Jim Coleman Nissan of Silver Spring - Service Center

Once I arrived for my appointment everything went smoothly. The service advisor even went on a ride with me when I arrived to pick up my vehicle to ensure all was well. And it was. I would definitely smoothly. The service advisor even went on a ride with me when I arrived to pick up my vehicle to ensure all was well. And it was. I would definitely recommend them. More

I love coming to this dealership mainly because they treat their guests with high care! I don’t think I can find the best customer service anywhere else and that’s why this service team is the reason wh treat their guests with high care! I don’t think I can find the best customer service anywhere else and that’s why this service team is the reason why I always come back here. I rather leave my vehicle in good hands knowing I can trust the service team! Thank you guys. More

Excellent customer service. Fast and efficient. They kept me updated during the entire process. Let me know the cost up front Fast and efficient. They kept me updated during the entire process. Let me know the cost up front More

I saw on the receipt that anything less than 10 you count as zero, that seemed a bit odd, then why not just have a zero and 10. It’s implying to the clients to only put a 10 and nothing else. The other thing as zero, that seemed a bit odd, then why not just have a zero and 10. It’s implying to the clients to only put a 10 and nothing else. The other thing I wanted to mention is that on the checklist of things that are checked for the car, the AWD service was not checked, but I was asked to consider doing the service, which I did do. Just thought to mention that the service recommended should be checked off on the checklist. The agent is always very helpful and his service is excellent. More

Fast professional service, all questions answered, clear communication, there was some issue with the missing appointment time, but the manager was able to fit it in their schedule and the service was done communication, there was some issue with the missing appointment time, but the manager was able to fit it in their schedule and the service was done while I was waiting. Very good friendly service. More

All of the staff is friendly and respectful. The sales people are trustworthy, true to their word and they follow through on what they say. It's a dealership with integrity! The sales people are trustworthy, true to their word and they follow through on what they say. It's a dealership with integrity! More

My spouse brought in my carvwith a battery problem and was quoted for that. However, the service representative also pushed for service requirements that I have previously personally declined AND confi was quoted for that. However, the service representative also pushed for service requirements that I have previously personally declined AND confirmed to the service representative TWICE BEFORE that they have been completed! I even have a service completion report for the said service (spark plug maintenance) from another auto shop and it was completed at a 98,000m service. So your service representative has directed my wife to complete a service that is done every 100,000m and was already completed on my car in March. Of course the service is very pricey (Cost almost $900) but was completely unnecessary. Even your service engineer would have EASILY noticed that new spark plugs were in place and should have come back to the service representative and told him that a spark plug maintenance service was unnecessary. I have worked with your service representative before and THREE times I have declined this spark plugs were maintenservice and confirmed to him that it has been completed prior. Why does he keep bringing it up for my record? It is even completed and updated on the vehicle CarFax. This unnecessary costly maintenance has resulted in a significant and unnecessary financial burden and I am mightily disappointed that the service representative took advantage of a customer with leas knowledge to push it through. More

Very professional, friendly and easy to deal with. Able to get in and out in a timely manner. Able to get in and out in a timely manner. More

the tech DID NOT tighten the lug nut on several tires after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the de after balancing the tires. could have resulted in a catastrophic injury to me. additionally the tech stripped a stud. subsequently returned to the dealership to have it replaced. it was not. the damaged stud was not replaced despite the service manager stating it would be fixed. the resulting careless caused me to have to replace an after market rim, and the wheel hub assembly at my expense since both were damaged by the actions of an inept tech who was not supervised. in all a very disappointing experience. i expected better for a loyal customer. More

Great service; washed the car and vacuumed the inside to boot! Always polite, and the car was ready when promised. boot! Always polite, and the car was ready when promised. More