Jim Coleman Nissan of Silver Spring - Service Center

He’s the consummate Professional, he always goes above and beyond to ensure customer satisfaction. and beyond to ensure customer satisfaction. More

Good. Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service Customer service. Wait time was not bad. I appreciate having my car cleaned at the end of service More

Place is clean, individuals are friendly and professional. I feel welcomed and appreciated. Thank you professional. I feel welcomed and appreciated. Thank you More

I had some maintenance done on my car and it was relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! relatively easy. I didn't even have to wait much longer. Bryan was friendly and nice. My overall experience was great and hassle free. Thank you! More

I can't speak for Sales, and we've only been here once for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committ for service, but the issue we brought our vehicle in for turned out to be complex and expensive. Our Service Advisor, Bryan, seemed genuinely committed to making sure our problem was resolved satisfactorily and that we were treated fairly (I assume others he coordinated with deserve credit as well, but he was the person we interacted with). If my experience was typical for this Service Dept, I would definitely recommend them to others. Nissan N AM & Jim Coleman Nissan should know that providing service like this is the way to build customer loyalty. Our whole adventure was not fun, and it was still quite expensive, but Bryan and his colleagues did the best they could (which turned out to be quite good) to make things better. More

Excellent customer service, communication. Thomas cared and wanted to make sure I left okay with my vehicle. Thomas cared and wanted to make sure I left okay with my vehicle. More

Word word word word word word word word word word word word word word word word word word word More

VEHICLE WAS CHECKED IN RIGHT AWAY AND WAS COMPLTED FAST WITH GREAT COMMUNICATION. VERY HAPPY WITH MY SERVICE WITH GREAT COMMUNICATION. VERY HAPPY WITH MY SERVICE More

With very few words all I can say is the service was great and efficient. great and efficient. More

Great service in all areas. Thank you for your consistency's and concern for your customers. Thank you for your consistency's and concern for your customers. More