Jim Ellis Buick GMC Atlanta - Service Center

Unsatisfactory My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. My service manager must have been having a bad day. He was angry and sullen. Didn't know about my app't.. and had an attitude as if it were my fault. This is unacceptable. He was indifferent and made me feel unwelcomed. Indicated past damage to the car as if I wasn't taking care of it. More

Excellent My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she rece My wife took her car in via an appointment. Everything was done on time while she waited for the car. She was very pleased with the service she received. More

Always conscious of keeping me aware of the time they ask of John Anderson has always been conscious of how long I am waiting for the service to be completed. This time he offered a loaner when the service was John Anderson has always been conscious of how long I am waiting for the service to be completed. This time he offered a loaner when the service was going to take a few hours at a minimum. I appreciate the attention to this and his willingness to discuss the unique situations we have run into with my Cascada. More

Tom Rickard did great. Tom met my expectations on making sure the service was completed on time and was very thourough with explaining the services applied to my vehicle. Tom met my expectations on making sure the service was completed on time and was very thourough with explaining the services applied to my vehicle. More

Courtesy, Expertise a hallmark of Jim Ellis service dept. I have always found the service department at Jim Ellis to be Stellar. And I have found the staff to be extremely helpful, especially in my case yest I have always found the service department at Jim Ellis to be Stellar. And I have found the staff to be extremely helpful, especially in my case yesterday when my car needed a new battery so I could pick up my grand kids at their school on time. Thank you !! More

Wonderful experience Every detail was cared for. Tom was so nice and worked well with coworker who was my main point of contact - Brandon perhaps? Tom even had car runni Every detail was cared for. Tom was so nice and worked well with coworker who was my main point of contact - Brandon perhaps? Tom even had car running and cooled off when I was leaving. Great job! I'll be back! More

Oil change My car was serviced at the Time of appointment. The waiting area was clean and well appointed. Having the courtesy car wash was also appreciated. My car was serviced at the Time of appointment. The waiting area was clean and well appointed. Having the courtesy car wash was also appreciated. More

Transmission / Engine problem Very professional and genuinely interested in helping solve the issue. Price was not a factor as vehicle still under warranty and unfortunate it happe Very professional and genuinely interested in helping solve the issue. Price was not a factor as vehicle still under warranty and unfortunate it happened but that is not service center fault. They were flexible to work with and tried to accommodate the inconvenience with a loaner. Unfortunately, it was still big inconvenience but the Service Center tried to help. More