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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.1
384 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 384 reviews

October 19, 2022

Pleased with sale and deliver. Totally unsatisfied with two significant issues I have with 2022 Escalade now. I need the dealership to address these two issues as soon as possibl More

by John C. Williamson Jr.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Watts - Excellent sale Vance Robinson Excellent Sale. Jason Strong Excellent Financing
Report | Print
Oct 20, 2022 -

Jim Ellis Cadillac responded

John, Thank you for taking the time to let us know about your experience. We'd like to get your vehicle in as soon as possible to resolve these concerns for you. Please give us a call at 678-889-8880 as soon as possible to schedule an appointment.

October 19, 2022

Very poor post sales followup on any lingering issues. Finance team could treat people with mire respect. More

by AKHIL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Anderson, Brent Kleen, Dwight Wood
Report | Print
Oct 20, 2022 -

Jim Ellis Cadillac responded

Akhil, Thank you for taking the time to give us this feedback. We sincerely apologize that your experience fell so far below our standards. Please give us a call at your earliest convenience to resolve any outstanding issues at 678-259-3778.

Oct 20, 2022 -

AKHIL responded

Thank you! I have called several times and several people at dealership are well aware. Unfortunately it is left on to me to chase around and see if it progressing rather than dealership trying to pro-actively address the concerned keep me posted.

October 18, 2022

It was too cold but the employees were very friendly and helpful especially my service advisor More

by MCCARTHYJFC49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
Report | Print
Oct 21, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us!

October 17, 2022

These people are just not prepared to handle anything significant when it comes to your car. More

by TryingtoBuyaNicecar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Blanchard, Noah Rowe
Report | Print
Oct 18, 2022 -

Jim Ellis Cadillac responded

We take these concerns seriously and would appreciate the opportunity to speak with you at your convenience. Please give us a call at (770) 766-3074.

October 16, 2022

Very nice atmosphere. The service was awesome. Will return for my next check up. Snacks was nice as well More

by TABITHACURTIS90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Oct 21, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

October 12, 2022

The service was great and I didn’t have to wait too long. I would come back again. More

by Byamsv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Oct 21, 2022 -

Jim Ellis Cadillac responded

We're glad everything was completed quickly and to your satisfaction!

October 12, 2022

Service too slow. I was there for an oil change that took 3 hrs REALLY!!! More

by TAGLAPREAD
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Cannot renember the ne.bit really nice
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Oct 13, 2022 -

Jim Ellis Cadillac responded

Thank you for bringing this to our attention. We're interested in more information regarding this visit so that we can ensure it does not happen in the future. Please give our Service Director at call directly at 678-259-0523.

October 12, 2022

Team did great from sales, service, parts, and the entire experience. Very satisfied and will be back More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard, David Patel, Noah Rowe
Report | Print
Oct 21, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience!

October 12, 2022

Very professional and classy. Service agents were knowledgeable .also they were prompt and the work was completed in a pretty quick. More

by mark.vance24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Urdaneta
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Oct 21, 2022 -

Jim Ellis Cadillac responded

Thanks for highlighting some of our staff who helped make this such a great experience!

October 11, 2022

This dealership is a complete scam. I went to get my car diagnose but they didn’t do a diagnostics they just took what I told them over the phone with issues I was having and charged me More

by keshadent1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Noah Rowe
Report | Print
Oct 12, 2022 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We'd like to discuss this further and come to a resolution for you. Please call our Service Director at 678-259-0523 as soon as possible.

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