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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,166 Reviews

2,166 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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May 29, 2018

1st service on new vehicle I arrived early and was taken right away. Service was completed as estimated and two additional questions I had in the interim were handled promptly. More

by DOCANDJRGANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Gonzalez, Kaleb Dance
May 30, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! Please let us know if there is ever anything else we can do for you! Safe travels!

May 26, 2018

the professional La capacidad de entendimiento para conmigo, debido que mi inglés es vacivo y el señor Chris, busco la manera de entenderme . Gracias por el servicio More

by ROSILLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stout
May 31, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Me alegro que pudimos exceder sus expectativas y que estas feliz con su nuevo vehiculo. Gracias por su tiempo y por escojer Jim Ellis Buick GMC Mall of GA.

May 25, 2018

Service with a smile The service department at Jim Ellis GMC Mall of Georgia was great in all aspects of my service visit. I will be back for all of my service needs. More

by RYANCBARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the positive feedback about our service department! We appreciate your business and look forward to your next visit!

May 25, 2018

Torque converter replaced Sean was great to work with, I would highly recommend you alls service department. I appreciate that you all took the time to check out my truck as More

by AWILLINGHAM81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett
May 30, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for this great review! We're glad to hear that Sean provided a positive experience! We hope you continue to choose us for all your automotive needs!

May 25, 2018

Excellent Serivce Check in at appointment time was quick, easy and efficient. Required warranty work was clearly explained and completed in a timing manner. Service p More

by DAVEBRUNELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear that everything was completed quickly and to your satisfaction! If we can assist you with anything more, don't hesitate to reach out! Take care!

May 24, 2018

Excellent service Everyone knows what they are doing and address all your needs. Went into service with a problem and they identified and it was fixed promptly. More

by PAULGALEAZZIJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Cavell
May 25, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take Care!

May 22, 2018

tire rotation and oil change I had come in for a tire rotation and oil change. The time it took was very commendable and Chris Stout has always been very helpful and knowledgeable More

by Kramer5b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stout
May 25, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Hi Alexander, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Thank you for choosing Jim Ellis! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

May 22, 2018

Fast and efficient I Appreciate the GMC dealership working on my Jim Ellis Chevrolet. I will bring it back for future maintenance and service. Thanks for the solid expe More

by TREADWAYJC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristin Buffington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Stout
May 25, 2018 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out! Thank you for continuing to be a loyal customer. We look forward to your next visit! Take care!

May 22, 2018

Waited longer then expected for an appropriate I went to the shop on Friday. He asked me if I had an appointment and I said no. He said it would be a hour to hour and a half wait. I made an appoint More

by BRITTANYBURRIS091
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Chris Stout, David Gonzalez, Kaleb Dance, Alex Gurley
May 22, 2018

Great experience, my service advisor Jesseca was great. I would definitely recommend this dealership, my service advisor Jesseca and the service technician Ricky did a awesome job. I had a great experience More

by RAYMONDHAYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Walter
May 25, 2018 -

Jim Ellis Buick GMC Mall of GA responded

Raymond, thank you for writing this fantastic review about Jessica and Ricky! We appreciate your recommendation, and look forward to seeing you again!

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