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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,299 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,299 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 17, 2018
Basic Service 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop 2016 Tahoe in for basic service. James Stecker Service Consultant, took my service call as Jessica was not there and was filling in at your Volvo shop. James jumped in and helped to correct some paperwork and got me in and out within his original time frame. EXCEPTIONAL EFFORT on his part. Very professional, helpful, and friendly. More
by ableonlake
Verified CustomerEmployees Worked With
April 17, 2018
Fiallure to answer important questions I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintena I have been going to Jim Ellis for over long period of time for oil changes and recalls. I have always asked them if there was any scheduled maintenance needed on my vehicle and the answer was always no. I then ask them to check my brakes and they told me that I needed new rear brake calipers, truck has less than 60K on it, and it needs rear calipers. They then inform me that I need an air cleaner, cap filter, wiper blades break fluid change and new tires. Now I understand that I need tires just not right now. The total bill was over $2K I asked the service guy why I was not informed about the brake fluid change need at 30K miles and he said he was sorry and offered my a Maintenance warranty program. So basically they did not inform me of any required maintenance with the intent on selling me a warranty service program... NOT COOL JIM ELLIS. I will not be back to your dealership and will never consider buying a vehicle from you............... Very Dissapointed More
by RGAFFNER
Employees Worked With
April 17, 2018
Great Service Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it wil Great service! Addressed my concerns, didn’t try to sell me on anything additional. I always feel confident leaving my vehicle and know that it will come back better than when I left it. More
by amy78
April 14, 2018
Pleasant experience. Went for first FREE service on Buick Envision we purchased there last June. The service was very courteous and prompt. The waiting area is quite comfo Went for first FREE service on Buick Envision we purchased there last June. The service was very courteous and prompt. The waiting area is quite comfortable and clean. Reminders before seem to be excessive because it took us a long time before we reached enough mileage for service. More
by CONDMYERS
Employees Worked With
Kaleb Dance
April 13, 2018
Great experience Easy to schedule, work promised in time promised, nice facility. Friendly people! I got there early, and was able to leave early, Very pleased with a Easy to schedule, work promised in time promised, nice facility. Friendly people! I got there early, and was able to leave early, Very pleased with all More
by JOHNCROUSE04
Employees Worked With
April 13, 2018
They could have told me up front my service had ran out They could have told me my warranty had ran out up front...they also kept everyone else informed of wait except me. I felt that was rude They could have told me my warranty had ran out up front...they also kept everyone else informed of wait except me. I felt that was rude More
by ST1984
Employees Worked With
James and shaun
April 12, 2018
Great people and outstanding service, First, Sean was very pleasant to work with. After he took my information he gave me directions to the waiting area which I appreciated. When my vehi First, Sean was very pleasant to work with. After he took my information he gave me directions to the waiting area which I appreciated. When my vehicle was ready, he explained what they did and noted that no other problems were detected. He then provided all options on payment and we shared a few comments about my vehicle. Overall a very nice experience. Thanks Jim Ellis. More
by BILLTEASLEY40
Employees Worked With
Sean Garrett
April 11, 2018
Fast service I showed up without and appointment and they worked me in. The service department staff were courteous and friendly. I would recommend this dealershi I showed up without and appointment and they worked me in. The service department staff were courteous and friendly. I would recommend this dealership to my friends and family. More
by rdbbell
Employees Worked With
Chris Stout
April 11, 2018
Efficient and helpful staff. I made an appointment, they were ready when I arrived and the inspection and oil change was done efficiently. I will continue to use Jim Ellis for bot I made an appointment, they were ready when I arrived and the inspection and oil change was done efficiently. I will continue to use Jim Ellis for both our cars. More
by Ltb
Employees Worked With
Jessica Walter
April 11, 2018
Problem with tire rotation. Tires were NOT rotated as I requested and I requested rotation as the service manuel indicates. I always mark my tires because this is a continuing p Tires were NOT rotated as I requested and I requested rotation as the service manuel indicates. I always mark my tires because this is a continuing problem. Was told to come back another day and they would rotate tires as I requested, but I live 30 plus miles away so it is not so easy to return. More
by DUTTONJAMES
Employees Worked With
Don't know names
