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Jim Ellis Cadillac

Atlanta, GA

Overview
Employees
Reviews
Vehicles
4.1
379 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 379 reviews

October 27, 2022

Appointment made for 7:30am on a Saturday, service was quick and prompt. Much better then their competition Classic Cadillac which I pass to get to Jim Ellis. More

by adamk2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Nov 23, 2022 -

Jim Ellis Cadillac responded

It is great to hear everything was done quickly and to your satisfaction!

October 26, 2022

Great personality and excellent customer service Mr. Blake was so nice to me and my god sister made sure they had the car that I wanted make sure you guys go to mr.blake he the Goat More

by Chantell Jackson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Delacroix Kenya
Report | Print
Nov 23, 2022 -

Jim Ellis Cadillac responded

Our staff is committed to providing each of our clients with the best automotive experience!

October 25, 2022

Buying experience was quick nd easy. Chris was business like. Did not go back and forth between salesman and manager. More

by Dalvinsmit
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Pennington
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Nov 23, 2022 -

Jim Ellis Cadillac responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

October 23, 2022

Few dealers can recognize or understand how I like to purchase cars. The team at Jim Ellis Cadillac worked with me and exceeded my expectations. They will see me again. More

by JWvrod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Anderson, Rick Cobb
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Oct 26, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

October 21, 2022

I enjoy visiting this dealership. All of the people are very friendly and helpful. They provide coffee and water as well as snacks. Everything is exceptionally clean. The seating is f More

by judc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Oct 26, 2022 -

Jim Ellis Cadillac responded

Thank you for choosing Jim Ellis Cadillac as your first choice for all your automotive needs!

October 19, 2022

Pleased with sale and deliver. Totally unsatisfied with two significant issues I have with 2022 Escalade now. I need the dealership to address these two issues as soon as possibl More

by John C. Williamson Jr.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Watts - Excellent sale Vance Robinson Excellent Sale. Jason Strong Excellent Financing
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Oct 20, 2022 -

Jim Ellis Cadillac responded

John, Thank you for taking the time to let us know about your experience. We'd like to get your vehicle in as soon as possible to resolve these concerns for you. Please give us a call at 678-889-8880 as soon as possible to schedule an appointment.

October 19, 2022

Very poor post sales followup on any lingering issues. Finance team could treat people with mire respect. More

by AKHIL
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Anderson, Brent Kleen, Dwight Wood
Report | Print
Oct 20, 2022 -

Jim Ellis Cadillac responded

Akhil, Thank you for taking the time to give us this feedback. We sincerely apologize that your experience fell so far below our standards. Please give us a call at your earliest convenience to resolve any outstanding issues at 678-259-3778.

Oct 20, 2022 -

AKHIL responded

Thank you! I have called several times and several people at dealership are well aware. Unfortunately it is left on to me to chase around and see if it progressing rather than dealership trying to pro-actively address the concerned keep me posted.

October 18, 2022

It was too cold but the employees were very friendly and helpful especially my service advisor More

by MCCARTHYJFC49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Blanchard
Report | Print
Oct 21, 2022 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us!

October 17, 2022

These people are just not prepared to handle anything significant when it comes to your car. More

by TryingtoBuyaNicecar
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason Blanchard, Noah Rowe
Report | Print
Oct 18, 2022 -

Jim Ellis Cadillac responded

We take these concerns seriously and would appreciate the opportunity to speak with you at your convenience. Please give us a call at (770) 766-3074.

October 16, 2022

Very nice atmosphere. The service was awesome. Will return for my next check up. Snacks was nice as well More

by TABITHACURTIS90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Report | Print
Oct 21, 2022 -

Jim Ellis Cadillac responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Cadillac and we hope to see you again soon!

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