Jim Ellis Cadillac

We had the best experience in the beginning. The process was easy and painless. The real problem didn’t occur until after the paperwork was signed. It took them a month to payoff my trade in. The process was easy and painless. The real problem didn’t occur until after the paperwork was signed. It took them a month to payoff my trade in. I was harassed by the lien holder daily. After calling Jim Ellis several times about correcting the situation it still took them 2 weeks to send off the payment. The lien holder has reported me 30 days past due and now my credit score went down 86 points. I cannot get an answer from Jim Ellis about if they are willing to help me rectify this with the lien holder. I also had a dead battery after purchase and asked if they could help us out and it took six days for them to get back in touch with us. I would not do business with Jim Ellis ever again. More

nice people good servise! i recommend this place the staff is very friendly i love this place! i recommend this place the staff is very friendly i love this place! More

Always very friendly and ready to help in anyway never longer then they promised with service longer then they promised with service More

The process was very smooth. No haggling like I had at another dealership less then a mile from Jim Ellis. As long as nothing happens with the new car (2023). The check engine No haggling like I had at another dealership less then a mile from Jim Ellis. As long as nothing happens with the new car (2023). The check engine light came on 2 weeks after I got the car. Took in in for service since I was hitting the road the day before thanksgiving. Hopefully, there is nothing wrong with it. They turned the light out. Drove it 10 miles. The technician left his bottled water i my car, had the seat reclined back and the music blasted on the station he changed it to. More

Great experience with all service personnel. Really like the free car wash Told others about service Really like the free car wash Told others about service More

Great customer service. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. Everyone I encountered was professional and courteous. Overall a gracious experience for buying a vehicle. More

My credit was ran without my permission. That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely n That, to me is a violation of trust. I never asked for financing, and made it clear I would be purchasing the vehicle in cash. There was absolutely no reason to do a credit check. More

Wonderful experience with friendly and knowledgeable staff. We were blessed to have the best team work with us. Blake had patient every step of the way. staff. We were blessed to have the best team work with us. Blake had patient every step of the way. More

Good work, too expensive. $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra d $775 for oil sending unit. Should have cost about $400. Tires $275 over tire store price. Service advisor forgot to text me car would take an extra day. Sorry gotta go elsewhere More

Overall the best experience buying a vehicle from a dealership that I have ever had. dealership that I have ever had. More