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Jim Coleman Toyota

Bethesda, MD

4.7
644 Reviews
Jim Coleman Toyota is a 3rd generation family owned dealership founded in 1987. The Coleman family has been selling and servicing cars in the Washington Metropolitan and Bethesda areas since the 1950s. Mr. Bill Coleman, the founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service. He believed that Bethesda residents and Washingtonians alike possessed higher expectations of retailers and he was ahead of his time in striving to deliver a uniquely customer focused car buying experience. That tradition which established its roots at the original Coleman Cadillac in downtown Bethesda was further cultivated and expanded on by Mr. Coleman’s son Jim Coleman. Jim grew the business with the acquisition of the Toyota dealership and 6 other franchises in 3 locations over the past 30 years. In 2008 Jim was joined by his son Patrick Coleman who is currently the General Manager of the Jim Coleman Toyota. We here at Jim Coleman Toyota along with the Coleman family remain committed to providing our customers with an exceptional car shopping, buying, and servicing experience. We believe the first step to accomplishing that is having a well-qualified, knowledgeable, and enthusiastic staff here to serve you. We are committed to Toyota’s mission of Kaizen and we are constantly exploring ways to improve and to better serve you.
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10400 Auto Park Ave

Bethesda, MD

20817

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Showing 644 reviews

July 02, 2018

Listened to me! My experience was awesome! I went in not really knowing what car I wanted, just features I wanted. Luis did an amazing job at listening to me and help More

by Eorubin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 03, 2018 -

Jim Coleman Toyota responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Luis was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

July 02, 2018

Great experience! Luis R. was very professional. He really help me to explore all my possibilities in regards to buy a car. He was helpful and patience and did not pres More

by Maria97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 03, 2018 -

Jim Coleman Toyota responded

Thank you so much for leaving this awesome review of our dealership, Maria. Luis truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 30, 2018

Service Excellent, friendly service. Got the car I wanted at a reasonable price. Both the manager and the salesmen were great. Congratulations to all that wor More

by JC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arvin Go
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arslan Almas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Romero
Jul 01, 2018 -

Jim Coleman Toyota responded

Thank you for the great review, JC. Please come visit us if you need anything else, be it service or sales. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 30, 2018

Greetings My name is Nestor Martinez, I’m really happy with our new car 4Runner, all the people was very nice and friendly, we can recommend this dealership, th More

by Nestor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jul 01, 2018 -

Jim Coleman Toyota responded

We appreciate the kind words, Nestor. We look forward to seeing you again in the future! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 25, 2018

Loyalty rewarded by quality We are loyal customers of Jim Coleman Toyota, after leaving a different dealership, who despite our previous purchases proceeded to browbeat us into b More

by PRoCo18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex (Finance), Luis Romero
Jun 25, 2018 -

Jim Coleman Toyota responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 23, 2018

Knowledgeable, friendly, no drama Stephen Richter helped us find the right car and got us a good price without any heavy sales talk or games. He was easy to talk with, friendly, and m More

by brian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Richter
Jun 24, 2018 -

Jim Coleman Toyota responded

Thank you for taking the time to leave this review, Brian. Our team strives to build long-term relationships by delivering amazing service to each of our guests. We appreciate your business and look forward to working with you again! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 22, 2018

No hassle, easy purchase Everyone I talked to at Jim Coleman Toyota was super helpful, especially Luis. I never felt pressured to buy extras, or anything I didn't want. Love m More

by Jaime T.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jun 24, 2018 -

Jim Coleman Toyota responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 21, 2018

Made the carbuying process easy. Luis was very helpful and knowledgeable. He listened to what we were looking for and showed us several different options that fit. He gave honest an More

by Prime43
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Romero
Jun 21, 2018 -

Jim Coleman Toyota responded

Thank you for taking the time to write this review. We are pleased to hear that Luis was able to provide an efficient and overall positive experience. Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 11, 2018

2018 Highlander Had a great experience with Stephen. From start to finished he ushered me through the purchase of our new car comfortably, making sure all of my conce More

by HankSwain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arslan Almas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Richter
Jun 12, 2018 -

Jim Coleman Toyota responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Sincerely, Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

June 10, 2018

It could not have been better Stephen sold me on wanting to work with him on our first conversation. William locked in the lowest price we found in our extensive shopping. Troia in More

by Ray from TX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Hoyos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troia Collins business manager, Stephen Richter
Jun 11, 2018 -

Jim Coleman Toyota responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Patrick Coleman | General Manager | pcoleman@jimcolemanauto.com

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