Jim Coleman Honda - Service Center

I have been having brake issues with my Accord. I know I must sound like a whining customer most of the time. Justin has always been very patient with me, even when I know I am complaining about the smalle must sound like a whining customer most of the time. Justin has always been very patient with me, even when I know I am complaining about the smallest things. Justin is always polite, attentive, and thorough. He makes sure that my vehicle is repaired correctly before he gives me back the keys. You don't find this kind of customer service anymore! More

I've been a loyal customer of Jim Coleman Honda for years now, and I must say that I have never been disappointed in the quality of service and level of professionalism. It doesn't matter if I'm in there fo now, and I must say that I have never been disappointed in the quality of service and level of professionalism. It doesn't matter if I'm in there for an oil change, or just stopping by to pick up parts, I'm always treated as if I'm their number one customer. My service writer Justin Brewer is the best. I cannot express how happy I am with my entire experience at Jim Coleman! More

Justin was very curteous and helpful fixing my car! I will continue to work with him. He has helped me out many times before and always addresses my concerns, Lindsey and I apprecite his input and recomm will continue to work with him. He has helped me out many times before and always addresses my concerns, Lindsey and I apprecite his input and recommendations for fixing our minivan. We have a vacation next weekend and feel good. More

All of the employees have always gone above and beyond every time I brought my car in for service. The work was done in a timely manner and all of the employees were friendly and helpful. I am only in M every time I brought my car in for service. The work was done in a timely manner and all of the employees were friendly and helpful. I am only in Maryland four months a year and I try to have as much done at Coleman as possible because I get the best service there. More

Both Cliff and Justin not only are helpful with getting me in and out as fast as possible, but they are willing to discuss the best practices for keeping my two cars running at a premium level. I have two me in and out as fast as possible, but they are willing to discuss the best practices for keeping my two cars running at a premium level. I have two Hondas --- a 2004 CRV and a 2009 Accord --- I take them both to Jim Coleman's Honda. More

The Service Department at Jim Coleman Honda is excellent. I did not buy my cars there (99 CRV & 04 Honda Accord). Sales Department needs training on customer service. Service Department is great. I would n I did not buy my cars there (99 CRV & 04 Honda Accord). Sales Department needs training on customer service. Service Department is great. I would not reommend the sales department but would recommend using the service department. More

I am a complete moron for doing so, but I have been going to Jim Coleman Honda for all major services ever since I bought my car there almost 10 years ago. I have had bad luck with a lot of mechanics in the to Jim Coleman Honda for all major services ever since I bought my car there almost 10 years ago. I have had bad luck with a lot of mechanics in the Columbia area so I grudgingly paid the extra money to have the work done at the dealership. The only decent person that I dealt with there is Cliff the service advisor. I dealt with two cashiers who were both rude and unable to answer basic questions about the service I was getting and the one guy was downright creepy (if you've dealt with him you will know who I'm talking about). I once waited over 3 hours to get an oil change and was told about 4 times that it would just be a half hour more. At the end after watching many people come and go I was told that they performed the oil change on the wrong car which was there for a different service. And to top it all off they scrapped up my bumper. Between all of the other services I've had done there they have also punctured my leather seat with a Philips head screwdriver, broke my coin tray, forgot to tighten bolts in my seat and my oil pan, and scratched up my lower dash panels. I was "compensated" for the seat puncture with an oil change what a bargain... Don't waste your time and money. Go to O'donnell or something. More

When I first purchased my Honda I was pleased with the service but no longer so. Typically service isn't done in the time promised so the wait is longer. I typically end up calling (from the waiting area service but no longer so. Typically service isn't done in the time promised so the wait is longer. I typically end up calling (from the waiting area) to see if my car is finished--I don't get paged or have someone let me know it is done. And what's with calling everyone "Miss"--If I'm grown up enough to buy a car at least have the manners to call me Ms. I'm not a child nor an "old maid". Some of the employees are friendly and pleasant to interact with. My sense is that they get lost in the overall organizational management that is no longer as supportive of customer service and quality. That seems especially disappointing since I like the car and initially selected the dealership based on my perception of their service department. More