Jim Ellis Buick GMC Atlanta - Service Center

Everyone was very professional and took time to listen to my complaints from my last visit. Each complaint was addressed and completed in a timely manner. my complaints from my last visit. Each complaint was addressed and completed in a timely manner. More

Jim Ellis had my truck for two days and sent it home without fixing the problem. The service advisor said they couldn’t find the problem I described. I learned this from the service advisor after leavi without fixing the problem. The service advisor said they couldn’t find the problem I described. I learned this from the service advisor after leaving messages for two days and then trying to reach the service manager. The service manager was supposed to call me back within 30 minutes and I never heard from him either. Do you have a bunch of lazy staff. I’ve shared photos of the service safety restraint light that keeps coming on every 20 to 30 miles. I’ll give Jim Ellis one more try to fix the truck the right way. Communication was terrible during the whole experience and no one seemed interested in helping. I was always passed off to somebody else or transferred. I would send your entire staff back for retraining, On the other hand, I had an incredible experience at the Jim Ellis Ford dealership, their service tech called me and informed me of any work that was being done. He went above and beyond. How many more times do I have to bring it to you to tell me that it’s not broken before I can claim a lemon law? More

I set an appt for Thursday morning. A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only aft A driver was sent to retrieve my truck 30 hrs ago. Communication was terrible. I could not reach Ted, Ted's manager, or the General Manager. Only after asking for GM did Ted call. I have been told that the warning light that keeps coming on ( Service Safety Restraint System ) was not diagnosed or fixed.Ted Stated "There is nothing they can do" I was patient for over a day without communication and repeated attempts to get ANYONE on the phone. Terrible customer service! Will not visit this dealer again! Overall bad experience with GMC... More

I felt welcomed and understood even when I entered the wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility wrong side of the service area where my car was to be serviced. Everyone I encountered was helpful as this was my first visit to a Jim Ellis facility. More

Great professionalism by service and parts department. Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be Skip was extremely knowledgeable on the products I purchased for my vehicle. If I needed anything else in the future….Jim Ellis GMC Chamblee will be my #1 choice. More

Excellent communication. Online scheduling is very easy to use. From start to finish, the experience was very good. Online scheduling is very easy to use. From start to finish, the experience was very good. More

I went in for an oil change because I had a coupon for $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, $79.99. The total bill was $109. 33%more. There was a $25 disposal fee.added. Felt like bait and switch. If you advertise an oil change for $79, I should be able to get it for (duh) $79. Not going back. More

9 trips to have infotainment system replaced. 4th system, poor communication On status of parts and completion of repair 4th system, poor communication On status of parts and completion of repair More

Great Customer Service. . Gentleman ant counter ( I believe his name was Ted). Great help!! Definitely a Great experience! . Gentleman ant counter ( I believe his name was Ted). Great help!! Definitely a Great experience! More

I dropped my truck there to have them install a tonneau cover. The service advisor was professional and they did the work in the time frame they quoted. cover. The service advisor was professional and they did the work in the time frame they quoted. More