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Jim Coleman Toyota
Bethesda, MD
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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Showing 644 reviews
August 16, 2012
I have extremely happy with the service I have receive for the last seven years. Starting with the original salesman to my current service manager (Katie Gasemey), my interaction with everyone has been ve for the last seven years. Starting with the original salesman to my current service manager (Katie Gasemey), my interaction with everyone has been very courteous, cheerful and to the point. I always know exactly what is being done to my car when being serviced. I did have a rather unique problem which took several trips to the shop, but was finally solved to no expense on my part. There had been a faulty hose connecting the fuel pump to the engine. My car is a 2006 Prius. Even my husband has had great dealings with your dealership both with is own 2002 Prius and with the possibility of purchasing a 2013 all electric Prius. Ultimately with the latter, my husband decided that buying a new car at the present time was not the best thing to do, however if he were to do so he would come to your dealership. I have recommended your dealership to several friends who have all bought cars from your facility. THANK YOU for all that everyone does to make happy customers. More
by cecilyruth
Employees Worked With
Katie Gasemey Service Manager
August 16, 2012
I purchased my vehicle from Jim Coleman Toyota in July 2012. After visiting several dealerships and talking to many salesmens I was quite exhausted from the pursuit of finding a new car. Before visiting 2012. After visiting several dealerships and talking to many salesmens I was quite exhausted from the pursuit of finding a new car. Before visiting Jim Coleman Toyota I had planned on taking a rest from car shopping if I did not make a purchase at this dealership. I must say that my experience was somewhat better than most of the dealerships I've visited. Lets face it the car buying experience isnt a pleasant one by far but the salesman play a big part in making that difference. Throughout the entire process I must say that Malcom Bivens provided the best service. On the very first day til the signing of the vehicle Malcolm has kept his word, assisted in any questions I've had, was responsive, and has been very supportive during the entire process. If Malcolm wasn't apart of the Jim Toyota team and of this transaction I highly doubt this deal would have gone through. Making a car purchase isnt a trivial task, its much like having a new baby or moving into a new home. In doing so you want to have people with you who you can trust and make sure that things are being done right and I felt that comfort level when dealing with Malcolm. upon closing the deal Malcolm also gave me his cell phone number and extended himself should I need anything moving forward or if there were any concerns I may have in the future. That put a smile on my face because not everyone in this business treats their customer in like manner. I must say Malcolm sure does put his word where his mouth is because I called him a few times on his day off and he still was willing to speak with me. In closing I'd like to personally send a BIG THANK YOU to you Malcolm and all your support and hard work and welcoming my new TOYOTA CAMRY to my home and family. THANK YOU -Aaron P.S.: My ratings were not a reflection of Malcolms service as they would have been all 5's. More
by AHenry24
Employees Worked With
Malcolm Bivens
August 16, 2012
Everyone at the dealership was very helpful. Greg Lacina was the saled person who assisted me in the purchase of my 2012 Camry SE. He was very detailed and made the process very smooth was the saled person who assisted me in the purchase of my 2012 Camry SE. He was very detailed and made the process very smooth More
by pave100
Employees Worked With
Greg Lacina
August 15, 2012
Matthew was very helpful and made my experience easy and painless. Pat Coleman was also a huge help in making sure I found a great car and was given the best help. Matthew was thorough and genuine when help painless. Pat Coleman was also a huge help in making sure I found a great car and was given the best help. Matthew was thorough and genuine when helping me purchase my car and has continued to follow up with me to make sure everything has turned out well. I would definitely recommend Jim Coleman Toyota to my friends and family! Thanks Matt! More
by lfirey
Employees Worked With
Matthew Muradaz
August 14, 2012
I had a great experience at Jim Coleman Toyota. I walked in the showroom and the first salesman that greeted me, was Luis Medina, he was really nice and polite and really worked hard to land me in the right in the showroom and the first salesman that greeted me, was Luis Medina, he was really nice and polite and really worked hard to land me in the right car. After the sale, he followed up with me and ask me If I was satisfied with my purchase and with my new Prius. I found this dealership to be very friendly and flexible! I would definitely refer Luis to all my family and friends. More
by Trevor R.
Employees Worked With
Luis Medina
August 13, 2012
We read Coleman Toyota's add for a Toyota Hybrid Electric at very reasonable price. We came to Coleman's to see the Toyota electronic marvel and were greeted by a very personable, on the ball Peter Lee who at very reasonable price. We came to Coleman's to see the Toyota electronic marvel and were greeted by a very personable, on the ball Peter Lee who showed us Coleman's uncluttered sales room with the Hybrid Electric in it we were considering. Peter was helpful in pointing out the differences between models. Peter was sensitive enough to go some place else to let us mull over the car and whether we would buy it or not in private. Neither my wife nor I experienced any of the hovering salesmanship we had previously experienced at other car dealers, Peter answered all our questions and concerns. We easily settled on the the Hybrid Electric because of it's stunning economy and more. I am an artist I like the avant guard futuristic design. This Hybrid reminded me of cross between an Alfa GTV I once owned and a Star Wars transit craft. My wife has trained in design and ergonomics. She also appreciates the excellent aerodynamics. Peter Lee easily found the ice white hybrid we wanted, ordered the accessories we wanted, let us think about it again and we asked for and signed the lease contract, which is a bargain. Peter explained the functions of the car to us several times, before, during and after the sale. I highly recommend Peter Lee to people interested purchasing in Toyotas. I also must say Florence was engaging and very helpful in getting the services and other accessories we wanted. Jerry PS; I just drove my car from north Silver Spring to down town Bethesda using economy mode and got on that trip 359 MPG -with battery power to spare. More
by jcart
Employees Worked With
August 13, 2012
We were just beginning our search for a hybrid, and we were very glad we started at Coleman Toyota and with salesman Brian Brooks. Brian was very friendly, very well informed about the two Toyota hybrids, were very glad we started at Coleman Toyota and with salesman Brian Brooks. Brian was very friendly, very well informed about the two Toyota hybrids, very non-pressuring, and a pleasure to deal with. Much the same could be said about the dealership as a whole. We left that day with a beautiful Prius V and couldn't be more pleased. More
by carolgriffith
Employees Worked With
Brian Brooks
August 12, 2012
I would not recommend this dealership to others for multiple reasons: 1) Their prices are extremely high $2-$4K over competitors though they will try to convince you otherwise. 2) They are disorg multiple reasons: 1) Their prices are extremely high $2-$4K over competitors though they will try to convince you otherwise. 2) They are disorganized and there is a lack of communication internally. I called ahead of time to see if a vehicle was still available. They suggested it was though after I drove an hour and a half to get there and spent 3 hours at the dealership test driving and negotiating a price, they then told me they had already sold it to an employee...unacceptable. I was working with Larry when this was determined after Abu "pawned" me off to him. 3) Abu suggested--over the phone--that there was flexibility in the price in order to get me to the dealership though when I got there, they suggested that was not accurate...not a professional way to do business. 4) After all of this was determined, a sales manager came over and explained the situation and said all he could do is say "sorry"...not in my book. He could do his job by training his employees on proper processes and procedures which failed at many levels during this one experience. First in his employee saying internet prices are negotiable, second for the breakdown in internal communication (sales people not knowing the vehicle was already sold and three to train employees to debrief one anothe when a potential client is moved to another sales rep. Chris More
by cpangretic
Employees Worked With
Sales manager (?), Larry and Abu
August 10, 2012
From the moment we arrived at the dealership, we dealt with courteous, competent, considerate and efficient personnel. We explained our need for a car, the type of car we desired, approximately what we w with courteous, competent, considerate and efficient personnel. We explained our need for a car, the type of car we desired, approximately what we were willing to pay and also had a number of questions. Messrs. Martin, Smith and Langston were all responsive, direct, thorough and most helpful. There were no games played. The dealership had the exact model with desired features on hand. A reasonable price was given and there was no xxxxxx business. The car was ready when promised and we are pleased with it. I would highly recommend Jim Coleman and the team we dealt with. More
by normangoldstein
Employees Worked With
Daniel Smith , Theo Langston
August 10, 2012
Peter Lee is the most professional, courteous, salesman I have dealt with in my entire car buying existence! I cannot overstate how helpful he is whenever I visit your showroom.If there was some way to lure have dealt with in my entire car buying existence! I cannot overstate how helpful he is whenever I visit your showroom.If there was some way to lure him to work for us at NASA, I would do so! Outstanding service department staff and operation. You have certainly changed my idea of car buying!Kudo's to everyone I dealt with! See you soon for service!! Sincerely, Gary Fitzhugh More
by GFitzhug
Employees Worked With
