Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,300 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,300 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
May 22, 2018
tire rotation and oil change I had come in for a tire rotation and oil change. The time it took was very commendable and Chris Stout has always been very helpful and knowledgeable I had come in for a tire rotation and oil change. The time it took was very commendable and Chris Stout has always been very helpful and knowledgeable with any questions I might have. The whole staff has always been great and I won't go to any other GMC dealership because of the professionalism and pride that everyone offers. More
by Kramer5b
Employees Worked With
Chris Stout
May 22, 2018
Fast and efficient I Appreciate the GMC dealership working on my Jim Ellis Chevrolet. I will bring it back for future maintenance and service. Thanks for the solid expe I Appreciate the GMC dealership working on my Jim Ellis Chevrolet. I will bring it back for future maintenance and service. Thanks for the solid experience. More
by TREADWAYJC
Verified CustomerMay 22, 2018
Great experience, my service advisor Jesseca was great. I would definitely recommend this dealership, my service advisor Jesseca and the service technician Ricky did a awesome job. I had a great experience I would definitely recommend this dealership, my service advisor Jesseca and the service technician Ricky did a awesome job. I had a great experience and will definitely return for any future sales or service needs. More
by RAYMONDHAYES
Employees Worked With
Jessica Walter
May 22, 2018
Waited longer then expected for an appropriate I went to the shop on Friday. He asked me if I had an appointment and I said no. He said it would be a hour to hour and a half wait. I made an appoint I went to the shop on Friday. He asked me if I had an appointment and I said no. He said it would be a hour to hour and a half wait. I made an appointment for Monday and still waited a little over a hour. More
by BRITTANYBURRIS091
Employees Worked With
Other Employees :
Chris Stout, David Gonzalez, Kaleb Dance, Alex Gurley
May 21, 2018
Quite excellent! I had to fix my daughter's car - she was in Atlanta from Jacksonville for only one day- and the service department got me right in and attended to the I had to fix my daughter's car - she was in Atlanta from Jacksonville for only one day- and the service department got me right in and attended to the problem. They were efficient and very nice to work with. I was very impressed and will certainly go back. More
by DRJBRACES
Employees Worked With
Sean Garrett
May 21, 2018
REgular Maintnance Called in to make an appointment, the service person asked what service i need, i told oil change, he said no need to make an appointment just come on Called in to make an appointment, the service person asked what service i need, i told oil change, he said no need to make an appointment just come on in, i got there at 9:00am and it took them until 6;45pm to finish the truck for an oil change, their argument was that i din't have an appointment. I picked up the car at 7:00pm when the closed and the second day i got phone call back from dealer asking for me to drive the truck back to the dealer because the mechanic forgot to install some parts back on the engine. I mean come on, how can a mechanic forgets to put parts back on the truck? I had to waste another 3 hours to get the truck fixed. More
by SAM@MYCABINETDESIGN.COM
Employees Worked With
David Gonzalez
May 21, 2018
Not your best Nothing like leaving the dealership to have to come right back since the problem was even resolved. Then give excuses... need results! Several hours l Nothing like leaving the dealership to have to come right back since the problem was even resolved. Then give excuses... need results! Several hours later got it back and it was resolved. Why call and say it is ready ? Love wasting others time! Had to sit and wait there since we came to pickup and leave with small child. No consideration! The result ... we will give you a free car wash! Really!!! You should wash it anyway! Service here gets worse and worse! More
by AUTIGERLOVER2
Employees Worked With
Sean Garrett
May 21, 2018
CHRIS WAS EXCELLENT Chris was great. Chris is the best. Chris deserves a raise. Don't ever loose Chris. Chris is hands down the best Advisor in the history of Advisors... Chris was great. Chris is the best. Chris deserves a raise. Don't ever loose Chris. Chris is hands down the best Advisor in the history of Advisors...... More
by 2015camaro
Employees Worked With
Chris Stout
May 21, 2018
Awesome service Service Consultant Kaleb Dance did an outstanding job following up with me regarding the progress of repairs to my vehicle while I was out of town dur Service Consultant Kaleb Dance did an outstanding job following up with me regarding the progress of repairs to my vehicle while I was out of town during the service visit. More
by DHoward
Employees Worked With
Kaleb Dance
May 19, 2018
Top Customer Service Chris took his time to listen to my concerns with my truck. He called and provided detailed information on how they checked my vehicle. Explained it Chris took his time to listen to my concerns with my truck. He called and provided detailed information on how they checked my vehicle. Explained it in a way that was not all mechanical but instead understood completely. The other service team members are always very helpful as well. Excellent service department at Jim Ellis Buick GMC Mall of GA. More
by MariaM
Employees Worked With
Chris Martin
