Jim Coleman Toyota
Bethesda, MD
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Theo was just about perfect, polite, professional and honest. He located a vehicle exactly like I requested that was not in stock very quickly and at a fair price. He was easy to reach via email and phon honest. He located a vehicle exactly like I requested that was not in stock very quickly and at a fair price. He was easy to reach via email and phone during the process of agreeing to the terms of the deal. More
Very adult. Never once complained (like some dealers) during the negotiation that we were squeezing them, weren't allowed to negotiate, etc. At all times projected confidence deal would get done and it during the negotiation that we were squeezing them, weren't allowed to negotiate, etc. At all times projected confidence deal would get done and it did. Facility is clean; professionally run and very organized; everyone we dealt with was very competent; everything projects confidence and professionalism. Post sale, got the mandatory pitches on add-ons, but all were professionally handled by informed people and not oppressive (even if/as we declined -- they gave us the info we felt we needed to make informed decisions, answered our questions, then recognized it was our decision, yes or no, and went on to the next issue without badgering us with more, more, more). I'm a lawyer and don't need a nanny or harasser to buy a car. Highly respect the professional and adult way this business transaction was handled -- indeed, that it was treated as just that, a business transaction. Further, when we were done, they have an on-site nav system expert who took time with us to walk us through the nuances of the system -- not only a nice touch but very helpful. Result: fully expect to give them our maintenance business. More
In the past I've found buying a car to be a frustrating and time consuming experience. The individuals I dealt with at Jim Coleman Toyota respected my time, my finances, and did not make me feel as if the and time consuming experience. The individuals I dealt with at Jim Coleman Toyota respected my time, my finances, and did not make me feel as if they were just trying to push a vehicle on me. I can't thank them enough. More
I bought a 2010 Prius and the after market Rep came after me right after I had signed all the paperwork and I purchased the paint protection and undercoating, I didn't realize the car had 2 scratches when I me right after I had signed all the paperwork and I purchased the paint protection and undercoating, I didn't realize the car had 2 scratches when I went back for it, one on the front bumper and another on the left passenger door. I called the dealer and within a few days I had the scratches removed and they tried hard to make me a satisfied customer... They succeeded, I will be back! More
Got great price and the service was excellent. They beat all prices I received from other dealers with no haggling. Patrick Coleman, Sale Manager, and Peter Lee, Sale Consultant, were a pleasure to work wi all prices I received from other dealers with no haggling. Patrick Coleman, Sale Manager, and Peter Lee, Sale Consultant, were a pleasure to work with. Left Jim Coleman Toyota with good feeling and a great truck. More
Peter put me in the Camery and had me work through every function on the car so I would understand each and every feature. He answered a myriad of questions and 2 weeks later after my purchase, he helped m function on the car so I would understand each and every feature. He answered a myriad of questions and 2 weeks later after my purchase, he helped me program my cell phone to call home on demand. More
I arrived with prices from 3 other dealers, Coleman's price, and Peter's name from internet contact. Coleman not only met the best terms, including the trade-in value, but found the color I wanted at th price, and Peter's name from internet contact. Coleman not only met the best terms, including the trade-in value, but found the color I wanted at that price, and matched the lower price for leather seats and heat warmer. they honored a slightly lower price on the maintenance contract, too. when I picked up my car, it was Peter who noted that the upholsterer had accidentally covered the button to put down the seat, and told me that they would give me a loaner car when I bring it back for correction. Peter spent a fair amount of time with me and my teenage driver in reviewing the operation of our car. Three people helped with sales and payment; it was very efficient. A pleasant experience. More
I have never had such a wonderful experience buying a car. I first worked with Claudia Cabera and she was gracious, helpful and a joy to work with. When negotiations for price began she brought in Patr car. I first worked with Claudia Cabera and she was gracious, helpful and a joy to work with. When negotiations for price began she brought in Patrick COleman who was also gracious and accomodating. Patrick was reasonable, thorough and very knowledgable. I would highly recommend both of these parties to anyone interested in buying a car. I had a delightful experience. More
I gave this dealership ALL 5's because of the prompt and efficient service. All my questions and concerns were addressed in a timely manner. I worked with Harald and Larry and the both were OUTSTANDING!!!!! efficient service. All my questions and concerns were addressed in a timely manner. I worked with Harald and Larry and the both were OUTSTANDING!!!!!!!!!!!!!!! Harald is very knowledgable and friendly too!!!!! I WOULD definately refer ALL my friends to Jim Coleman Toyota!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
This is our 4th Toyota (3rd Camry) & the easiest experience we've ever had. We knew Brian from his retail career. He is a no hassle salesman while being informative & helpful with the whole process experience we've ever had. We knew Brian from his retail career. He is a no hassle salesman while being informative & helpful with the whole process of leasing a car. Tim in Finance made everything easy as well. More