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Jim Ellis Cadillac
Atlanta, GA
379 Reviews
In 2022 Jim Ellis Cadillac joined Jim Ellis Automotive Group, which consists of 21 dealerships and 17 brands, and serves the metro Atlanta area. The dealership’s state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. The dealership ranked No. 1 in the district for Customer Experience for service in 2022, demonstrating the care customers can expect to receive from the dealership’s skilled service team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 379 reviews
December 21, 2022
This facility was very nice, and the employees were very acknowledge, and helpful. Blake took his time being very detailed and thorough with me, and ensuring that all my bases are covered throughout my proc acknowledge, and helpful. Blake took his time being very detailed and thorough with me, and ensuring that all my bases are covered throughout my process in trying to obtain a new vehicle. No stone was left unturned. More
by imj2156
Employees Worked With
Blake Delacroix Kenya
December 20, 2022
Customer service is great. Wait area, very spacious and comfortable with tea and/or coffee to enjoy. I would recommend Jim Ellis Cadillac to a friend or associate Wait area, very spacious and comfortable with tea and/or coffee to enjoy. I would recommend Jim Ellis Cadillac to a friend or associate More
by ITSONC
Verified CustomerDecember 19, 2022
Mr Blake Kenya is an outstanding salesman. He is honest and hard working. He makes sure the customer is taken care of with top notch service and honesty. Jim Ellis dealership is very nice wi He is honest and hard working. He makes sure the customer is taken care of with top notch service and honesty. Jim Ellis dealership is very nice with a noticeable commitment to outstanding service. You can't go wrong bringing your car buying needs here. More
by Sgtozzy
Employees Worked With
Blake Delacroix Kenya
December 14, 2022
We had the best experience in the beginning. The process was easy and painless. The real problem didn’t occur until after the paperwork was signed. It took them a month to payoff my trade in. The process was easy and painless. The real problem didn’t occur until after the paperwork was signed. It took them a month to payoff my trade in. I was harassed by the lien holder daily. After calling Jim Ellis several times about correcting the situation it still took them 2 weeks to send off the payment. The lien holder has reported me 30 days past due and now my credit score went down 86 points. I cannot get an answer from Jim Ellis about if they are willing to help me rectify this with the lien holder. I also had a dead battery after purchase and asked if they could help us out and it took six days for them to get back in touch with us. I would not do business with Jim Ellis ever again. More
by MSC82
Employees Worked With
Joseph maupin
December 07, 2022
nice people good servise! i recommend this place the staff is very friendly i love this place! i recommend this place the staff is very friendly i love this place! More
by mrromero2010
Employees Worked With
December 03, 2022
Always very friendly and ready to help in anyway never longer then they promised with service longer then they promised with service More
by IRONBOUND212
December 02, 2022
The process was very smooth. No haggling like I had at another dealership less then a mile from Jim Ellis. As long as nothing happens with the new car (2023). The check engine No haggling like I had at another dealership less then a mile from Jim Ellis. As long as nothing happens with the new car (2023). The check engine light came on 2 weeks after I got the car. Took in in for service since I was hitting the road the day before thanksgiving. Hopefully, there is nothing wrong with it. They turned the light out. Drove it 10 miles. The technician left his bottled water i my car, had the seat reclined back and the music blasted on the station he changed it to. More
by dwallace770
Employees Worked With
Nathan Watson, Noah Rowe
