Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jim Ellis Buick GMC Atlanta
Atlanta, GA
1,534 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,534 reviews
December 22, 2024
Overpaid because so was told I would receive service records from what was done at dealership and never received. I was told the second key would be retrieved and I would be contacted. I have not been records from what was done at dealership and never received. I was told the second key would be retrieved and I would be contacted. I have not been contacted and cannot get a return call or email. The vehicle had 2 dead batteries that I replaced two days after purchase. I notified the dealer and no return call/email. I was told the floor mates would be put back in when I picked up. They were not and no one knew anything about them. The vehicle had less than 1/4 tank of gas. The headlights had a short in the electrical so I replaced them. I spent over $1,000 after the purchase just to have the vehicle in safe condition. The finance person would not give up on warranty in his office after I explicitly informed him that I use my own on the phone the prior day. More
by janaallenfuller
Verified Customer
December 21, 2024
The dealership isn’t the problem it’s just certain service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center an service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center and Jim Ellis in general a bad look. He definitely needs to be retrained on how to communicate with customers and even with workers. He has a very condescending attitude with customers and employees in the presence of customers. He has to understand what stands one service department apart from other service departments is the customer service that’s what keeps customers returning and driving miles and miles away passing other service departments to receive excellent customer service and quality work. More
by JC
Employees Worked With
December 20, 2024
Easy and quick as always. Was able to make an appointment for the next day and it was ready on time Was able to make an appointment for the next day and it was ready on time More
by Smilingindunwoody
Employees Worked With
December 19, 2024
Most unfriendly auto dealer ever. A 12:00 lol change appointment took 2 1/2 hours. Price of 143.00 for simple GMC Yukon is unbelievable high. They did not do the 120 point inspe A 12:00 lol change appointment took 2 1/2 hours. Price of 143.00 for simple GMC Yukon is unbelievable high. They did not do the 120 point inspection as advertised. More
by thomasamartin
Employees Worked With
December 18, 2024
This was our second vehicle purchase from Jim Ellis and we cannot say enough good things! Amanda was fantastic sales rep and walked us through the entire process. Amanda delivered the vehicle to our home a we cannot say enough good things! Amanda was fantastic sales rep and walked us through the entire process. Amanda delivered the vehicle to our home and left with our trade-in. A truly great experience! The service department is also incredible to work with. We would give more stars if we could! More
by WESLEYHEATH121
Employees Worked With
Amanda Burby
December 14, 2024
Ted did a great job working on getting my Enclave in for service! The video from the master tech was awesome! I'm all set now! Thank you to all that helped me!! service! The video from the master tech was awesome! I'm all set now! Thank you to all that helped me!! More
by Susan Stewart
Employees Worked With
December 03, 2024
Bought a truck from Seattle over the phone. The guys really made me comfortable and assured me of the condition. If I ever buy from across country again, I will check Jim Ellis first The guys really made me comfortable and assured me of the condition. If I ever buy from across country again, I will check Jim Ellis first More
by Scot5151
December 03, 2024
I reached out to the Hendricks GMC dealership where I purchased my car several months ago to schedule an appointment in the service department and they told me it would be several days in the shop. They purchased my car several months ago to schedule an appointment in the service department and they told me it would be several days in the shop. They said that they do not offer any loaners or rental cars through their dealership so I would have to make arrangements outside of their dealership. I called Jim Ellis GMC and they could not have been any more accommodating and nice to me, even arranging for a rental car through their dealership for me since my car was still under warranty… I have only had it for four months. I had the worst experience with Hendricks GMC and truly wish I had purchased my car through Jim Ellis GMC More
by nitatonne
Employees Worked With
November 29, 2024
General Manager Jamie Warren provided excellent customer service! After we agreed on the sale he took me to Pablo who continued the great customer experience. service! After we agreed on the sale he took me to Pablo who continued the great customer experience. More
by MC1113
