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Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,164 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,164 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
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April 05, 2018
got the job done the job was done in a timely manner and i thank yall this is all i have to say thanks again see you soon thanks the job was done in a timely manner and i thank yall this is all i have to say thanks again see you soon thanks More
by HBLALOCK
Verified CustomerEmployees Worked With
i don't remember his name
April 04, 2018
Great customer service. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. Jason was great. I had a radio problem that was handled very professionally and save me money. A Big Thank You to Jason and the service staff. More
by cdjohnson220
April 04, 2018
Horrible service Even after it taking forever to get our vehicle back, the hits just came coming. Hood latch was not re-installed properly, windshield washer containe Even after it taking forever to get our vehicle back, the hits just came coming. Hood latch was not re-installed properly, windshield washer container was not working, hose had been disconnected during service. It took 2 weeks to get repair done to vehicle. I wanted them to check out the auto-shut off because of it lurching and running rough when it started back up. They said they had tested it and found nothing. How can you test it by driving it less than 1 mile??????? They said they would change out a wheel that had been damaged for $20.00. Invoice ended up being over $80.00. When Service Manager finally called to discuss our disappointment, he had no solution for making things better, just keep asking, what did we want. When my husband told him we would not be back, he said ok. End of conversation. Really, really disappointed, because we were interested in looking at a new Enclave. Won't be at Jim Ellis. More
by CARLSONCR55
Employees Worked With
Jessica Walter
April 04, 2018
Service work required Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealer Very prompt service. James was very helpful and diligent. I would not hesitate to return for future service. I would also highly recommend this dealership to Family and friends. More
by MDKELLEY77
Employees Worked With
April 04, 2018
It was a good expeirience , my service writer was courteous I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer s I was treated with respect , my wait was a little longer than I wanted but it wasn't bad . They helped me with my request and provided good customer service More
by RENWICK.KELLY.PKWI
Employees Worked With
April 04, 2018
Service was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended was done on time as scheduled and in a timely manner Sean kept me updated as to what was needed and what was recommended More
by MOUTLER
Employees Worked With
Sean Garrett
April 04, 2018
Amazing!! Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service de Personable-efficient-knowledgeable-helpful. Sean was great to work with and is a man of his word!! Sean was an unexpected pleasure in the service department. More
by DEBBIED56
Employees Worked With
Sean Garrett
April 04, 2018
My experience Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experienc Thank you for making my previous experience better. I appreciate your correcting it by comping a detail of my car. I have always had a great experience before & look forward to it again. Thank you so much 😀👍. More
by SD_MARRA
April 04, 2018
Great service, Jessica was wonderful Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !! Oil change was quick and easy. I would recommend to my friends and family. Jessica got me in and out quickly and professionally. Five stars! !! More
by CRYOBIZZLE
Employees Worked With
Jessica Walter
April 04, 2018
Standard maintenance Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Got an oil change and the standard mechanic telling me I needed a front air cabin filter. Probably correct. Bought my truck there certified preowned. Was hoping to get a free oil change didn’t work out. Got a great waiting area and friendly staff. More
by KROFTON62
Employees Worked With
Alex Gurley
