Jim Coleman Toyota

We arrived on a Saturday afternoon vaguely curious about the Prius. Ben answered all our questions and arranged for our test drive. He was knowledgeable, professional and affable. We were interested in p the Prius. Ben answered all our questions and arranged for our test drive. He was knowledgeable, professional and affable. We were interested in purchasing through a USAA program in which the dealership participated and Ben understood its details. Once we had decided to purchase, he worked to find the color that we wanted and picked it up himself for us. Everything about the purchase transaction went smoothly and Ben took a lot of time to be sure we understood all of the car's features, particularly the Entune system. Would definitely recommend Jim Coleman Toyota and Ben. More

Went looking for a 2012 Rav4, spoke over the phone with Will who was very helpful and answered all of our queries. Went to the dealership where we met Greg Lacina, who was very courteous and friendly. He t Will who was very helpful and answered all of our queries. Went to the dealership where we met Greg Lacina, who was very courteous and friendly. He told us about all the options we had in our budget along with other cars that we could also consider. He took us for a test drive in the Rav4 and we decided that this was the car for us. Honestly, i feel that the way Greg helped us and dealt with us definitely helped us make our mind up, wish him all the best and everyone else at Jim Coleman for a wonderful experience. Just came home with the car and we are extremely happy. Thanks Greg and Will and to the rest of the Jim Coleman Team. Sincerely, Sheryar Khan & Aisha Ommaya 24-August-2012 More

The employees worked with us to get the best possible price and car, fitting our needs. Also with the peace of mind that always comes from the Toyota Brand! Thanks Again! price and car, fitting our needs. Also with the peace of mind that always comes from the Toyota Brand! Thanks Again! More

My wife and I worked with salesman Doug Thomas. Doug was low key and quite the professional. He was able to convince us that this was the car for us. He treated us with the utmost courtesy and professiona low key and quite the professional. He was able to convince us that this was the car for us. He treated us with the utmost courtesy and professionalism in every respect. I would certainly recommend him and the dealership to any of my friends. Thanks Doug!! More

Peter lee was of great help to us. He answered most of our questions, he was very patient and friendly. We were definitely pleased that he was our sale agent. our questions, he was very patient and friendly. We were definitely pleased that he was our sale agent. More

I originally walked in to the dealership just looking for a replacement car mat on my 2010 Matrix. In the last couple of weeks though, I had received a mailer/email on a special buy back program Jim Coleman a replacement car mat on my 2010 Matrix. In the last couple of weeks though, I had received a mailer/email on a special buy back program Jim Coleman was having. I didn't think too much of it, until Greg Lacina approached me and asked me what I was looking for. I told him why I was there originally and about the Buy Back program literature that I had received. He asked me what type of car I was looking for and I told him a 2012 Matrix. But when he told me that the 2012 Matrix was not too much different than the 2010, I started asking about the 2012 Camry. Greg then explained what the difference in the new Camry and the older ones; fully loaded with more accessories, ie; new audio system, more engine power, just an overall overhaul of the Camry itself and that also included the body style as well. I told him that I would like to test drive the Camry then. I chose an LE model, Silver color. He brought it up to me and I checked it over. It had a tremendous audio system in it along with a 170 HP 4 cyl engine, Bluetooth for a cell phone and an internal phone book that was exported from my iPhone. We jumped in the car, with me in the drivers seat of course and proceeded to take it for a 5 mile jaunt around the area. To say the drive was smooth is an understatement. I've never been in car with such a smooth ride before. We got back to the dealership and he proceeded to get the necessary information for me. Now understand, in the past, it would normally take 4 to 5 hours in a dealer to purchase a new car. He had me fill out a form and while I was waiting, I had some of their food that they make every Weekend at Jim Coleman on their grill. About 10 min later, Greg came back with some numbers on a sheet which surprised me. Because of the Buy Back program they gave me at least $3,000 more for my car than I thought they would. He had also brought over one of the finance people and I proceeded to go with him to his office. We went over the figures and he asked me what my limit was and I told him. He proceeded to tell me that he was also going to move my GAP insurance over to the new vehicle along with throwing in the Presidents Club package which brings down the overall cost of ownership of the Camry. After going through all the numbers, he came very, very close to what I was looking for and I told him after 5 minutes of thinking about it that I'm interested in the auto and lets write it up. Just a side note, Toyota Motor Finance had already pre-approved me. As of this point I had been there about 80 minutes (yes, I was keeping track) and I realized that the only thing left was the actual signing of the papers and the cleaning of the new Camry, oh yes, and the moving of the junk out of the Matrix into the Camry. With all of the paperwork signed and out of the way, all I had to was wait for the paint protection, the undercoating and the cleaning to get done. After another 20 minutes of waiting (now at almost two hours), the Camry was driven around. Greg proceeded to transfer my plates while I transferred my junk to the Camry. 10 min later I was done, Greg was done and it took a little less than 2 1/2 hours this visit. I shook hands with Greg and told him I would be back tomorrow to deliver the other key along with some paperwork. All in all an excellent experience; from the customer service (they treated me like I was someone) to the excellent service they gave me all around. And yes, I will go back to Jim Coleman in the future to purchase future Toyotas. More

Pat Corey is a refreshingly low key (not pushy), friendly, and extremely helpful sales representative. He helped sift through the options available on the lot so I could decide what was right for me friendly, and extremely helpful sales representative. He helped sift through the options available on the lot so I could decide what was right for me. He also kept an eye on used cars that were being processed so I could see them right when they were available. Brian Brooks also assisted me check out a car that just became available when Pat had a day off. He stayed on top of all the details and kept me up to date on the car's process as it was checked and cleaned. They were happy to work together so that I could get the best car for my needs. Everything went smoothly, and the used car I bought is in great shape and looks new. More

Matthew Muradaz have provided with all the information needed to purchasing my new vehicle. He was kind and courteous. Also, Ramon Cabrera he was very helpful to talk to me about all the auto financing needed to purchasing my new vehicle. He was kind and courteous. Also, Ramon Cabrera he was very helpful to talk to me about all the auto financing options. In addition, I would like to give thanks to Roy Morrisey and Natasha Wims. Excellent team. Overall, I am very pleased with the excellent customer service provided and I would certainly recommend them to my friends and family. A big plus that the dealer has Spanish speaking employees. More

Follow up customer support excellent. Very patient with senior citizen, explaining all the new technology and actually installing and setting the example inputs. Most courteous, polite and not at all exasp senior citizen, explaining all the new technology and actually installing and setting the example inputs. Most courteous, polite and not at all exasperated. I felt encouraged to come back for any additional assistance. More

As soon as we walk in the door, Luis took care of our every need and even double checked his computer and found the exact car I wanted! every need and even double checked his computer and found the exact car I wanted! More