Jim Coleman Nissan of Silver Spring - Service Center

Thomas, my service contact, is welcoming and ready to initiate the service that is being performed on my vehicle. He has told me in advance of my visit, how long he expects the service to take so that I initiate the service that is being performed on my vehicle. He has told me in advance of my visit, how long he expects the service to take so that I can wait at the dealership or if it is a longer service, plan to return when the job is completed. I also appreciate that Thomas shows me photos of the parts of my vehicle that may need repair. He answers questions about prioritizing what safety needs are necessary to take action in the present as well as what are future safety concerns. This allows me to plan ahead and put these future safety repairs in my budget. More

Very professional experience and efficient. Very clean facility and love the condiments available to the customers. Very clean facility and love the condiments available to the customers. More

Pleasant, professional and timely. I am happy to be a customer at this Silver Spring location. I am happy to be a customer at this Silver Spring location. More

Service was completed before the given time which was a pleasant surprise. Job was done as expected and customer service was good. Oh, and they washed the car afterwards, awesome! pleasant surprise. Job was done as expected and customer service was good. Oh, and they washed the car afterwards, awesome! More

Excellent customer service. Everyone very nice and polite with me. Recommend them very much. Great experience. Everyone very nice and polite with me. Recommend them very much. Great experience. More

I've always been treated as a valued customer each time I've had my vehicle in for service. The service department consistently goes above and beyond for me and in ensuring that everything is taken care o I've had my vehicle in for service. The service department consistently goes above and beyond for me and in ensuring that everything is taken care of with complete satisfaction. More

They did an excellent job with my car, unfortunately they left my seat dirty with black marks. left my seat dirty with black marks. More

I haven’t been to this location since it was previously Mile One. I think they did good. However, following my service I went to my independent mechanic and he pointed out some of the incorrect statements Mile One. I think they did good. However, following my service I went to my independent mechanic and he pointed out some of the incorrect statements made by the Nissan mechanics. The one that bothered me the most was the brakes. Nissan said my front brakes and rotors were a 4 and in the red. My mechanic found that it was actually my rear brakes that’s were bad, not the front. What if I had went ahead with the service with Nissan and the wrong thing was done? Would it have been caught or would I have just wasted my money and had something unnecessary done? Not a great experience but it wasn’t awful either. More

service with a smile although the coupons could be a little more clearer. staff is professional and courteous as ever. a great experience. little more clearer. staff is professional and courteous as ever. a great experience. More

Great, professional service every time. The dealership is clean and everyone welcomes you with a smile. Always happy to visit! The dealership is clean and everyone welcomes you with a smile. Always happy to visit! More