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Jim Ellis Cadillac
Atlanta, GA
379 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 379 reviews
November 29, 2022
Great customer service. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. More
by kfreeman165
Verified CustomerEmployees Worked With
November 28, 2022
My credit was ran without my permission. That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely n That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely no reason to do a credit check. More
by Jaihoon79
November 28, 2022
Wonderful experience with friendly and knowledgeable staff. We were blessed to have the best team work with us. Blake had patient every step of the way. staff. We were blessed to have the best team work with us. Blake had patient every step of the way. More
by Lsue
Employees Worked With
Amber Anderson, Blake Delacroix Kenya
November 24, 2022
Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra d $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra day. Sorry gotta go elsewhere More
by LEE5600
Employees Worked With
Noah Rowe
November 17, 2022
I purchased a 2023 cadillac last week and still haven't received my second set of keys. Also, I haven't received the paperwork for the car. And when the car was delivered it had old torn floor mats. Called received my second set of keys. Also, I haven't received the paperwork for the car. And when the car was delivered it had old torn floor mats. Called the dealership and left 5 messages for the sales lady. No return, left 2 messages for the sales manager, and still no call. I am going to contact a attorney tomorrow to see what are my options. If you are smart you will not shop there More
by wk.joseph357
Employees Worked With
November 15, 2022
Great service! People at your dealership are the best! Won’t go anywhere else to service my car! People at your dealership are the best! Won’t go anywhere else to service my car! More
by Mark Widerberg
Employees Worked With
Reginald Leonard and a young man in the service entrance taking and bringing the cars back and forth sorry I didn’t catch his name he is a good person and helpful.
