Jim Ellis Buick GMC Mall of GA - Service Center

Friendly and professional I prefer coming to the dealership where the level of knowledge and professionalism is a cut above the rest. Mostly a timely visit with appointment. I prefer coming to the dealership where the level of knowledge and professionalism is a cut above the rest. Mostly a timely visit with appointment. More

Excellent Service As always, I’ve had very excellent service from my service advisor David Gonzalez. Always willing to help with any questions I have. Very personable, As always, I’ve had very excellent service from my service advisor David Gonzalez. Always willing to help with any questions I have. Very personable, and helpful. Thank You More

AC Condenser repair Thanks to all the employees in the service department. Have been using their services for over 3 years now and it’s always been top notch! Thanks aga Thanks to all the employees in the service department. Have been using their services for over 3 years now and it’s always been top notch! Thanks again! More

Kept appointment time Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law Dealing with Jim Ellis has been quite efficient and very accommodating. This is our second vehicle purchased from them. Our son and daughter-in-law also have had good service. More

Oil Change and Tire Rotate Hopped in for a quick oil change. Usually I meet with my regular service advisor but it seems that things have changed. I can adjust to that.. it ju Hopped in for a quick oil change. Usually I meet with my regular service advisor but it seems that things have changed. I can adjust to that.. it just takes time. Leyde wasn't busy and helped me sign in for my service. I asked her how long it would take, asking for an honest answer, and then asked for a ride to the mall. Both drivers were courteous and good drivers. Friendly guys who knew how to keep the conversation going. My car was done in a timely manner and even washed. I'm starting to feel the love again since my fave service guy left. Still not there... but there's a good feeling about the new relationship with Jim Ellis MOG service. More

Warranty repair. Needed loaner. Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Ca Good experience, although Enterprise rental was not great. Enterprise could not give me like vehicle and it had 1/8 tank of gas when I received. Car smelled like an ashtray. I would have preferred a dealer loaner vs. a rental. More

Oil Change / Tire Rotation I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a c I usually go to the quick lube type places for oil changes for the convenience, but I decided to try the Jim Ellis oil change since I had received a coupon in the mail and they run your car through an automated wash and vacuum the interior. Their customer service was good and the waiting area was nice. I was told their automated car wash was down and they offered to do a hand wash for $24 extra which my wife agreed to (I would not have agreed to it since I could have got a cheaper car wash elsewhere, but I went along with what my wife agreed to). The shuttle service to the mall was good and on time; however, when we returned to get our car, the car wash had not been done and it had not been vacuumed. I would have given a 3.5 star review but I could only give a 3 or 4. The reason for not giving a 5 star review is because of them not washing / vacuuming the car and they did not reset my oil change indicator, so I'm going to have to figure out how to do that on my own or take it back to them. Don't get me wrong, the experience was not terrible, but a review is a review and I can't give a 5 star review due to the issues mentioned above. More

Extremely Satisfied Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean Sean Garrett has shown that he really cares! I really appreciate Sean going above and beyond to insure that I was completely satisfied. Kudos to Sean for being attentive and understanding. Jim Ellis, You Did Good!!! Good Man. Sincerely, Earl Stevenson More

Great customer Service From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to From beginning to end helpful, courteous and continuously trying to make your stay as comfortable as possible. They also have a shuttle to take you to other places until service is complete. More