Jim Coleman Nissan of Silver Spring - Service Center

This dealership is always clean and punctual with their service. Everyone is friendly and professional. service. Everyone is friendly and professional. More

Excellent customer service. Very attentive. Kept me informed the whole time. The service was quick and efficient!! In and out!! Very attentive. Kept me informed the whole time. The service was quick and efficient!! In and out!! More

Friendly customer service and get the job done right on time. Labor and parts charges are fair. Giving a car wash is my favorite. time. Labor and parts charges are fair. Giving a car wash is my favorite. More

Michael explained everything to me that was going on with my vehicle. His attention to detail was great. my vehicle. His attention to detail was great. More

Michael is the best! He is extremely communicative and explains everything in detail on what’s happening to my truck. He was timely in his outreach and followed up to ens He is extremely communicative and explains everything in detail on what’s happening to my truck. He was timely in his outreach and followed up to ensure I feel comfortable and knowledgeable after the service. More

I took my new truck (2023 Frontier) in because it has had an intermittent noise since I got it. The services manager suggested an oil change because I was due (I usually do them myself). When I went to pick an intermittent noise since I got it. The services manager suggested an oil change because I was due (I usually do them myself). When I went to pick up my truck they could not find the noise and there were stains on the driver's seat. I'm very careful with my truck and keep it very clean. I even had special ceramic coating applied when I bought it to protect it. It looked like a greasy handprint, and something was spilled on the driver's seat when I went to pick it up. I showed this to the service manager person and asked it to be cleaned. He said he would have the detail personnel at the dealership look at it. One of the technicians that was there recommended they keep my truck for a few days to drive the truck and see if they could figure out the noise. I agreed as it would give them a chance to possibly find the noise and clean the seat. When I was called to pick up the truck I was told they could not hear the noise. I work a 12-hour shift so I was not able to pick up the truck until after hours, When I picked up the truck, I could immediately see the stains were still in the seat. It did not look like anyone touched it. I've called and left multiple messages for the service manager person and never received a call back. I will be taking the truck to a detail shop to get the seat cleaned on my next set of days off. I will then present the dealership with the bill to clean the seat. The person I dealt with when purchasing the truck was very helpful when I bought it. I will, however, never bring it back the dealership for service unless I absolutely have to. More

They offer excellent service and very knowledgeable will return for all my service needs in the future return for all my service needs in the future More

Thomas was great. He kept me in the loop at all times. He told me the cost before the work was done. He kept me in the loop at all times. He told me the cost before the work was done. More

Absolutely fantastic. Thomas Corzo, it is always a pleasure to work with you and Thomas Marshall is a wonderful salesperson. Thomas Corzo, it is always a pleasure to work with you and Thomas Marshall is a wonderful salesperson. More

Great support and easy to work with. Coordination and time taken for the service was accurate.Looking forward for next visit. Coordination and time taken for the service was accurate.Looking forward for next visit. More