Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
921 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
April 04, 2018
Pre spring break visit Tom Rickard is so helpful. He is always available and gets the job done right!! I needed a fair amount of work done prior to a long drive to DC. Not o Tom Rickard is so helpful. He is always available and gets the job done right!! I needed a fair amount of work done prior to a long drive to DC. Not only was it finished but my car was washed as well. Thank you Tom and JIM ELLIS buick service!! More
by JENNIFERFRANKOWSKI
Verified CustomerEmployees Worked With
Tom Rickard
April 04, 2018
Extremely poor customer service at the service center I took my truck to get a tail light replaced because of condensation on the inside. I called a week in advance so they could get the necessary parts. I took my truck to get a tail light replaced because of condensation on the inside. I called a week in advance so they could get the necessary parts. When I got there, he said there was a recall, and needed my truck for at least 3 hours. This was at 10:30. I said I needed to be somewhere by 1, and he advised I get a ride or they had a shuttle that could take me. I asked about rescheduling, and he said since it was here, he had to do the recall. So I said ok, I’ll take the shuttle. He said ok, are you within 10 miles, I said, well, it’s 11 miles. He said sorry, we can only go 10... 1 miles extra was too much for them to accommodate. So I get an Uber and spend $20-$25 to get home. I get a call AN HOUR later, saying it’s ready... when i go to pick it up, he said he had to order the light fixture. Now that it’s come in, I’ve already moved to SC, and they won’t ship it to a GMC dealership in SC for them to install it. Extremely poor customer service....... More
by WEBBIE1023
Employees Worked With
Tom Rickard
April 04, 2018
Nice People Very nice people. They explain everything thoroughly so that you understand exactly what is going on with your car. They also accept coupons. Great Very nice people. They explain everything thoroughly so that you understand exactly what is going on with your car. They also accept coupons. Great people More
by speterson0610
Employees Worked With
Brandon Cannon
April 04, 2018
Warranty Work The staff were very, very helpful since this was my first time using the extended warranty service. The warranty company was giving me the run-around The staff were very, very helpful since this was my first time using the extended warranty service. The warranty company was giving me the run-around but my service technician kept me posted on a consistent basis and worked diligently on my behalf. More
by PIANOKEYS88
Employees Worked With
Brandon Cannon
April 04, 2018
First oil change and tire rotation Great service and job done in a timely manner. Vladimir is always so helpful and great to work with. Great team of people working together! Great service and job done in a timely manner. Vladimir is always so helpful and great to work with. Great team of people working together! More
by KATHYP1
Employees Worked With
Elise Schaaf, Brandon Cannon, Matt Braun
April 04, 2018
Excellent Service -- will return So far thorough and Great customer service. Prefer Tom Rickard as Service Mgr - just the correct amount of pleasant and thorough explanations, Worke So far thorough and Great customer service. Prefer Tom Rickard as Service Mgr - just the correct amount of pleasant and thorough explanations, Worked in an Auto detailing also while I waited. More
by PB0497
Employees Worked With
Tom Rickard
October 06, 2017
Poor Service I scheduled an oil change with with Tom Rickard. I called prior to arriving and spoke with a customer service professional. I was advised to take vehi I scheduled an oil change with with Tom Rickard. I called prior to arriving and spoke with a customer service professional. I was advised to take vehicle to new car dealership. I arrived and Tom M. told me that they didn't do oil changes at that location and I needed to drive up the hill to the express shop. He didn't get my service advisor at my request. I drove over to the express lane and explained to Cortez, who was very apologetic. He even insisted on getting Tom Rickard over to assist, but I wasn't feeling well and declined. I wanted to just be done. More
by Tip_yeathisme
Employees Worked With
Tom M, Tom Rickard
September 07, 2017
Battery issue Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking Kim is just awesome! I had a battery issue and she had me all taken care before I brought my vehicle to the dealership. Thank you so much for taking care of my family and I. More
by Shanika Montford
Employees Worked With
Kim Clark
August 30, 2017
Great customer service I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable I always bring my truck here for services or repairs, and the customer service agents are great and make your waiting experience the more comfortable and shorter possible. There are office facilities to help you stay productive, they have shuttle service or help you get a rental car if necessary, and eventually they may have a courtesy vehicle available. More
by Andres
Employees Worked With
Tom Rickard, Kim Clark
June 16, 2017
Brought my car in for service on passenger window They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful servic They had to keep the car awhile & offered to take me home via the shuttle. They had to order a part & I brought it back the next day. Wonderful service! More
by SDM123
Employees Worked With
Brandon Cannon
