Jim Coleman Toyota
Bethesda, MD
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Sales staff was extremely helpful. They worked with my requirements and offered recommendations to work within my means and to meet my needs in terms of car, price, warranty and financing. requirements and offered recommendations to work within my means and to meet my needs in terms of car, price, warranty and financing. More
Daniel Smith was outstanding and was the reason I went to JC Toyota. He called me after I submitted a form on Consumer Reports. Daniel was very knowledgable and friendly on the phone so I decided to drive JC Toyota. He called me after I submitted a form on Consumer Reports. Daniel was very knowledgable and friendly on the phone so I decided to drive the 18 miles to see how he and the dealership were. Daniel was terrific. He is very knowledgable about cars, very patient with questions, and very pleasant to work with. Not at all pushy or obnoxious. The other salesperson, Greg Lacina, was very good also. Truly, I can't say too many good things about the two of them and would recommend them highly to anyone looking for a Toyota. JC Toyota is lucky to have Daniel and Greg on their staff and should work hard to keep them. More
Hey everyone my experience at Jim Coleman Toyota was great. The atmosphere was great the people,that work there were awesome and friendly also car selection and pricing was great too. I bought a 2012 great. The atmosphere was great the people,that work there were awesome and friendly also car selection and pricing was great too. I bought a 2012 Carmy SE and boy was it love at first site, thanks to Matthew Muradaz i have nice smooth ride all time now . Thanks GUYS !!!!! :) More
We inntially came to the dealer to compare prices but after experiencing the amazing customer service that was offered we decided to go ahead and buy a 2012 Tacoma. My father was more than happy with the after experiencing the amazing customer service that was offered we decided to go ahead and buy a 2012 Tacoma. My father was more than happy with the service that Matthew Muradaz provided, so was I. I would definitely recomend Mr. Muradaz's services. He was very friendly and catered to all of our needs. More
I traded in my 2010 Highlander purchased from the same dealership. Matthew was quite helpful in explaining the features and getting me the best deal. I have recommended him to family who will be visiting dealership. Matthew was quite helpful in explaining the features and getting me the best deal. I have recommended him to family who will be visiting shortly. He is friendly and knowledgeable. More
My experience at Jim Coleman Toyota was excellent. The environment was friendly as well as our salesman, Matthew. My parents and I were car shopping for my mom. The trip to Toyota on 355 wasn't very pleas environment was friendly as well as our salesman, Matthew. My parents and I were car shopping for my mom. The trip to Toyota on 355 wasn't very pleasing. They had misinformed us about the price on the Camry we were looking at. Not only did we get misinformed but the kindness and friendliness wasn't there. The moment we arrived at Jim Coleman, Matthew was there asking us if we needed help in looking at any cars. Since we already had in mind what kind of car we wanted, Toyota Camry 2012 XLE, Matt was able to find it within 5-10 mins. My mom's eyes lit up and her smile was from ear to ear. My parents and I were very excited and pleased with Matt. Not only was Matt incredible but we also enjoyed the whole finance process with Biv. We were able to negotiate with him and he made everything clear. Matt was able to answer all of our questions and he made sure that we understood everything before signing papers. After the car was bought, Matt made sure we were comfortable with how the car worked before leaving the dealership. I will most defiantly go back when it is my time to get my car. I hope Matt will still be working there to get his help on the car I want like how he was there to find my moms car. More
I leased a 2012 Camry XLE. My experience with Mr. Lee has been exceptionally satisfactory. I began discussing the leasing vs purchasing issues with him in March. Between then and 22 June when I leased has been exceptionally satisfactory. I began discussing the leasing vs purchasing issues with him in March. Between then and 22 June when I leased the car I had numerous conversations with him, both personally and by email. Mr Lee was always available to answer my questions. I never felt pressure to acquire a car before I made a decision to do it. I would recommend him to anyone thinking of acquiring a car from Coleman Toyota. More
Peter Lee is not the typical sales guy. He makes the negotiation part of buying a car easy, buy showing the competitive quotes or advertisements you may take with you to his bosses and comes back with a negotiation part of buying a car easy, buy showing the competitive quotes or advertisements you may take with you to his bosses and comes back with a Yes answer in a few minutes. Jim Coleman usually has one of the best deals in town and their president's club is a great value for service points which can be redeemed for discounts on future purchases. Their weekend working hours are very convenient and the staff is always eager to make the customer happy. Even the shuttle to the Grosvernor station or nearby runs very smoothly. If you are buying a new or used car be sure to look up Peter Lee. You will be impressed. More
I am in the Navy and have moved to 10 different duty stations in the last 18 years. During that time, I have purchased and sold 8 different vehicles - mostly Hondas, but more on that later. Jim Colema stations in the last 18 years. During that time, I have purchased and sold 8 different vehicles - mostly Hondas, but more on that later. Jim Coleman Toyota made my 2012 Tacoma purchase the best new vehicle purchase I have made to date. From initial contact (car buying service through my bank - after I sent the inquiry, I received a phone call within 15 minutes and the same representative - Peter Lee - worked with me the entire process) through to driving the vehicle (which they had to obtain from another dealership 200 miles away) home, they worked to ensure my family and I were completely satisfied with the selection and purchase. During final price negotiation and working up the financial papers, there was a misunderstanding on the price of one of the dealer installed options I requested (the price I received over the phone was different than what was presented at the meeting by a not insignificant margin) - but we were able to come to a quick agreement and moved forward - this would not have been a deal breaker, but I am bringing this up to show the focus on customer service. Additionally, the finance department took the time to give me the best possible financing deal (I came in with financing from my bank, and they showed me that I could save a few thousand through the additional rebates and lower interest rate, all while getting the extended warranty - and no pressure during the entire process. I have been so impressed by the level of customer focus and the lack of any sales/financing pressure that our next vehicle will most likely be a Toyota despite our long history with Honda. Thank you for making this a wonderful experience that we will bring with us every time we drive the truck! More
service assistant followed up and made sure all work got done to the customer's satisfaction. Assistance was provided for even getting access to a rental car from enterprise one block away, while service w done to the customer's satisfaction. Assistance was provided for even getting access to a rental car from enterprise one block away, while service was being performed. More