Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
921 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
Sort by
April 23, 2018
Tahoe - second service Excellent work and right on-schedule. I actually came to the wrong location but Tom got my vehicle to the right place and took great care of it. Excellent work and right on-schedule. I actually came to the wrong location but Tom got my vehicle to the right place and took great care of it. More
by fikes
Verified CustomerEmployees Worked With
Tom Rickard
April 20, 2018
LAST MINUET APPOINTMENT I CALLED THE DEALERSHIP AT 2:30PM W/ A BREAK CONCERN AND WAS ADDED TO THE SCHEDULE FOR 3PM. ONCE I ARRIVED MY CAR WAS IMMEDIATELY TAKEN IN AND TOM ESC I CALLED THE DEALERSHIP AT 2:30PM W/ A BREAK CONCERN AND WAS ADDED TO THE SCHEDULE FOR 3PM. ONCE I ARRIVED MY CAR WAS IMMEDIATELY TAKEN IN AND TOM ESCORTED ME TO THE WAITING ROOM AS IF I WERE A FIRST TIME CUSTOMER W/ NO KNOWLEDGE OF WHERE IT WAS LOCATED. THEY ARE ALWAYS VERY PROFESSIONAL AND ACCOMODATING. More
by PUMPKINPIERCE
Employees Worked With
Tom Rickard, Brandon Cannon
April 18, 2018
Great Service John got me a courtesy car, kept me updated and was kind and friendly. Checkout was fast. My car was perfect when I picked it up. John got me a courtesy car, kept me updated and was kind and friendly. Checkout was fast. My car was perfect when I picked it up. More
by DTC858891
Employees Worked With
John Anderson
April 17, 2018
Service writer excellent, phone scheduling very poor After a continuing problem with my GMC Acadia (that I had previously brought in for service) I called Jim Ellis service to schedule another appointmen After a continuing problem with my GMC Acadia (that I had previously brought in for service) I called Jim Ellis service to schedule another appointment. Unfortunately the person who answered the phone was rude and abrupt and informed me there was no way possible I could wait for my vehicle. Fortunately the service writer Brandon was excellent and took the time for explanation and the reasoning behind everything. Brandon was very honest with me and was very helpful. I appreciate everything he did to reassure this customer. More
by NLPEEK
Employees Worked With
Brandon Cannon
April 13, 2018
Absolutely the best! I would never go anywhere else for service! Tom Rickard and his team are fabulous! They are incredibly knowledgeable, honest, attentive and always p I would never go anywhere else for service! Tom Rickard and his team are fabulous! They are incredibly knowledgeable, honest, attentive and always put the client first. Thank you!!! More
by CMY
Employees Worked With
Tom Rickard
April 12, 2018
Good folks to do business with. Ok thanks His co eas very good on time and did good job.next time you dont need to ask for 25 words to say a co did a good job or not. My time is too Ok thanks His co eas very good on time and did good job.next time you dont need to ask for 25 words to say a co did a good job or not. My time is too impt. To spend doing 25 words when I told you the work is good or not. Get a life and cut it down to less than 25 words. You get it.?Ok thanks. Tom was tops in his job.Ok thanks. More
by FWESLEY
Employees Worked With
Tom Rickard, Matt Braun
April 11, 2018
Service rep was not sensitive to our questions and did not follow up on them. Used parts that were replaced were not offered when the car was picked up. Left rep was not sensitive to our questions and did not follow up on them. Used parts that were replaced were not offered when the car was picked up. Left the question to us if those things really needed to be replaced. More
by GMC customer
Employees Worked With
Tom Rickard
April 11, 2018
Awesome Brandon was awesome, he kept me aware of the progress of my service every step of the way I will be back when I need service, Brandon was awesome, he kept me aware of the progress of my service every step of the way I will be back when I need service, More
by DAWSON.L.BROOKES
Employees Worked With
Brandon Cannon
April 09, 2018
Worst experience I've heard of at a service department My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I co My wife felt belittled and frankly insulted by the experience she had with Tom during her experience at this service department. To be honest, if I could give negative scores I really would at this point. She was profoundly disturbed by the interaction with Tom - and I will never put her in that situation ever again. She actually was fearful during her time there. Seriously? You just don't treat people that way - ever. Let alone in a customer service environment. This interaction has soured us on the entire GMC experience. We have chosen to buy a GMC SUV and also lease a Chevy car within the last two years. If this is the kind of person that this dealership employs, we will never purchase from this dealer or any other GMC dealership for that matter. More
by JJPETERSON002
Employees Worked With
Tom Rickard
April 09, 2018
Outstanding GMC service center The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always a The Jim Ellis Buick GMC Service center is outstanding. All work is done professionally, in a timely fashion, and is reasonably priced. They always are available for those repairs that pop up unexpectedly. Tom Rickard, who is my service manager, is always courteous and professional and available to provide any assistance needed. More
by BKCOLEMN
Employees Worked With
Tom Rickard
