Jim Ellis Buick GMC Mall of GA - Service Center

Warranty work Multiple warranty issues; they didn’t stop til they isolated them all and fixed them. They were quick to give a loaner vehicle during repairs. Waiting Multiple warranty issues; they didn’t stop til they isolated them all and fixed them. They were quick to give a loaner vehicle during repairs. Waiting area clean and welcoming. More

Great experience and customer service The team was accommodating and friendly. They addressed all my concerns and recommended the best action plan to move forward. Great experience overal The team was accommodating and friendly. They addressed all my concerns and recommended the best action plan to move forward. Great experience overall. Thanks again! More

David always goes above and beyond Glad he is back - he is the best - very engaging and keeps you informed as to where things stand and what. Makes you, the customer, feel like you rea Glad he is back - he is the best - very engaging and keeps you informed as to where things stand and what. Makes you, the customer, feel like you really matter to the dealership. More

Above and beyond! Sean Garrett took great care of me. I felt like he was working for me, rather than the dealership! I left very happy, which is all you can ask. Sean Garrett took great care of me. I felt like he was working for me, rather than the dealership! I left very happy, which is all you can ask. More

Pleasant experience I have been coming to Jim Ellis for about 5 years for general maintenance. Everyone has been helpful,friendly,and knowledgeable. The same has been for I have been coming to Jim Ellis for about 5 years for general maintenance. Everyone has been helpful,friendly,and knowledgeable. The same has been for my recent experiece of buying my suv. My buying experience was good with my salesman answering all my questions and helping me to learn about the devices on the vehicle.. That was super helpful. Craig was great! I would recommend this dealership to anyone. More

All Good Have been coming here for quite a few years and always received good service. Good to see David is back. always nice to see a friendly face :-) Have been coming here for quite a few years and always received good service. Good to see David is back. always nice to see a friendly face :-) More

Oil change and tire pressure check Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get m Just in for an oil change and tire pressure check. Everything was completed fine. I would recommend this dealership to anyone. They were able to get me in the same day I called. More

Great experience Everyone was very helpful. We have worked with Joe and Sean. They are both very knowledgeable and nice. They have gone above and beyond for us! Everyone was very helpful. We have worked with Joe and Sean. They are both very knowledgeable and nice. They have gone above and beyond for us! More

Oil change tire rotation Heater problem Transmission concern Oil change tire rotation power steering serviced well. Couldn’t diagnose heater or transmission problem within 4 hours total. Car overheated on the h Oil change tire rotation power steering serviced well. Couldn’t diagnose heater or transmission problem within 4 hours total. Car overheated on the highway the next day. Atlanta Jim Ellis Buick was able to determine coolant leak, needs new radiator & 2 new hoses and a new engine mount. More

Service Great as usual everyone is very nice will keep using this dealership for my work on my vehicle Jessica is great to work with keep me updated Great as usual everyone is very nice will keep using this dealership for my work on my vehicle Jessica is great to work with keep me updated More