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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,166 Reviews

2,166 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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September 02, 2024

They need to stand up to gm on their warranty claims. Protect their customers. Especially for customers purchasing their vehicles from Jim Ellis. Or at least try. More

by Dan Lukacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 01, 2024

Very comfortable environment with highly efficient and courteous staff. I may not live anywhere near Buford, but Jim Ellis makes the trip well worth it. More

by jw_legion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Floystrop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

September 01, 2024

First service went well, however they left off cap from tire stem & didn’t refill DEF. Thought the service.Came with a wash but didn’t. More

by fm2220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 01, 2024

Very good service, easy to make an appointment, was willing to match cost of service, told me exactly what it would cost. More

by gdihomesga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

August 31, 2024

Excellent service and knowledgeable service management. Always helpful with advising you what to do. Will sure go back to get additional work done. More

by Jack Booker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn
Sep 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

August 29, 2024

4 hours 30 minutes for oil change and recall. Had to wait way to long. More

by Joy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

August 27, 2024

Brandon was very courteous and professional. Like the guy very much. Looking to work with him in the future. More

by SIKORSKI.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

August 27, 2024

Great visit with Kevin. Very thorough and informative. Scheduling was a breeze and the service was above and beyond. Looking forward to future services. More

by Smergy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn
Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

August 27, 2024

Fast and efficient. My technician advised me of the recommended service that was needed and didn’t appear to be pushing things that weren’t needed. More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, thank you for taking the time to leave a review for us at Jim Ellis Buick GMC Mall of Georgia. We're happy we could meet your expectations!

August 26, 2024

Very helpful and friendly group! Clean establishment and very quick service. A very happy customer! More

by jeremy.veal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

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