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Jim Coleman Toyota

Bethesda, MD

4.7
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

August 20, 2012

Matthew Muradaz and Patrick Coleman were very helpful and knowledgeable about their products. They made my buying experience a pleasure. Matthew took the extra time to explain the mechanics of my Rav 4. I am More

by neuerb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Muradaz and Patrick Coleman, Matthew Muradaz
Aug 21, 2012 -

Jim Coleman Toyota responded

Thank you so much for your kind words! It is our goal for every guest who walks through our doors to feel comfortable and informed about the vehicle they drive away in. We are thrilled that you enjoyed your experience with Matthew and Patrick and we look forward to seeing you again. For exclusive specials and coupons, follow and like us on Twitter and Facebook. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 19, 2012

It was really a great experience when I purchased a Camry car at Jim Coleman Toyota. Mr. Malcolm Bivins was very friendly, informative and helpful showing us various models of cars so that we could compare a More

by camrytoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Bivins
Aug 20, 2012 -

Jim Coleman Toyota responded

We would like to extend our sincere gratitude for sharing your fantastic experience with us. It is great that Malcolm helped make your car buying process easy and we hope you enjoy your new Camry! Be sure to visit us again soon and don't forget to find us on Facebook and Twitter for exclusive special offers and coupons. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 18, 2012

We were very pleased with the overall experience. Francisco, just in his first month at the dealership, was genuine in the way he presented the car (Prius) and executed the sale with utmost professio More

by CIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco Perez, Theo Langston
Aug 20, 2012 -

Jim Coleman Toyota responded

We sincerely appreciate you taking the time to write this excellent review. Our team strives for each of the guests that walk through our door to leave feeling satisfied that they came to the right place. It is great to hear that your time with Theo and Francisco reflected just that. Enjoy the new car and we hope to see you again soon. Be sure to follow us on Facebook and Twitter for exclusive specials and coupons! Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 18, 2012

We went to the dealer only a few days after our arrival to the US and we were naturally a bit nervous about having to go through the whole propecess of buying a car in a different language and system. Mal More

by Junko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Bivins
Aug 20, 2012 -

Jim Coleman Toyota responded

Thank you so much for the kind words about Malcolm and our dealership. It is always our goal to provide our guests with the best customer experience and we are pleased to hear that you enjoyed your time with us. Feel free to let us know if there is anything else we can do for you and don't forget to join us on Facebook and Twitter to find exclusive specials and offers. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 18, 2012

Mathew was a breath of fresh air when it came to how he handled selling me my car. He was not high pressure and instead was friendly, informative and seemed genuinely to care that I chose a car that I woul More

by janice.alperin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Muradaz
Aug 20, 2012 -

Jim Coleman Toyota responded

Thank you so much for writing this great review! We are thrilled to hear that you found your time with Matthew helpful and informative. It is great to know you are enjoying your new Prius and feel free to let us know if there is anything else we can do for you. We hope to see you again soon. Don't forget to join us on Facebook and Twitter for news and special offers. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 18, 2012

We are first-time car buyers and found Jim Coleman Toyota online. I contacted them via email, and Luis Medina responded within minutes so we made an appointment to meet. Luis was very knowledgeable and frien More

by Kamber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Medina, Bienvenu Bahati
Aug 20, 2012 -

Jim Coleman Toyota responded

Thank you so much for taking the time to write such kind words about our dealership! A fantastic car buying experience is our goal for each and every guest that walks through our doors. We are very pleased to know that Luis was able to make it easy and comfortable to get you into the right new car for you. Definitely let us know if there is anything else you need from us and be sure to like and follow us on Facebook and Twitter for exclusive offers and service coupons. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 17, 2012

I had a great experience at Jim Coleman. Greg was our salesman and although he was quite new to the job, he was very knowledgeable about the Prius (the car I bought) and was very patient while I weighed More

by HilaryPark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Lacina
Aug 20, 2012 -

Jim Coleman Toyota responded

Thanks for taking the time to write this fantastic review! Providing each of our guests with the best customer service is our top priority and we are thrilled to hear that your experience was nothing less. We hope you enjoy your new Prius and don't hesitate to let us know if there is anything else we can do for you. Also, don't forget to follow us on Facebook and Twitter for news and special offers. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 17, 2012

Buying a new car has always intimidating for us. This time it was different. Greg Lacina was an excellent salesman who made the entire process extremely painless. He made us feel more like guests than cu More

by mgvought
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Lacina
Aug 17, 2012 -

Jim Coleman Toyota responded

We would like to sincerely thank you for writing this great review. Car shopping can be stressful and it is our goal to make every customer who comes through our doors feel comfortable throughout their time with us. It is great to hear you felt exactly that with Greg. We hope to see you again soon! Follow us on Facebook and Twitter for exclusive special offers. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 17, 2012

We had a very pleasant experience dealing with this dealership and with our salesman, Malcolm. He was friendly and helpful, and everything went smoothly. The paper processing took no time at all. Th More

by johnsfleming
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Malcolm Bivins
Aug 17, 2012 -

Jim Coleman Toyota responded

Thank you for sharing your experience with Malcolm and the team! We are pleased to hear that you enjoyed your time with us and that you felt well taken care of. Customer service is our top priority. Surely you will enjoy your new car and feel free to let us know if there is anything else we can do for you. Don't forget, for exclusive offers and coupons, like us on Facebook and follow us on Twitter! Regards, Brian Smith - GM bsmith@jimcolemanauto.com

August 16, 2012

I started my search all over the Maryland and Virginia area when I came along the exact car I wanted, and it was at Jim Coleman Toyota. This was my first time at the dealership, and I was assisted by Luis More

by kcook12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Medina
Aug 17, 2012 -

Jim Coleman Toyota responded

Thank you for writing such kind words about Luis and our dealership! We try very hard to make our customers feel welcomed and well taken care of and it is great to hear that you enjoyed your time spent with us. Congratulations on finding the right car for you. Be sure to let us know if there is anything else we can do for you. Follow us on Facebook and Twitter for news and special offers. Regards, Brian Smith - GM bsmith@jimcolemanauto.com

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