehicles and treat a jim ellis customer who has bought a Jim Ellis 2019 Audi A6 a $77,000 car this way. I tried to call the general manager and they said he was not there 5 times. I challenge Jimmy Ellis to contact me and honor his Jim Ellis promise ,which no one at this dealership follows and explain how a good customer or any customer can be so RIPPED OFF. Johnny Le has my info name is Michael C. GM has warned dealers against charging over MSRP and these dealers just ignore them. Maybe I should just order a Tesla . Better watch out and pay attention to what the CEO of ford just did making ordering electric fords straight from the factory.. NO MORE DEALER. Hope to hear from you SOON JIMMY ELLIS. More

I have a great experience with Jim Ellis Caddilac Service Center. I get a piece of mind knowing my car is worked on by specialists. I would not dare go anywhere else Center. I get a piece of mind knowing my car is worked on by specialists. I would not dare go anywhere else More

Xavier by far exceeded my expectations of a salesman. His great customer service definitely made us seal the deal with our new purchase from Jim Ellis Cadillac. Highly recommend this dealership. His great customer service definitely made us seal the deal with our new purchase from Jim Ellis Cadillac. Highly recommend this dealership. More

Car is still experiencing same issue that it was before service. I was charged for rental from hertz and also Jim Ellis. I call to complain about both issues and was told that I would receive return call a service. I was charged for rental from hertz and also Jim Ellis. I call to complain about both issues and was told that I would receive return call and still haven’t. More

Mr. Kleen, Good morning. I am writing to notify you that I have called Cadillac corporate to file a formal complaint about the way I was treated by you in your dealership yesterday. I intend to speak w that I have called Cadillac corporate to file a formal complaint about the way I was treated by you in your dealership yesterday. I intend to speak with the general manager of the dealership about your behavior and eventually the owner if my concerns are not adequately addressed. My concerns are as follows:  Rick lied to me about the car being inspected and ready for test drive on Saturday. I drove two hours after speaking with Keith and Rick yesterday to test drive the vehicle. Neither of them notified me that the vehicle would not be ready or that there were mechanical issues with the vehicle. After I requested another salesman to try and salvage my time and the purchase you lied to me about the vehicle's mechanical condition. You were rude to me and raised your voice at me while we were discussing price and the undisclosed mechanical issues. You turned your back on me in the sales office while I was mid sentence and you stormed out on me without saying goodbye. This was all after I spent two hours waiting for the vehicle mechanic to get back from lunch to test drive the vehicle after I drove an additional two hours to get there. I am a disabled veteran and driving four hours total in a day to view a broken car is not only inconvenient it's also physically painful for me.  You treated me like a second class citizen for politely voicing my concerns with everything that was wrong with the car and how it was misrepresented to me before viewing it yesterday. I do not appreciate your bad attitude or your dishonesty. I do not appreciate you wasting my time. You have bad manners and you behave like a petty little tyrant. You should be ashamed of your behavior and you owe me an apology.   More

Great sales team and business team work that was appreciated. My sales rep was particularly outstanding appreciated. My sales rep was particularly outstanding More

Efficient dealership. Sales and finance rep excellent. Was able to complete deal in a couple hours Sales and finance rep excellent. Was able to complete deal in a couple hours More

I shopped the other dealerships up and down P'tree Ind. Blvd. They just did not have their act together. Jim Ellis Cadillac responded immediately to my online interest in a vehicle. My wife and I went to s Blvd. They just did not have their act together. Jim Ellis Cadillac responded immediately to my online interest in a vehicle. My wife and I went to see the car and completed the purchase in an hour. More