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Jim Ellis Cadillac

Atlanta, GA

4.1
384 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 384 reviews

September 29, 2022

Nathan Watson and team did an outstanding job at not only making us feel comfortable but allowed us to feel no pressure from the sale itself. The vigil we purchased was the exact vehicle my wife desired with More

by JW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Watson, Dwight Wood
Oct 08, 2022 -

Jim Ellis Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience!

September 26, 2022

smooth experience, although a little miffed by the fact they wouldn't gas up the car,. otherwise no complaints More

by bobby56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Kleen
Oct 02, 2022 -

Jim Ellis Cadillac responded

Thank you for choosing Jim Ellis Cadillac as your first choice for all your automotive needs!

September 23, 2022

I never spoke to either of the individuals listed. I bought my car over the phone and online. The sales person- Blake Kenya- immediately passed me over to finance and despite have several questions NO More

by Marisa.perez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe in Finance and Matt in Transportation , Blake Delacroix Kenya
Sep 23, 2022 -

Jim Ellis Cadillac responded

Marisa, Thank you so much for bringing this to our attention. We will be reviewing our processes with all involved parties to ensure this does not happen again moving forward. We sincerely apologize for your experience. Please give us a call if you'd like to discuss this further or have any additional questions or concerns.

September 23, 2022

Brent was very patient with my son making his first purchase. Any question we asked he was willing to get the answer. Excellent customer service. More

by successfulmoss
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Kleen
Oct 02, 2022 -

Jim Ellis Cadillac responded

Hello, we are glad we could help! Thank you again for choosing Jim Ellis Cadillac, and we hope to see you again.

September 20, 2022

Great service. ..great job, fast, the staff was friendly and made sure that everything went smooth More

by REGGIEROUSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Oct 02, 2022 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 17, 2022

Really good service and loved the waiting room. People were super friendly and price was fair. More

by Scott Hines
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blanchard, David Patel, Noah Rowe
Oct 02, 2022 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 14, 2022

Noah was amazing and helped make sure we had a car to drive while being fixed and he kept us updated on the status of our car. Everyone was friendly and helpful More

by diploe123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Oct 02, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff so knowledgeable and helpful!

September 13, 2022

Noah took care of my vehicle. The complimentary detail wash and Lyft ride home and car delivery service is second to none! More

by Kingdavid701
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Sep 15, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful!

September 11, 2022

They have been affected by the supply chain issues regarding scheduled repairs. Their system should be able to schedule repairs when all the parts are available. More

by ALICEBNOLAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, Noah Rowe
Sep 15, 2022 -

Jim Ellis Cadillac responded

Alice, Thank you for taking the time to let us know about your experience. Our goal is always to respect your time and have parts available and ready when possible. We will certainly use this feedback to better our processes moving forward. If you would like to discuss this further please reach out directly to our Service Manager, Jason Blanchard, at 678-259-0523.

September 09, 2022

Dwight was efficient and helpful when it came down to what we were looking for. He was approachable, friendly and made sure was able to get exactly what my needed and wanted in a vehicle. I have purchase More

by ARMONROB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richardo Nash, Dwight Wood
Sep 15, 2022 -

Jim Ellis Cadillac responded

We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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