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Jim Coleman Toyota
Bethesda, MD
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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Showing 644 reviews
November 23, 2012
Went there knowing we would be buying a car (helps) - maybe it showed, but nevertheless, the person who helped us (Greg Lacina) was very affable and low-pressure. Helpful, left us alone to talk amongst maybe it showed, but nevertheless, the person who helped us (Greg Lacina) was very affable and low-pressure. Helpful, left us alone to talk amongst ourselves, graciously showed us the selections, discussed their features, answered our questions. Very friendly persona on Greg's part, but also the other people involved. When you buy (expensive) stuff, you don't want to be hounded, and everyone there seemed to appreciate that. While some of the no-stress may be related to our not needing deals on either loans or trade-ins, I believe the good-natured interactions would have continued into those activities as well. The car we ended up purchasing (Prius-c) has been great so far (but you wouldn't expect problems after only 1000 miles), and the gas mileage is jaw-dropping: on ECO mode, we've been getting between 55-57 mpg in city driving (less on highway, especially if you try to keep up with traffic in the DC area). Toyota really seems to have perfected its craft of making and selling cars, and yes, we did consult Consumer Reports before shopping for cars. Having purchased most of our cars as used and being exposed to high pressure sales pitches, having this experience with this dealer and Greg as the salesman was a very pleasant counterpoint. More
by kevin jensen
Employees Worked With
ggreg lacina, Greg Lacina
November 14, 2012
We were very impressed with Daniel Smith. He was very We were very impressed with Daniel Smith. He was very professional, friendly and answered all our questions and concerns. Daniel made our Rav 4 pur We were very impressed with Daniel Smith. He was very professional, friendly and answered all our questions and concerns. Daniel made our Rav 4 purchase a pleasure, because purchasing a car is not my favorite thing. Everyone we encountered at the dealership was very friendly, professional and helpful. I would recommend Daniel Smith and Coleman Toyota to friends and family. More
by deborah352
Employees Worked With
Daniel Smith
November 12, 2012
Great service from Greg when we purchased our new Highlander! Greg was knowledgeable about the car, very personable, and very courteous in his customer service. He was frank and honest in matching Highlander! Greg was knowledgeable about the car, very personable, and very courteous in his customer service. He was frank and honest in matching our needs to the right vehicle, and was available to us during all steps of the process, including his days off. Following our car purchase, we noticed a possibly defective windshield -- Greg helped us get the issue settled quickly. (Jay Rowse, the Customer Retention Specialist, also was excellent in getting the windshield replaced quickly, and provided a rental car during the repairs). Overall, happy with the dealership experience. Not only great sales customer service, but also follow-up service. Recommend. More
by tungwei
Employees Worked With
Greg Lacina
November 05, 2012
The people are extremely friendly and help in every way possible to make it as affordable and cheap for you. Was greeted at the door and Godwin Kutu-Agbeko knew who I was right away by name when I asked fo possible to make it as affordable and cheap for you. Was greeted at the door and Godwin Kutu-Agbeko knew who I was right away by name when I asked for his name. He, as well as everyone else who helped in the process, was very detailed in explaining what all the extras were. BY FAR THE BEST EXPERIENCE I could have ever had at a dealership! HIGHLY recommend this dealership!!! More
by JosephPrusinowski
Employees Worked With
Godwin Kutu-Agbeko
October 30, 2012
I´m a foreing customer, from Brazil, and bought two Toyotas in 45 days. Unfortunantly one of then wasn´t by with Mr Lee. Peter was fantastic with his professional and helpfull way to conduct with me al Toyotas in 45 days. Unfortunantly one of then wasn´t by with Mr Lee. Peter was fantastic with his professional and helpfull way to conduct with me also my family. Thank you very much. I recomend anyone to by Toyotas with Mr. Peter Lee. More
by Noriaki
Employees Worked With
October 23, 2012
Great customer service all the way from sales to service department. From beginning to end. I will recommend to friends looking for a new car. department. From beginning to end. I will recommend to friends looking for a new car. More
by CarleanStanley
Employees Worked With
Luis Medina
October 21, 2012
I had an excellent experience with Greg Lacina. He was I had an excellent experience with Greg Lacina. He was very responsive to my questions and had great knowledge of the Prius.He is very courteous and I had an excellent experience with Greg Lacina. He was very responsive to my questions and had great knowledge of the Prius.He is very courteous and did not pressure at all-two qualities I value in a salesman.I will recommend him to anyone I know interested in purchasing a Toyota. More
by Judith Rovner
Employees Worked With
Greg Lacina
September 19, 2012
Peter Lee has an excellent salemanship and very friendly. As we were window shopping, he motivated us to buy the car on the same day. The transaction was very smooth. The price was excellent. I will definite As we were window shopping, he motivated us to buy the car on the same day. The transaction was very smooth. The price was excellent. I will definitely recommend Mr. Lee to my friend circle. More
by binu.sigdelthapa
Employees Worked With
September 12, 2012
Luis Medina received my see a specific Toyota Sienna van they had in their inventory via email. Within less then a half an hour I was contacted both by phone and email. Now that is responsiveness! We conti they had in their inventory via email. Within less then a half an hour I was contacted both by phone and email. Now that is responsiveness! We continued to exchange emails throughout the afternoon. When we got to the dealership he had the van all ready for us to test drive. He stayed late to help us process the paperwork on the Van. He as contacted my personally several times to checkup on how the van has been doing since we purchased it. More
by shannon.c.logue.9
Employees Worked With
Luis Medina
