Jim Coleman Toyota
Bethesda, MD
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I was very interested in purchasing a Scion FR-S. I called Daniel to inquire the availability on the scion FR-S. Daniel told me that the odds were low but he will try his best to locate one for me. I d called Daniel to inquire the availability on the scion FR-S. Daniel told me that the odds were low but he will try his best to locate one for me. I didn't know to buy a Scion FR-S that the dealership had to preorder the car weeks or months before hand. I stop by Jim Coleman after work and left a deposit for the car. Daniel couldn't promise me a date the car would arrive but, he will try his hardest to have for me as soon as possible. After i left the deposit I was very eager to drive off in my new car. In reality I knew I was going to have wait a few weeks for the car. Daniel kept me informed when he located one for me, when the freight ship came in from Japan and when it arrived to the dealership. The dealership's atmosphere felt good and the people were very professional. This is my third Toyota/Scion purchase and Jim Coleman is one best Toyota dealerships in the area. Thanks to Daniel & the Coleman dealership was able to get my hard to buy Scion FR-S. I highly recommended the dealership and the staff. More
This was our 3rd car purchase from Jim Coleman. This was the best experience we had. Everything cleary explained to us. There were no hidden untold things. Our salesperson luis was great. I strongly recomme the best experience we had. Everything cleary explained to us. There were no hidden untold things. Our salesperson luis was great. I strongly recommend this dealer to everyone. More
Peter had a light touch, no pressure -- which was perfect for me. I wasn't there to buy but to just get figures for my car and the numbers on a Prius. I saw what I wanted if the numbers worked and Peter didn for me. I wasn't there to buy but to just get figures for my car and the numbers on a Prius. I saw what I wanted if the numbers worked and Peter didn't try to "sell me up" to another model or extras that I wasn't interested in. Likewise with the service rep -- she ran me through the options but didn't push too much -- which I appreciated. Again, light touch. Peter also responded to my request promptly for data via email. Again, just what I was hoping for. Surprised to have purchased a new car when I came in, but Peter and the supporting crew made it easy and efficient. Thanks to each person who made it work. Lloyd Raines More
This dealership was large, clean, and friendly. They had an excellent selection of vehicles in the style that we wanted. Peter worked with us largely over email to settle on a good price for the model we w an excellent selection of vehicles in the style that we wanted. Peter worked with us largely over email to settle on a good price for the model we wanted with the right options. When we came in for the test drive, he met us with the car ready to go. He worked with us to answer all our questions and we ended up purchasing the vehicle on the spot for the price we'd discussed online. Recommended. More
Thank you so much for the wonderful experience. Every Thank you so much for the wonderful experience. Every one was so helpful and professional. The process was a very enjoyful one for me with no proble Thank you so much for the wonderful experience. Every one was so helpful and professional. The process was a very enjoyful one for me with no problems. when the time comes for me to purchase another car, I will return to Jim Coleman dealership. I will also be referring people I know who are in the market for a car to this dealership. Thanks, Karen More
Nice experience here. Friendly staff, large selection of Toyotas at all trim levels. Our sales rep Greg Lacina was very friendly and helpful. Although he only started working there a few weeks previously, Toyotas at all trim levels. Our sales rep Greg Lacina was very friendly and helpful. Although he only started working there a few weeks previously, he knew the cars and models quite well. No pushy sales tactics at all. We started with a higher trim model but realized the next one down would be better, but no attempt from Greg to oversell the higher end model. He happily got us the lower trim model to test drive (which we purchased). The price final price was fair. I wouldn't say it was a steal, but felt it was fair. Overall, I would recommend the dealership and highly recommend Greg. More
I can't think of any salesman for anything that I have ever bought that was as nice and as helpful as Peter. I really appreciated how we was able to answer any question, didn't pressure, and was patient ever bought that was as nice and as helpful as Peter. I really appreciated how we was able to answer any question, didn't pressure, and was patient with us. More
I have previously purchased a car from Jim Coleman Toyota 12 years ago. It is a convenient location to my job (which doesn't necessarily mean I will buy car from there but is nice it is close.) I work for Ma 12 years ago. It is a convenient location to my job (which doesn't necessarily mean I will buy car from there but is nice it is close.) I work for Marriott and have been in the customer service industry for almost 24 years and no matter what, friendly and great customer service is the most important thing I look for. Upon entering the dealership Malcolm met me immediately at the door. He was VERY pleasant and easily approachable. Like many folks, buying a car sometimes can be stressful, especially the stigma of dealing with the car sales team. Malcolm had me at hello. He was GREAT! He has customer service down to the T. During the entire process he was knowledgeable, honest, courteous, patient and listened to my needs. It was exceptionally hot that first day I was there and he offered me a bottle of water without me even asking. I decided then that he was the guy I wanted to deal with to buy my next car. I was impressed. Even on my next visits for test drives, purchasing the vehicle, final paper work, he was there to help with process and make me feel welcome. He was even patient with me when my smooth and organized plans derailed regarding my original financing sponsor did not work out and I eventually financed thru the Toyota Dealership. All in all the entire experience was probably one the BEST I have had buying a car or ANY recent sales experience I have had in the area in YEARS. Malcolm should be praised -- customer service is key he is a role model. I will definitely send people his way if they are looking for a car. All my best - Tommie Adams More
I was very satisfied dealing with Jim Coleman dealership. To a great extent this satisfaction is due to the service extended by the sales consultant MATTHEW MURADAZ. He was very helpful, professional and To a great extent this satisfaction is due to the service extended by the sales consultant MATTHEW MURADAZ. He was very helpful, professional and patient. I am glad Matthew was my agent. More
I was pleasantly surprised with how smooth and easy Matthew made the car buying process at Jim Coleman Toyota. I felt that Matthew was honest and went out of his way to help me with my purchase. He was Matthew made the car buying process at Jim Coleman Toyota. I felt that Matthew was honest and went out of his way to help me with my purchase. He was available to answer my questions and made me feel confident in my decision. I love my new car & would definitely recommend Matthew to help my family and friends when they need a car in the future. The outstanding customer service and attention provided by Matthew made my car buying experience enjoyable and fun! More