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Jim Ellis Cadillac

Atlanta, GA

4.1
384 Reviews
Established in 2022, Jim Ellis Cadillac is part of the Jim Ellis Automotive Group, which includes 21 dealerships, 17 brands a collision center and a stand-alone service center serving the metro Atlanta area. The dealership's state-of-the-art facility offers a lineup of luxury vehicles and complimentary concierge customer service. In 2024, Jim Ellis Cadillac received the General Motors Mark of Excellence Award and was recognized as a CarFax Lifetime Top-Rated Dealer. Visit Jim Ellis Cadillac at 5880 Peachtree Blvd., Atlanta, GA 30341, or online at JimEllisCadillac.com.
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5880 Peachtree Blvd.

Atlanta, GA

30341

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Showing 384 reviews

March 27, 2023

This is the best place to purchase a car, reasonable price, and comfortable communication. Charles was an excellent salesman who helped me find a valuable vehicle. I highly recommend doing business wit More

by Hyun Lee
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Hayden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Jim Ellis Cadillac responded

Congratulations on your new vehicle! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 20, 2023

poor quality control. car left with more problems than came in with. they said the fix was to change transmission fluid. I left with transmission acting funny, so I too More

by pickers_rattan.0v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Rowe
Mar 21, 2023 -

Jim Ellis Cadillac responded

Thank you for taking the time to let us know about your experience. We sincerely apologize that it fell so far below our standards. Please reach out to our Service Director at your earliest convenience to discuss this further. Quinton Manston- 678-259-0523.

March 14, 2023

Communication is bad they don’t care about certain customers! I still haven’t got a call back yet been waiting 4 weeks to get my vehicle repaired More

by Kingdavid701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristin Buffington
3.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Perry
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Rowe
Mar 14, 2023 -

Jim Ellis Cadillac responded

David, We sincerely apologize your experience has fallen so far below our standards. I'm going back through the correspondence we've had with you over the last month, and I do see where you reached out with concerns following your visit. It looks like Christie and Noah both reached out on 3/1, and I am following up with them now to see where they remember leaving off the conversations. Either way, please expect a call today to resolve this for you. Again, we sincerely apologize for the lack in communication. We will certainly use this as a training tool to better our processes moving forward.

March 14, 2023

The team was very efficient and took care of us remotely prior to us driving to Atlanta. Professional, knowledgeable, and courteous. More

by joni_wolfe
Recommend Dealer
Yes
Employees Worked With
Paloma Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Strong
Mar 17, 2023 -

Jim Ellis Cadillac responded

Hi there, thank you so much for your positive comments about Jim Ellis Cadillac!

March 13, 2023

I was able to schedule a next day appointment to get my car serviced. All the repairs were completed within reasonable time and more importantly the staff is very friendly and courteous More

by Khatib.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Rowe
Mar 17, 2023 -

Jim Ellis Cadillac responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!

March 12, 2023

I was disappointed to find my lugnuts loose and all the locks were missing off my tires. The problem was corrected after I looked at my tires a few days later. More

by lawrenceaundre50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Jim Ellis Cadillac responded

Lawrence, Thank you for taking the time to let us know about your experience. We sincerely apologize for the inconvenience and we have used this feedback to better our training and processes moving forward. Please reach out if there is anything else we can assist you with.

March 11, 2023

Brent was expedient and very professional, at addressing and eliminating an issue I had. I highly recommend doing business with Jim Ellis Cadillac. More

by tonytwice
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armen Armenakian, Brent Kleen, Mark Starks
Mar 17, 2023 -

Jim Ellis Cadillac responded

We want all our clients to have a comfortable and stress-free experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 09, 2023

It was a nice and clean atmosphere. Also, it was nice to have refreshments. The wait was not that long. More

by teenellabunema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reggie Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Jim Ellis Cadillac responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Cadillac!

March 09, 2023

I live in Kissimmee, Fla. I get my medical care in Atlanta, Ga. at Emory. I had a bone marrow transplant I had MDS. Beginning Phase of Luchemia.. I say that to say this they More

by Gilbert S. Resnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Noah Rowe
Mar 12, 2023 -

Jim Ellis Cadillac responded

Gilbert, Thank you so much for taking the time to let us know how we did. We're thrilled that your experience exceeded your expectations! We want all of our clients to have a comfortable and stress free experience with us. We look forward to servicing your vehicle again in the future and send you all of our well wishes and positive energy in your health journey. Have a wonderful day!

March 06, 2023

I saw the vehicle I liked online and finally drove to Jim Ellis to make sure it fit my needs. It was friendly, easy and quick and I drove out with my new Cadillac. More

by LINDA_ROBERTS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Watson
Mar 12, 2023 -

Jim Ellis Cadillac responded

Hi, we are very happy we could provide you with a positive experience!

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