Jim Coleman Honda - Service Center

Professionalism by staff Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions Was receive promptly and attended to professionally and politely. All procedures were explained to me and I was given the opportunity to ask questions. The car rental service was super. I was called immediately the job was completed. I was given a list of recommendations for further jobs other than that for which I visited the shop. More

Recent Oil Change James Artiss was professional, friendly, and knowledgeable. My car was finished being serviced in a very short time. James explained all the needed se James Artiss was professional, friendly, and knowledgeable. My car was finished being serviced in a very short time. James explained all the needed services--all without being pushy or hard-sell. Thanks, James! More

complaints resolved, service performed well I arrived at 8:30am for a service appointment to have a third party trailer hitch installed on my vehicle. Dean made it sound like he was personally d I arrived at 8:30am for a service appointment to have a third party trailer hitch installed on my vehicle. Dean made it sound like he was personally doing me a favor by installing it, even though I had gotten approval from the dealership management for the work to be done. He talked down to me and was unpleasant. When I mentioned I would be waiting for my car, he told me how busy the service department was before memorial day, so it might be more than half the day before they were done. I mentioned that I had an appointment, I was not a walk-in, so this work should not have been unexpected. Dean was argumentative and disrespectful. At 10am, I was still waiting to find out if my work would be performed that day. The service director and a sales manager had to get involved before this issue could be resolved. In the end, the installation took less than an hour. I'm rethinking if I want to use this service department again based on one bad employee. Dean definitely needs some additional training in dealing with customers. Update: Tim Murray called me afterwards to help resolve my complaints. The truth is that the stars knocked off in this review were solely attributable to Dean's mishandling of my service. The entire rest of the service team and sales team are exceptional here at Jim Coleman. I will be sending referrals their way. More

Everyone was courteous, friendly and respectful. I had a great experience with Richard Berger at Coleman Honda. I went in for service on my 2012 Honda accord and went home with a New 2015 Honda Acco I had a great experience with Richard Berger at Coleman Honda. I went in for service on my 2012 Honda accord and went home with a New 2015 Honda Accord LX! He is quite knowledgeable,friendly, personable and convincing without being aggressive. Quite a good combination for a salesman I'd say! Everyone was courteous, friendly and respectful. I love my new car! More

Completely Satisfied! The service guys are always awaiting my arrival. My experiences are always personalized, accurate and very informative. The environment is clean, comf The service guys are always awaiting my arrival. My experiences are always personalized, accurate and very informative. The environment is clean, comfortable, friendly and professional. More

Excellent I must say James was very friendly and he cared. James provided me with excellent customer service. James made it one of the best experiences that I h I must say James was very friendly and he cared. James provided me with excellent customer service. James made it one of the best experiences that I have had bringing my car in for service and worth the 45 minute drive. I can honestly say James loves his job and it show's in the service he provides along with his smile. Kevin I have been buying cars from since my first used car, Kevin is always amazing, he is the reason I switched from Toyota to Honda....I love it!!!!!!! Keep up the good work. In addition the atmosphere in for the dealership is great you feel wright at home. More

Recent service work Kept to appointment; delivered on time as expected; they discounted as per appropriate for services and filters, wipers that were replaced; was a grea Kept to appointment; delivered on time as expected; they discounted as per appropriate for services and filters, wipers that were replaced; was a great experience More

I went to the dealership for ABS sensor coming up in the dashboard of my Honda. They replaced the sensor saying that the code came back as a faulty sensor for 450$. After couple of days, the light came up dashboard of my Honda. They replaced the sensor saying that the code came back as a faulty sensor for 450$. After couple of days, the light came up again. When i took it back, they lectured me saying that the sensor keeps coming up because of something in the wheel makes the computer send a signal that ABS has gone bad. After an hour of discussion, they said they will fix the wheel bearing which may be the root cause (note: maybe). After shedding another 450$, they fixed it again. I know that the fix they did first time is unwanted and they did not reduce even a cent for the actual fix. Luckily i had a 10% coupon off their site which saved me 30$ ?!?. I am running it for a couple of days and still nothing is showing up. Even it shows up, i am not going back there. But the service attendant seems to be nice/genuine, but with every sign boasting about the customer service, it isn't good. The attendant informed that whatever discount i get depends on the manager?!?. Seems like the manager has no idea on what a customer service is. I would say take your car to a small honest dealer instead of going to Jim coleman. They have lost me and my friends & family now. I just want to share my experience. This is the 2nd time i went in and got burnt. Seriously, find some other service center for your car. More

Dropped in to inquire about a service issue. Dean approached me immediately,friendly from the start. He was able to fix the seat in my car in less than 30 min, noteworthy because I had my two small c approached me immediately,friendly from the start. He was able to fix the seat in my car in less than 30 min, noteworthy because I had my two small children with me. He went above and beyond. I would highly recommend the service department. Thank you Dean!! More

Great customer service, Ms. Lea was eager to work with me dealing witht the service of my car. She had a good attitude towards working at Honda, she also offered me some water on a very hot day. Jim Coleman dealing witht the service of my car. She had a good attitude towards working at Honda, she also offered me some water on a very hot day. Jim Coleman needs more people like her to work there. She is so precious!! More