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Jim Ellis Buick GMC Atlanta - Service Center
Atlanta, GA
921 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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921 Reviews of Jim Ellis Buick GMC Atlanta - Service Center
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June 12, 2018
Terrible I bought my vechicle from Jim Ellis Buick off of Peachtree Industrial. I take it for maintenance only where it was purchase but after yesterday experi I bought my vechicle from Jim Ellis Buick off of Peachtree Industrial. I take it for maintenance only where it was purchase but after yesterday experience I will be looking for another dealership. I went in for oil change was told that I needed new tires. I was there for 3 hours while I waited no follow up regarding the wait. I usually deal with Cortes but he was on vacation. I will say that Cortes has great customer service. The other guy not once did he touch base with me regarding the wait. Once my car was ready it can back not being washed from the outside. The one thing that I always look forward to is my car being washed when I get it serviced. I spoke with the manager and he made things worst. His response was maybe it long because we did not have the tires which made things worst. Because if the tires were not in stock, communicate with your customer. Now I will take my business elsewhere. I surely will miss Cortes. More
by MARIELLA_RAMOS
Verified CustomerEmployees Worked With
Brandon Cannon
June 07, 2018
Consistent mis-handling of service needs Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Mond Dealer made a service appt to have check engine light checked- dropped off on Tuesday and Dealer didn't look at vehicle until Friday. Told me on Monday it would be ready the following Tuesday or Wednesday. No info to me at all, Tuesday, Wednesday or Thursday...so called 3 times and texted- zero response until called general number and they didn't even know my vehicle was there and it wasn't fixed and they needed more time after scehduling me the week before to get it fixed and they had it for ove 1.5 weeks and it still wasn't fixed. The vehicle is still under warranty yet this dealership did not and won't fix the problem. This dealership has also damaged my vehicle on previous visits while it was in for service. Consistently bad service from this group. The check engine light issue still not addressed and no one has followed up with me since they had it for ove 1.5 weeks. Pitiful customer service. More
by dihrdreb
Employees Worked With
various service dept people
June 06, 2018
Very good Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful ser Kept me informed as to what was wrong. Listen to what I felt was the problem. And the service was completed within the time frame given. Wonderful service!! A big improvement from the last time. Thank you all for listening. More
by TSP2N2
Employees Worked With
Brandon Cannon
June 06, 2018
just the best! Timely, courteous and good at what they do! Can count on being treated fairly and the work being done correctly. always ready to make it right. Timely, courteous and good at what they do! Can count on being treated fairly and the work being done correctly. always ready to make it right. More
by K1
Employees Worked With
Tom Rickard
June 01, 2018
A/C not working My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. My air stopped working I called I was still under warranty. Long story short They fixed it. The length of repair was great Got my car back in 1 day. More
by MISSHENDRIX1962
Employees Worked With
Brandon Cannon
May 31, 2018
Initial 7500 mile service It was my first trip and I took my GMC Yukon to wring service center but Robert took great care of me rather than sending me across the way. He was fr It was my first trip and I took my GMC Yukon to wring service center but Robert took great care of me rather than sending me across the way. He was friendly and professional and took excellent care of me. I appreciate his courtesy and help and will recommend Jim Ellis when I have the opportunity. More
by whamil4984
Employees Worked With
Robert at Chevy service, Jake Bugrovsky
May 29, 2018
Poor Service Experience I had a front headlight out. My appt was at 11:20. I was told at around 1 that it was a balast or something and that it had to be 'inspected' before I had a front headlight out. My appt was at 11:20. I was told at around 1 that it was a balast or something and that it had to be 'inspected' before they could fix it. Managers was going to do it when he/she returned from lunch. Shortly after 1:00 I took a $20 Uber ride home because your comp shuttle was no where to be found. At 5PM I called to check, later on Cortez called be back and told me the manager was stuck fixing a corvette and my car would be fixed next day. Next day I took another $20 Uber ride to pick up my car because I didn't want to be stuck waiting for you. You totally ruined by day off from work by leaving me without my car for a HEADLIGHT More
by DGLOUGEE
Employees Worked With
Cortez
May 29, 2018
Service Roman has been my advisor the last 2 times. She has excellent customer service. She remembered my name and addressed me as soon as she saw me. She Roman has been my advisor the last 2 times. She has excellent customer service. She remembered my name and addressed me as soon as she saw me. She took the time to explain what needed to be done prior to the technician's recommendation. I can truly say this was one of the better experiences I have had at Jim Ellis. More
by DeeJay
Employees Worked With
Roman
May 28, 2018
A+ Customer Service & Well cared for Extremely well taken care of, Service Manage followed up as promised and was treated like family. A+ visit , I feel very comfortable with the professi Extremely well taken care of, Service Manage followed up as promised and was treated like family. A+ visit , I feel very comfortable with the professionalism on how my truck was serviced More
by TRICHARDSON285
Employees Worked With
John Anderson
May 25, 2018
Excellent The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me The Service was absolutely great, the employees were nice and respectable. They held my appointment and the workers held a great conversation with me and sense I'm new to the area they gave me some recommendations. More
by SSG.J.WALKER
Employees Worked With
Aramis Frazier
