Jim Coleman Toyota

purchased used car, then found out the $2750 extended warranty they 'sold' was invalid (they were not authorized to see it) and I am now waiting for a refund of the $2750. The vehicle came with a 3 mont warranty they 'sold' was invalid (they were not authorized to see it) and I am now waiting for a refund of the $2750. The vehicle came with a 3 month/3k warranty - BUT after I had the vehicle inspected I was told it had a bad valve cover gasket. They are refusing to fix it (only 10 days after purchasing it) saying that a bad valve cover gasket is 'normal' for the vehicle. It is costing me $560 to fix it. Dont trust them! More

NEVER AGAIN !!!! to update on my previous expereince, NEVER AGAIN !!!! to update on my previous expereince, I now found out the extended warranty is NOT VALID and NOT AUTHORIZED ... do not trust this d NEVER AGAIN !!!! to update on my previous expereince, I now found out the extended warranty is NOT VALID and NOT AUTHORIZED ... do not trust this dealer, they are shady and will promise you sunshine while delivery xxxx. Wish I could select ZERO stars! ... Purchased a used car (with 3 month, 3k coverage) Selected a 2005 BMW Z4 with 84k miles to test drive and fell in love ... Ben (sales) was excellent, had the answers or got the answers for my many questions and was not pushy at all for the sale. Martin (used car manager) is a waste! - I had to hound him for a part to be replaced that was broken before I pick up the vehicle (details below) He is not honest in his replies, don't trust him. Before picking up my car, the dealer was preparing it for pick-up and broke the passenger vent; I had to point it out to them (they were not up front about it) and had follow the guy through the dealership until I got a written commitment they would fix it. Now a week later, no calls or contact to say the part is in and they will repair/replace it. I finally called them and they said the part is "on order" - poor communication! I called my BMW dealer (Passport BMW) they have the part in stock and it is a 10 minute fix. I don't believe they ever ordered the part. Today had my mechanic (Passport BMW) completed a multi-point inspection and found out the valve cover gasket has a leak, probably something normal with the year/mileage. Called Jim Coleman and informed them of this issue, they say they need to complete the repair YET they are not BMW certified or handle BMW vehicles on their lot often enough for me to trust their mechanics to repair it properly. The same people who broke the vent and were not honest about it. The Service Manager said on the phone 'we can't keep putting money in the car; we are not making much on it'. As a customer it is not my issue if you do not profit on the sale of a vehicle (I will say the price was excellent) BUT I expect professionalism and follow up on customer commitments. Martin (Service Manager) stated there is a leak, but it is not leaking enough to fail a state inspection so it is no covered. They have no obligation to repair it. I also have an extended warranty on the vehicle, they will cover the repair of the valve cover gasket (if Jim Coleman is shady and will not cover it) - just beware! They will try to string you along and not answering questions honestly and accurately. More

This dealer bent backward to find us the truck we wanted, gave us a firm and best price without all the shenanigans involved with some car dealers. The sale staff was courteous and helpful. gave us a firm and best price without all the shenanigans involved with some car dealers. The sale staff was courteous and helpful. More

Overall great experience at this dealership. Michael in sales was not pushy and Harold was a great help in the finance dept. The car is excellent so far and my family looks forward to doing business with t sales was not pushy and Harold was a great help in the finance dept. The car is excellent so far and my family looks forward to doing business with this dealership in the future. More

Brian Brooks was friendly, knowledgable, and a great "trainer" for our new Prius. The process of the sale was smooth and efficient. Communication was effective as we waited for the car to be delivered "trainer" for our new Prius. The process of the sale was smooth and efficient. Communication was effective as we waited for the car to be delivered. We are delighted with the new car. Brian offerred to provide additional training on the Prius if needed. Overall an easy and positive car-buying experience. More

Great Service. Excellent and painless. I really enjoyed the outcome and I would recommend this dealer to anyone looking for a toyota. Or a shexy BMW, since they now have mine. the outcome and I would recommend this dealer to anyone looking for a toyota. Or a shexy BMW, since they now have mine. More

It took more than half an hour to bring a car I wanted to see, than another half an hour to bring the second car, and yet another half an hour to bring the third, while the previous two have been taken back see, than another half an hour to bring the second car, and yet another half an hour to bring the third, while the previous two have been taken back away, hence impossible to compare the three cars next to each other... More

I buy my cars and drive them until they fall apart so consequently I have not had too much experience purchasing vehicles. I was apprehensive about dealing with car salesmen, who are notorious for being consequently I have not had too much experience purchasing vehicles. I was apprehensive about dealing with car salesmen, who are notorious for being hard-sell. I did, however, have a very pleasant experience being sold a car by Peter Lee at Coleman. He was polite, listened to what I wanted, explained everything very well, and sold me a Prius I really love. Thank you Peter. More

Just wanted to drop by and say fantastic experience at jim coleman toyota dealership . I was helped by Peter, who was very cordial and helpful in terms of finding me exactly what I wanted. The price was g jim coleman toyota dealership . I was helped by Peter, who was very cordial and helpful in terms of finding me exactly what I wanted. The price was good and I didn't have to deal with all of that extra sales crap that you commonly find with many dealers. Biv, at the finance department, was also 1 of the perfect examples of great customer service . I was able to call afterwords with questions about my purchase and transfer of ownership, and the process continued to move smoothly. I would definitely come here before several other dealerships. More

Just superb top notch support all around from Peter Lee and the Jim Coleman team. They really went above and beyond to help me buy a car while living abroad and did everything to make sure it was ready to and the Jim Coleman team. They really went above and beyond to help me buy a car while living abroad and did everything to make sure it was ready to go when I arrived (they even delivered it to my brother's house for me on Easter Sunday!). Highly recommend the team, Peter in particular, if you're in the market for a no-nonsense car buying experience. More