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Jim Ellis Buick GMC Atlanta

Atlanta, GA

4.2
1,555 Reviews
Jim Ellis Buick GMC Atlanta is a full-service new and pre-owned dealership serving Atlanta drivers since opening in 2009. Jim Ellis Buick GMC Atlanta is also an award-winning member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. As the winner of the Customer Focus award by General Motors in 2022, Jim Ellis Buick GMC Atlanta was recognized for stellar customer service to new and existing customers.
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5862 Peachtree Blvd.

Atlanta, GA

30341

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Showing 1,555 reviews

January 21, 2025

I was able to make an appointment for the next day and all the work was done with expedience. The bill was large, but the service dept. honored the discount tickets I had previously received, so I was sat More

by IBROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwyane
January 21, 2025

Quick and easy, the service department kept me informed and returned my vehicle very quickly. More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 19, 2025

Juan was phenomenal during a recent transaction on a GMC sierra Denali. He delivered to us at home in Braselton and made sure everything went well. Thank you greatly ! More

by jdrojas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JUAN URDANETA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC

January 18, 2025

Chris Curry was great, extremely knowledgeble. 10 out of 10 recommend would recommend him to a friend. More

by 1992SLW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

Hello, we're happy to hear you had such a positive experience with our team!

January 18, 2025

A little frustrated that I provided raving reviews previously. I should have withheld my positive review until Jim Ellis fulfilled their commitment to the customer, me! Two weeks since the deal was si More

by EMBOOTH27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Bishop
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (770) 676-3287 so we can work towards a resolution.

January 17, 2025

Insanely high labor rates. . 730 appt ..didnt leave until 11.. they made me pay for a new part that was revised under a service bulletin More

by keenan.wiggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
CHRIS PENNINGTON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 676-3287 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 17, 2025

Enjoyable experience working with Lennel. He’s very professional and provides excellent service. Thank you More

by EMBOOTH27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2025

The experience at Jim Ellis was 2nd to none. My salesman was Lenell. I wasn't his easiest customer but he made me feel that I was. He he made sure I left with what I wanted. The signing of the d More

by ZBY1127
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenell
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

We appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 15, 2025

If you don’t finance the vehicle with them after they sell to your back they won’t fix any problems with the car even though you have only days with the car . More

by pachecomarroquin24
Recommend Dealer
No
Employees Worked With
JUAN URDANETA
2.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bishop
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Urdaneta
Jan 21, 2025 -

Jim Ellis Buick GMC Atlanta responded

We appreciate you bringing this experience to our attention. If you are willing, please contact us at (770) 676-3287 so we can work towards a resolution. We look forward to hearing from you.

January 10, 2025

Had a great experience with this dealership. Rico Diaz was my sales consultant, and Dwight Wood helped to make the deal happen. Alex handled the financing. Will definitely be back when I’m looki More

by emartin365
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dwight Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rico Diaz, Alex (finance dept)
Jan 13, 2025 -

Jim Ellis Buick GMC Atlanta responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

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